Prior to arriving at the Riad we received a three page outline describing what we could expect and how to arrive in Fez. The information proved to be most helpful. It was typical of the care extended to us by Reibel and his brother Daniel and the rest of the staff of the Riad. When it was obvious that walking up to the top floor was challenging we were offered a room on the second floor. No extra charge. Ordering a top notch guide, discussing what to see and what to be wary of in the Medina were all part of the five star service we received.
Their restaurant served us an excellent dinner. Their inclusive Moroccan breakfast comes complete with choice of omelette. . As we have more stops in Morocco we realize that we likely have hit the highlight of our accommodation experience.
Chatting with Reibel as we were leaving he made it clear that we were his guests and not merely his clients.