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“Perfect Getaway”

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Courtyard Chicago Arlington Heights/South
Ranked #6 of 10 Hotels in Arlington Heights
Reviewed 10 May 2017

We visited for our wedding anniversary. We come from Madison, and love to go to Mitsuwa Marketplace nearby. It's easier for us to stay the night and get the most out of the drive. We absolutely love that your hotel offers Japan TV in the rooms, it's incredibly unique and we love watching it! When we checked in, we were given the exact room we wanted, as we do have a favorite from previous stays. The lady at the front desk was absolutely wonderful, and later sent up a note offering a free glass of wine at the bar, which we very much enjoyed. I really wish I had gotten her name, but she worked the morning shift on 4/29. She by far gave us the most outstanding customer service we have ever received at any hotel, including our Disney stays.

There are a few downsides. First, there's no hot tub anymore. This used to be our favorite morning ritual while staying here to relax and wake up, but they got rid of it for some reason. We tried going to the pool, but quickly got routed out by unsupervised kids (not the hotel's fault, just stupid parents who drop off their kids then run). Second, the room walls are thin. We could constantly hear our neighbors enjoying some pleasure time at all hours. Last, I wish they offered a breakfast buffet. Most hotels do, but for some reason this one does not.

Overall though, we will be coming back. Thank you so much for a great weekend!

Room Tip: High Floor
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  • Stayed: April 2017, travelled as a couple
    • Rooms
    • Service
Thank Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 216 reviews

Reviewed 8 May 2017 via mobile

Pros:
Checkin / out fast
Offered bonus points for no room cleaning since was staying 2 nights
Shower was hot and the shower head was fantastic
Room appeared very clean
Bed and pillows were very comfortable
PTAC was very quiet
Staff encountered were all very courteous and welcoming

Cons:
Standard Internet was hit or miss/ unreliable
Gold member and was not offered any upgrades/perks
Louder conversations can be heard from adjacent room

Would stay at this location again.

Stayed: May 2017, travelled on business
Thank tbga53107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2017

Excellent customer service from the staff specially Anthony who went above and beyond. The room is clean (thanks to the awesome housekeeping) and cozy with a nice little couch and the bed is very comfortable. The gym is decent with working equipment. I spent some quiet time in the lobby also where they have some books available and a fireplace. This hotel is close to a lot of amazing restaurants including a winery just down the road. It is also close to a beautiful walking/running/biking trails called Busse Woods, this is perfect for those people who are active and on a business trip. I have to say I love everything about this place but I gave it a 4 because the breakfast was not included, most hotels in this category would have breakfast for free but you have to pay separately or make sure to include it when making reservations (cost more of course) from what I heard, other than that I really liked it.

Stayed: April 2017
Thank RayAggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2017 via mobile

Stayed here for 3 nights for my daughter's cheer competition. Check in was easy, nice decor in the lobby. Seems like they tried to get the most use of their space, I liked how it was laid out. Beds were comfy, bathroom was spacious, needs a fan in there though. Nice pool area with seating where you didn't get splashed by the kids. Only complaint about the pool was the hours. We wanted to go late at night so as not to be in there with all the little kids. It closed earlier than advertised so wet missed out on that. Would have really liked a complementary breakfast. Best part of the whole weekend was the housekeeping staff. They were always so nice and helpful. We had friends who left before we did and they left some shoes. The housekeeping staff knew we were all together and brought us the shoes to take back instead of just leaving them in a lost and found. Then we left our daughter's championship jacket, I know bad parents, and they took it to one of her teammate's room without asking so we didn't have to turn around. They were awesome!

Stayed: April 2017, travelled with friends
Thank Lauren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2017 via mobile

What the ???
Why on earth would the hotel. At close at 10:00 pm on a Friday night? We are staying here
Six rooms rented.
Party of 8 and we are trying to celebrate before a wedding on Saturday. It's a family thing. We would gladly spend at least a hundred dollars or more tonight , but tough luck
Bartender Scott, horrible. Sloooooooww
Slow bad attitude and unfriendly.
We will definitely spend our money elsewhere in the future.

Stayed: April 2017, travelled with family
Thank scubadoug1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karolina S, General Manager at Courtyard Chicago Arlington Heights/South, responded to this reviewResponded 16 April 2017

Thank you Scubadoug1 and I apologize for that poor experience provided by Scott. I will SURELY share it with him. Thank you for staying with us and I hope that you enjoyed other services provided by our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Chicago Arlington Heights/South

Address: 100 W Algonquin Rd, Arlington Heights, IL 60005-4404
Region: United States > Illinois > Arlington Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Arlington Heights
#5 Business Hotel in Arlington Heights
Price Range: S$116 - S$193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Arlington Heights/South 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Courtyard Chicago Arlington Heights/South Hotel Arlington Heights
Courtyard Arlington Heights
Arlington Heights Courtyard
Arlington Heights Marriott

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