Initial check in was a fairly quick process to get our room keys, just a simple form to fill in, but then we had to queue for a second desk to pay for local taxes and extras. You have to leave a deposit for beach towel cards, and also have to pay 30 dirhams per day as well as a deposit for using the safe in the room. There is also a local tax to pay which you can pay for by card, but the other things have to be paid for by local currency. As we didn't have any local currency we had to change some at the hotel which forced us to use their currency exchange. At the end of the week we got our deposits back as 300 dirhams which we then had no use for.
We arrived at the hotel just before 9 pm. We got to our room and found out the safe didn't work and also it wasn't fixed to the shelf so I could pick it up. We went for dinner which was ending soon and stopped by reception to ask if it could be fixed while we were at dinner. No, it couldn't as they won't send engineers to the rooms unless the guests are there. So we ate and then went to reception again. While waiting for the engineer we found out the toilet wouldn't flush so got him to look at that too. He picked up the safe and walked out the room, bringing us a replacement. By the time that was all sorted it was nearly midnight. I reported to reception that the safe wasn't secured to the shelf and was told that none of the safes are fixed to the shelves. They obviously were at one time as there are screw holes in the shelf underneath. The loo again stopped flushing a couple of times during the week but we just banged it which sorted it out.
That night we found out the air conditioning didn't work. We reported it to reception after breakfast and they sent somebody over, He didn't turn up with a ladder even though the air-conditioning is in the ceiling so said he'd go and get his ladder. Three phone calls to reception at twenty minute intervals to find out where he was, each time they said he was on his way directly to the room. We finally went to reception and the engineer was leaning on the counter chatting. At this point I did get angry as we were stuck in our room watching people jumping in the swimming pool. We didn't get it sorted till half eleven in the morning. I don't want to spend the first day of my holiday getting major things fixed in my room and if things do go wrong they should be fixed efficiently without impacting my holiday.
Incidentally none of the three engineers we met during our first 24 hours could speak English so it is handy if you know the French for major hotel room components and how to argue when they say that something is working when it is plainly not.
Sunday night there was karaoke at the outside pool bar until midnight. Yes, MIDNIGHT! This was very loud and intrusive and must've disturbed most of the hotel. Call me old fashioned but I like to sleep at night. Luckily the rest of the week it was fairly quiet and we were at the beach end of the hotel away from the other bar.
The room itself was a nice size, the bathroom was also nice. Shampoo and shower gel are provided in pump dispensers. It was quite harsh and we were both itchy from using it so you might prefer to take your own. The single beds were comfortable. The decor was tired and dated, it looked like the advertised pictures but they were obviously taken quite a few years ago. Overall it was a decent room. The major omission was a kettle. Apparently you can hire one but this isn't advertised anywhere and we only found this out on our last day. It is about ten years since I was in a hotel that didn't provide a kettle in the room, they are really not providing an expected basic item here.
The WiFi is very hit and miss. When you do get a connection it is very slow or unresponsive and most of the time you can't get a connection at all. You can also only connect three devices per room. We had three devices each so half of them were relegated to the safe for the duration.
The pools are great and very deep, a minimum of 165 cm so keep an eye on the kids. They say they discourage inflatables but there wasn't any sign of these being discouraged so feel free to take yours. They also don't care if you reserve sunbeds. People start reserving by 7 am and by 9 am you'll be lucky to get two together. The grounds are lovely with mature trees and they are well maintained. There are some cacti alongside the restaurants in pots which need planting out in the gardens as they are not doing well in the pots and people have been using the tops of the cacti as ashtrays.
The buffet restaurant has quite a lot of choice but there isn't much Moroccan. They also have a very laissez-faire attitude to raw chicken. On my second day I bit into a chicken burger. I'd eaten a couple of mouthfuls before I noticed it was raw inside. One day I noticed the guy grilling meat was taking raw chicken from a bowl, passing it from one hand to the other above the cooked chicken to put it on the grill, then taking peoples' plates with his raw chicken contaminated hand to put a bit of cooked chicken on, using the same tool for the cooked as he was using with the raw. I got diarrhoea on day 3 and I've still got it 2 days after arriving home.
The service in the restaurants is lacking, especially from the young waiters who refuse to make eye-contact so they don't have to fill your glass up. The older waiters were much better and a tip given halfway through the meal ensured the wine kept flowing. We had a couple of favourite waiters who we tipped daily and got great service from. The red and white wine were both drinkable, as was the gin and tonic. Unfortunately this hotel makes you queue at a bar for water, tea and coffee instead of making these self-service so the bar staff are overworked and the bar queues can be long, just to get a drink of water. There is a cocktail du jour which was pina colada EVERY jour. There are no non-smoking areas in the outside bar seating which was unpleasant, and you had to walk through the smokers to get to the bedrooms and restaurant.
We tried to arrange a late checkout and were told to give them 24 hours notice. We gave them 48 hours notice and were then told that it couldn't be arranged until the day of departure at about 10 am. Checkout was 12 noon and when we asked at 10 am they said No. This is the first time I've ever been refused a late checkout. They provide a changing room so you can stay at the hotel after checkout, but the changing room opens onto the public corridor leading from reception to the poolside. From the corridor you can see the wedding tackle of anybody using the first two urinals, as well as anybody using the changing area. For any privacy you have to change in the shower cubicle itself. There are no towels provided, and no soap or shampoo in the shower. This facility is seriously inadequate. We left our suitcase in the suitcase room which is unsecured. My room number was taken when I dropped off the case, but when I picked it up I just walked in without anybody around. No receipted suitcase room, and room safes not secured - make your own mind up.
The hotel could probably achieve a five star rating quite easily if it tried. Obviously Iberostar and the hotel management are happy with its performance though so it isn't going to change. It has some good points and lots of bad points, most of which could be resolved with better management. We wouldn't go back to this hotel and will avoid Iberostar in future.
- Official Description (provided by the hotel):
- NOTE: The hotel will be closed until May 2018 for refurbishment. Experience the charm of Agadir, Morocco and more at the Iberostar Founty Beach hotel. Located right on the seafront, the hotel guarantees modern facilities and a personalised service so you can enjoy a magnificent family holiday. The hotel’s 470 rooms and the quality of their facilities make the Founty Beach hotel stand out in Agadir. The hotel features a host of services and facilities, including SPA Sensations, beauty salon, fitness room, daytime and night-time entertainment, free premium Wi-Fi, live performances, two restaurants, three bars, pools, water sports, meeting rooms, children’s playground, beach hammocks... The Founty Beach hotel is also perfect for children: it has a Miniclub, Maxiclub, and Teenclub with activities for children aged 4 to 17. These are organised by instructors and shared with other children in an unbeatable atmosphere. ... more less
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- Also Known As:
- Iberostar Founty Beach Hotel Agadir
- Iberostar Hotel Agadir
- Iberostar Hotel Founty Beach
- Founty Beach Hotel
- Founty Beach Agadir