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“Never again”

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Iberostar Founty Beach
Ranked #10 of 79 Hotels in Agadir
Reviewed 24 October 2017

Initial check in was a fairly quick process to get our room keys, just a simple form to fill in, but then we had to queue for a second desk to pay for local taxes and extras. You have to leave a deposit for beach towel cards, and also have to pay 30 dirhams per day as well as a deposit for using the safe in the room. There is also a local tax to pay which you can pay for by card, but the other things have to be paid for by local currency. As we didn't have any local currency we had to change some at the hotel which forced us to use their currency exchange. At the end of the week we got our deposits back as 300 dirhams which we then had no use for.

We arrived at the hotel just before 9 pm. We got to our room and found out the safe didn't work and also it wasn't fixed to the shelf so I could pick it up. We went for dinner which was ending soon and stopped by reception to ask if it could be fixed while we were at dinner. No, it couldn't as they won't send engineers to the rooms unless the guests are there. So we ate and then went to reception again. While waiting for the engineer we found out the toilet wouldn't flush so got him to look at that too. He picked up the safe and walked out the room, bringing us a replacement. By the time that was all sorted it was nearly midnight. I reported to reception that the safe wasn't secured to the shelf and was told that none of the safes are fixed to the shelves. They obviously were at one time as there are screw holes in the shelf underneath. The loo again stopped flushing a couple of times during the week but we just banged it which sorted it out.

That night we found out the air conditioning didn't work. We reported it to reception after breakfast and they sent somebody over, He didn't turn up with a ladder even though the air-conditioning is in the ceiling so said he'd go and get his ladder. Three phone calls to reception at twenty minute intervals to find out where he was, each time they said he was on his way directly to the room. We finally went to reception and the engineer was leaning on the counter chatting. At this point I did get angry as we were stuck in our room watching people jumping in the swimming pool. We didn't get it sorted till half eleven in the morning. I don't want to spend the first day of my holiday getting major things fixed in my room and if things do go wrong they should be fixed efficiently without impacting my holiday.

Incidentally none of the three engineers we met during our first 24 hours could speak English so it is handy if you know the French for major hotel room components and how to argue when they say that something is working when it is plainly not.

Sunday night there was karaoke at the outside pool bar until midnight. Yes, MIDNIGHT! This was very loud and intrusive and must've disturbed most of the hotel. Call me old fashioned but I like to sleep at night. Luckily the rest of the week it was fairly quiet and we were at the beach end of the hotel away from the other bar.

The room itself was a nice size, the bathroom was also nice. Shampoo and shower gel are provided in pump dispensers. It was quite harsh and we were both itchy from using it so you might prefer to take your own. The single beds were comfortable. The decor was tired and dated, it looked like the advertised pictures but they were obviously taken quite a few years ago. Overall it was a decent room. The major omission was a kettle. Apparently you can hire one but this isn't advertised anywhere and we only found this out on our last day. It is about ten years since I was in a hotel that didn't provide a kettle in the room, they are really not providing an expected basic item here.

The WiFi is very hit and miss. When you do get a connection it is very slow or unresponsive and most of the time you can't get a connection at all. You can also only connect three devices per room. We had three devices each so half of them were relegated to the safe for the duration.

The pools are great and very deep, a minimum of 165 cm so keep an eye on the kids. They say they discourage inflatables but there wasn't any sign of these being discouraged so feel free to take yours. They also don't care if you reserve sunbeds. People start reserving by 7 am and by 9 am you'll be lucky to get two together. The grounds are lovely with mature trees and they are well maintained. There are some cacti alongside the restaurants in pots which need planting out in the gardens as they are not doing well in the pots and people have been using the tops of the cacti as ashtrays.

The buffet restaurant has quite a lot of choice but there isn't much Moroccan. They also have a very laissez-faire attitude to raw chicken. On my second day I bit into a chicken burger. I'd eaten a couple of mouthfuls before I noticed it was raw inside. One day I noticed the guy grilling meat was taking raw chicken from a bowl, passing it from one hand to the other above the cooked chicken to put it on the grill, then taking peoples' plates with his raw chicken contaminated hand to put a bit of cooked chicken on, using the same tool for the cooked as he was using with the raw. I got diarrhoea on day 3 and I've still got it 2 days after arriving home.

The service in the restaurants is lacking, especially from the young waiters who refuse to make eye-contact so they don't have to fill your glass up. The older waiters were much better and a tip given halfway through the meal ensured the wine kept flowing. We had a couple of favourite waiters who we tipped daily and got great service from. The red and white wine were both drinkable, as was the gin and tonic. Unfortunately this hotel makes you queue at a bar for water, tea and coffee instead of making these self-service so the bar staff are overworked and the bar queues can be long, just to get a drink of water. There is a cocktail du jour which was pina colada EVERY jour. There are no non-smoking areas in the outside bar seating which was unpleasant, and you had to walk through the smokers to get to the bedrooms and restaurant.

We tried to arrange a late checkout and were told to give them 24 hours notice. We gave them 48 hours notice and were then told that it couldn't be arranged until the day of departure at about 10 am. Checkout was 12 noon and when we asked at 10 am they said No. This is the first time I've ever been refused a late checkout. They provide a changing room so you can stay at the hotel after checkout, but the changing room opens onto the public corridor leading from reception to the poolside. From the corridor you can see the wedding tackle of anybody using the first two urinals, as well as anybody using the changing area. For any privacy you have to change in the shower cubicle itself. There are no towels provided, and no soap or shampoo in the shower. This facility is seriously inadequate. We left our suitcase in the suitcase room which is unsecured. My room number was taken when I dropped off the case, but when I picked it up I just walked in without anybody around. No receipted suitcase room, and room safes not secured - make your own mind up.

The hotel could probably achieve a five star rating quite easily if it tried. Obviously Iberostar and the hotel management are happy with its performance though so it isn't going to change. It has some good points and lots of bad points, most of which could be resolved with better management. We wouldn't go back to this hotel and will avoid Iberostar in future.

Room Tip: Take a kettle
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  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank leafyshin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Founty Beach, responded to this reviewResponded 25 October 2017

Dear Guest,

First of all, we would like to thank you for taking the time to share your impressions with us about our hotel IBEROSTAR Founty Beach. Please accept our sincere apologies for not being able to live up to your expectations.

We are very sad that you found discrepancies in certain facilities in your room and we must say that it is atypical in our hotels. Our professional maintenance teams are always happy to rectify, restore or replace any implement that is not to your complete satisfaction, and to return as many times as is necessary until everything is faultless, we are sorry that on this visit that was not the case for you. We apologise for the inconvenience caused. Allow us to mention that we do take note of our guest's comments and wishes and we are pleased to say that our hotel is to commence a complete refurbishment plan in the very near future.




Also, we are very sorry for appearing to not completely satisfy your culinary wishes during this most recent visit. This is very disappointing with passion for gastronomy being such an important facet of our company our talented team of professional chefs prepare a wide variety of both local and international cuisine using the highest quality ingredients available and also regularly rotating our menus to cater for all possible dietary requirements and please the most discerning palates, we really are sorry that on this occasion we were not able to conquer yours. We would like to mention that our chefs will gladly attend petitions from our guests at any time, therefore on a future occasion do not hesitate to advise them of your requests.

Concerning your comments on late check-out. We sincerely regret the impression that you received. Although it is not high season, we still have a very high level of occupation at this moment in time, unfortunately, when this occurs it can be complicated to allow a guest to retain a room due to existing reservations, last minute bookings and walk-in guests. However, in order to make sure that all our guests can leave feeling fresh and clean for their journey, we always provide a courtesy room with shower etc. Therefore, we are sorry we could not inform you earlier, but we are sure that the motive for this delay was that our dedicated staff were trying to find a solution to be able to offer you this service and finally it was unachievable. We are sorry if this made your holiday seem less than perfect.

However, thank you for mentioning the room that we accommodated you in during your stay. It is our aim as an IBEROSTAR hotel to make our guests feel as comfortable as possible in spotless and spacious rooms and we are really happy to read how happy you were with yours. Furthermore, we are delighted to read that you found your bed very comfortable. Clearly, it is an important function of a hotel to provide their guests with a comfortable bed to sleep well. And last but not least we are very happy that you appreciated the privileged location of our hotel, situated right on the edge of a fine sandy beach, in extensive gardens with a unique pool area.

We hope that you will allow us another opportunity and that we will have the pleasure of your company in the not too distant future at one of our IBEROSTAR hotels, and once again, thank you for your invaluable feedback.

Best regards,

Quality manager
IBEROSTAR Founty Beach.




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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17 - 21 of 3,782 reviews

Reviewed 17 October 2017

Have been coming to this hotel for ten years the hotel staff are lovely and cannot do enough for you the food is great every day is different. Mostafa the pool bar manager is amazing everyone loves and respects him.There is plenty to do at the hotel and the beach is beautiful. The hotel is having a much needed refurb but its the Moroccan people that have always made a holiday special.

  • Stayed: October 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank francosidolibuilder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Founty Beach, responded to this reviewResponded 18 October 2017

Dear Guest,

We would like first of all to thank you for your most appreciative review of IBEROSTAR Founty Beach.

Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.

It is nice to know that you hold us in fond memories and we hope that you visit us again soon.

Kind Regards,

Quality Manager
IBEROSTAR Founty Beach.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

This was our first time in Agadir and our stay at Founty Beach was very nice.The rooms were spacious and clean the staff were very welcoming,the entertainment team are brilliant they are a credit to the hotel.The food was ok there was always something to eat the only negative I have to say is that there was only ever one person serving behind any bar which sometimes was 15 people waiting.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank lolly4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Founty Beach, responded to this reviewResponded 16 October 2017

Dear Guest,

We would like to take this opportunity to thank you very much for your friendly review and at the same time for the very helpful assessment of IBEROSTAR Founty Beach.

It is very pleasing to know that our strong service concept was evident during your stay as our daily efforts are geared towards creating the quality atmosphere and bespoke service you experienced.

We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve our services on a daily basis to satisfy our guests wishes and provide an even better service now and in the future.

Thank you once again for your detailed description. It is nice to know that you had such a fantastic time with us and we hope to see you again soon.

Best Regards,

Quality Manager
IBEROSTAR Founty Beach.


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Reviewed 13 October 2017 via mobile

Amazing animation team, great selection of food in the restaurant and brilliant rooms, would definitely come back again. Family of mine have been 2 before and every year they come back around about the same time, honestly cannot fault the whole hotel.

Stayed: October 2017, travelled with family
1  Thank Drew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Founty Beach, responded to this reviewResponded 16 October 2017

Dear Drew,

We want first of all for you to know that we are really pleased that you had such an excellent holiday with us at IBEROSTAR Founty Beach.

Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.

We would like to thank you once again for your appreciation and hope to welcome you back again soon.

Best Regards,

Quality Manager
IBEROSTAR Founty Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

Amazing holiday and an unforgettable experience.
Felt very looked after and mostafa at the pool bar was an absolute gentleman who looked after us during our time there. Rooms a little outdated and need a paint but you generally don’t spend much time in your room when your on holiday. Food was amazing, loved the variations. Been home 2 days and I still have the holiday blues and sad to have left. Will definitely be coming back!!!

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
1  Thank NickAnthonyAntonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Founty Beach, responded to this reviewResponded 10 October 2017

Dear Nick,

Firstly we want to thank you for choosing IBEROSTAR Founty Beach for your recent holiday and for sharing your experience with us .

We are really happy to read your enthusiastic comments about our prime pillars we set in place to insure splendid vacations for our guests. Beautiful locations, helpful and friendly staff, and high standards of gastronomy are some of the most important elements of our company and reading that you found them all to your liking is brilliant news.

Once more we thank you for this complimentary review of our hotel.

Kind Regards,

Quality Manager
IBEROSTAR Founty Beach




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Founty Beach

Address: BP No 1039 | Cite Founty, Agadir 80000, Morocco
Phone Number:
Region: Morocco > Souss-Massa-Draa Region > Agadir
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Agadir
#7 On the Beach Hotel in Agadir
#8 Spa Hotel in Agadir
#8 Luxury Hotel in Agadir
#9 Family Hotel in Agadir
#19 Romantic Hotel in Agadir
Price Range: $170 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Founty Beach 4*
Number of rooms: 470
Official Description (provided by the hotel):
NOTE: The hotel will be closed until May 2018 for refurbishment. Experience the charm of Agadir, Morocco and more at the Iberostar Founty Beach hotel. Located right on the seafront, the hotel guarantees modern facilities and a personalised service so you can enjoy a magnificent family holiday. The hotel’s 470 rooms and the quality of their facilities make the Founty Beach hotel stand out in Agadir. The hotel features a host of services and facilities, including SPA Sensations, beauty salon, fitness room, daytime and night-time entertainment, free premium Wi-Fi, live performances, two restaurants, three bars, pools, water sports, meeting rooms, children’s playground, beach hammocks... The Founty Beach hotel is also perfect for children: it has a Miniclub, Maxiclub, and Teenclub with activities for children aged 4 to 17. These are organised by instructors and shared with other children in an unbeatable atmosphere. ... more   less 
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Also Known As:
Iberostar Founty Beach Hotel Agadir
Iberostar Hotel Agadir
Iberostar Hotel Founty Beach
Founty Beach Hotel
Founty Beach Agadir

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