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“Great Service!”

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Best Western Plus Altoona Inn
Ranked #4 of 11 Hotels in Altoona
Certificate of Excellence
GreenLeadersBronze level
Reviewed 16 March 2017

To start with, I apologize for not getting the lovely woman's name who helped check us in the afternoon of March 6th. I'm not sure I've ever had better service. The rate we received was better than the online one available on many sites so I suggest checking with the hotel before booking with any of them. We made our usual requests, top floor, quiet, etc and were accommodated. We were asked if there was anything she could help us with in terms of the area and offered us a restaurant list. I perked up at the listing for Cool Basil since I only get Thai cuisine when I travel. I was told it was very good and we were given specific directions. That review will follow.
The hotel itself was adequate in all respects. We found the beds a little hard (personal preference) and the vanity a little small if you have lots of "vanity stuff" and, like many of the older hotels - not enough outlets for gadgets. But it was quiet and clean and that carries the most weight.
Breakfast was...meh but again, an expected standard.
Lots of shopping and dining close by.

Room Tip: Contact the hotel itself to get a good rate.
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  • Stayed: March 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank MeanderingMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWManagers, General Manager at Best Western Plus Altoona Inn, responded to this reviewResponded 30 March 2017

MeanderingMax-
Thank you for writing a review on your stay!!! I will be sure to let Mary know how wonderful she was. I am so happy to hear that you were very pleased with your stay. We look forward to seeing you again when you are in the Altoona area. Have a wonderful day!!! Robyn Smith- General Manager

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71 - 75 of 385 reviews

Reviewed 25 February 2017 via mobile

I travel a lot for work and the Best Western Plus in Altoona is my home away from home! Robin has an amzing staff with Karla, Bonnie, Mary and Will. Tiff always has the rooms clean and cozy!!

Thanks for being part of my work family and having this small town girl feel like she never left home!!

Stayed: February 2017, travelled on business
Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWManagers, General Manager at Best Western Plus Altoona Inn, responded to this reviewResponded 27 February 2017

Denise S-
Thank you Thank you Thank you!!!!! What a nice review. All my employees are going to love reading this. We love taking care of you when you are here working. And we look forward to seeing again next time you are in the area!!! Have a wonderful day!!! Robyn Smith- General Manager

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Reviewed 24 February 2017 via mobile

I've stayed here 4 times in the last 6 weeks. Mary, Will, and Karla are all extremely helpful at the front desk. Anything needed, all we had to do was ask. Very helpful regarding info on the area.
Thanks to Barb, Pam and Tiff they work hard at cleaning rooms. The entire staff cares about the comfort of each customer

Stayed: February 2017, travelled as a couple
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWManagers, General Manager at Best Western Plus Altoona Inn, responded to this reviewResponded 27 February 2017

David C-
Thank you for taking time to write this review. It's so great to hear how wonderful my staff is and how great they take care of you. We look forward to seeing you again when you are in the area. Have a great day!!!! Robyn Smith- General Manager

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Reviewed 21 February 2017 via mobile

Stayed at the hotel feb 19th just a over nighter to are employed for 10th yr anniversary of renees cleaning service . the booking was easy I personally went and did it Karla the asst manager was awesome they had four rooms left and she hooked us up 3 king suites and a standard king . the rooms were excellent very well cleaned no foul smell as some other reviews have said . the shuttle from prairie meadows picked us up and brought us back in a timely manner . on are return chocolate cookies at front desk for a midnight snack were awesome . beds were comfy . breakfast was great they have juice and milk machines , biscuit and gravy , pancake machine first time I've ever seen one of those . waffles , toast , donuts , and bagels was really unbelievable I've never been to a hotel of this type that had such a selection and good food and the price was affordable .the lady in the breakfast room was very helpful and sweet . thanks guys sure had a nice stay . go check it out !!!

Stayed: February 2017, travelled on business
1  Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWManagers, General Manager at Best Western Plus Altoona Inn, responded to this reviewResponded 27 February 2017

Eric L- Thank you for such a wonderful review!!!!! I am going to make sure I print this off so Karla can see how great and helpful she was. I glad you enjoyed the breakfast and took advantage of the shuttle to the casino. We hope to see you again in the future. Have a wonderful day!!!! Robyn Smith- General Manager

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Reviewed 17 February 2017

Clean hotel inside & out, all kinds of shopping and restaurants within a half mile of the location. The hotel has a indoor pool, but it was closed for maintenance. It is a half mile from the freeway so it's ice and quiet.

  • Stayed: February 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank S1885VIrichardb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWManagers, General Manager at Best Western Plus Altoona Inn, responded to this reviewResponded 27 February 2017

S1885VIrichardb-

Thank you for taking time to write a review on your stay with us. Im sorry the pool was closed while you were here. We look forward to seeing you again when you are in the area. ( I will make sure the pool is open :) Robyn Smith- General Manager

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Additional Information about Best Western Plus Altoona Inn

Address: 300 34th Ave NW, Altoona, IA 50009-2639 (Formerly BEST WESTERN PLUS Altoona Inn)
Phone Number:
Region: United States > Iowa > Altoona
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Altoona
Price Range: $119 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Altoona Inn 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Best Western Altoona Hotel Altoona
Heartland Hotel Altoona

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