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Reviewed 11 June 2015

We booked direct with the Riad as it stood out on Tripadvisor for its high rating, yet low price compared to those similarly rated highly. Why Marrakech?

1. Good value short flights from UK

2. Never been to Morocco before, and attracted by this and chance to tour country.

3. Warm weather early season compared to similar flight distance options from UK.

Riad Kheirredine sounded like it would provide a protective arm around us to experience Marrakech. This proved most certainly to be the case.

Short airport taxi, to local square where Riad staff and luggage barrow boy guide us. Half hour from leaving airport we were being welcomed in Riad. Like a lot of experiences in Morocco, a door in a seemingly gloomy space opens to a majestic one beyond it. A beautifully restored tastefully decorated Riad throughout. Peaceful courtyards. Relaxing sun terraces on the top floor.


WHO GOES HERE:

It's a friendly audience from all over the world. Well travelled, mainly couples, always willing to speak and share their experiences of their stay so far with you. Almost everyone stays for three nights which answers the question "how long should you spend here"?

WEATHER end of MAY:

A bit of everything really. Sometimes cloudy, always hot in the Sun, couple of afternoon/evening brief storms. On the whole though, warm and pleasant, never needing cardigans or long sleeves at night.

ROOMS:

We were in one of the smaller double rooms/suites, the Ambra. A unusually wide room as it effectively ran the length of one side of the original Riad courtyard and ornate pool which it overlooked. Third floor well positioned for access to the top terrace which everyone will do a lot during their stay. High ceilings, luxurious opulent curtains and bedding, light, very african contemporary. Bedroom had plenty of space, sofa and table, fridge with soft drinks payable except complimentary water. No TV. Maid service daily was always good and whilst never an intrusion there was a tendency to tidy up our things which went a little too far really. Digital safe worked fine. Just enough sockets to charge stuff. Everything worked in the room, air con units, hairdryers, showers. Room Wifi worked most of the time, though speed below 2MBps wherever you went in the Riad. So all in all rooms could not be faulted.

EATING AND DRINKING

Breakfast, tea coffee and water were included at all times. Everytime we came back from an adventure we were asked if we would like a drink, and where. Usually we would be needing a beer or wine and take it on the top terrace. Beer/wine €5 per bottle/glass, always came with a complimentary snack or two. It was a great way to relax when returning to the Riad. Breakfast was a good selection, pastries, yoghurts, pancakes, muesli, breads, jams and spreads, choice of cooked eggs, fresh orange juice and choice of tea/coffee. You could eat it anywhere you chose in the Riad and at any time. On our last night we tried the Moroccan dinner €25 per person, various cold starters, choice of tangine and desert. A great value meal to do one night but also take up the hotel on their recommended restaurants they will email to you, there are enough quality options highly rated on TA that are minutes walk away, which either Riad staff or indeed the restaurants own porters will escort you to and from. They make it so easy and you'll find real hidden gems. We didn't try the street food market stalls in the square as we pretty much ran out of time. What I wished we had done is had a meal and then walked through them on the first night without feeling hungry, the fun being the banter with the guys trying to goad you in.

POOL

There is a narrow pool, effectively a plunge pool, on the top terrace. Always towels by its side so ready for someone to jump in. It is not heated so unless the air temperature is nicely above 30 degrees you'll need a bit of bravery to venture in!

HAMMAN

I had a half hour Hamman, a simple hot wash down in a sauna like room lying on hot marble, followed by an oil induced skin scrub. Not a physically exhausting workout as might be the case if it was a Turkish equivalent. Though not as relaxing as a massage would be. However the objective was achieved, in that the wash and scrub removed a lot of dead skin, and made putting on sun tan lotion on smooth skin a lot easier for the rest of the holiday.

THINGS TO DO

Prior to arriving we researched and independently booked a private half day guided tour of Marrakech for our first afternoon there. Definitely worth doing to get to see the real heart of the souks and gain some confidence to get out there. Other visits were Jardin Majorelle and The Ben Youseff museum, both worth checking out. We also did a three day desert trip, again researched in the UK, see my separate reviews. The Riad can arrange these too if you prefer, as well as recommending and booking restaurants, and guiding on pretty much anything else. Most other things you could do are in walkable distance, the main square and souks 20mins. Jardin Majorelle 20 mins. Taxis are cheap and plentiful but we never used one once.

BUGS:

No room problems, and very few flies to speak of whilst eating, either inside or on outside top terraces. I always get mossie bites but did not get anything here, the only place I did was during an overnight stopover close to a river valley, on our desert trip

TIPPING:

I wont bore too much here as tipping wasn't a big thing, and was never obvious as I never saw a box anywhere or felt pressure to do so, but also it is such a personal thing. Suffice to say if you are happy trying different restaurants and keep yourself to yourself you are less likely to connect with staff and tipping becomes less of an issue. If you remember each others name, tip more, then they will save your seat and get you the same omlette every morning or drink every night. You probably get what you pay for and have a greater enjoyment. But only if that is your thing.

LANGUAGE:

Most people speak reasonable English, some better than others. If you know your French that will help you greatly if all else fails.

FLIGHTS, AIRPORT and TRANSFERS

Ryanair and Easyjet were pretty standard, no problems and no major issues. Zero entertainment is now the norm. Riad arranged transfers were efficient both ways. Duty free at airports looked expensive, and the cabin crew didn't touch any of it.

THE RIAD OVERALL

Riad Kheirredine provided an outstanding place to stay in Marrakech. A service level beyond expectations from each and every member of the team, who quickly got to know who their clients were and what they were up to, and where they were going next. This was nothing short of amazing given how many different sets of people they see every week. Such incredible energy and enthusiasm shown by everyone, not sure how they do it.

WHY YOU SHOULD COME HERE

Because there are few places like Marrakech that you can visit. A maize of streets to get lost in, a maize of Souks to get more lost in. Sure everyone has a fear about what they will expect in this crazy city. We did too. However we never felt threatened, at risk, hassled, or out of depth, day or night. If you want to attract attention stopping at looking at stalls will get you it, if you don't look at things or have dark glasses on and say nothing, no one will bother you. Your choice.

Riad Kheirredine play a big part giving confidence to their guests in Marrakech. They will walk you pretty much anywhere you want them to within 15-20 minutes of the Riad. Which would be most places within the city wall. They supply a free mobile for you to call if you get lost, and always want you to get someone to walk you back. With this level of support you can confidently explore, get lost, and get found without fear. We got lost plenty of times in the souks, and heading back to the Riad, probably the first six times we just could not find it. Because we knew they were there if we needed them, we were always confident getting lost! We never called them once.

I hope I have covered everything, if not I am sure others and the forum will help you enjoy a great stay in Marrakech.

Room Tip: I cannot imagine such a thing as a bad room in this Riad! The cheapest ones certainly were not.
  • Stayed: May 2015, travelled as a couple
    • Location
    • Rooms
    • Service
8  Thank RealGoneKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riadkheirredine, Responsable relations clients at Riad Kheirredine, responded to this reviewResponded 2 February 2018

Dear Guest,

We would like to thank you for having taken the time to share your experience of Riad Kherredine with the Tripadvisor community.

We are really pleased to read your feedback. Positive remarks such as yours are most important and useful for us. They have been of course forwarded to all team members concerned.

We look forward to welcoming you again for your next trip in the Red City.

Best regards,
Riad Kheirredine Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2015

My partner and I stayed at Riad Kheirredine for 3 nights at the end of April. I had booked on the basis of the Tripadvisor reviews and admittedly I was a bit sceptical about how good it sounded. I need not have worried. Everything I had read about the Riad and its staff was true. They were charming, helpful and went out of their way to make sure our stay was as relaxing and enjoyable as possible. Little touches such as giving you a mobile phone in case you get lost in the Medina, maps of the city and escorting you in to the central square on your first day, or to the taxi or a restaurant made all the difference to the challenge of finding your way round the old part of the city. By its very nature the Medina is a labyrinth of streets and alleyways, hot, dusty and noisy.

I think the best way to sum up Riad Kheirredine is that it is a prefect oasis in an otherwise frantic place. It was unseasonably hot whilst we were in Marrakech so having somewhere to come back to and relax in the cool shade was very important and again the staff were only too helpful in preparing lunch on request, bringing cool drinks and showing genuine interest in ensuring that we were enjoying our time in Marrakech.

A couple of tips I would pass on. We stayed in one of the Junior suites in the new part of the Riad, which I was told was built in late 2014. I would say this is well worth the extra few euros per night as they are more spacious than the rooms in the older part. We know this because on our last day, though we had to check out at 12.00 noon to free up our suite for the next guest, our flight to London was not until the evening. The staff gave us the use of another vacant room in the old part to store our luggage and have a shower before we left for the airport. This room was perfectly lovely, but much smaller than our Junior Suite.

The second tip is to have breakfast on the beautiful rooftop of Riad Kheirredine. It is a lovely spot with views across the rooftops of Marrakech, plenty of shade from the sun and the breakfasts are delightful. I would also recommend taking up the offer of an evening meal on your first night, as it was very tasty and very relaxing not to have to go out and find a restaurant after our long journey.

Thanks to all the staff and the owner, they have created a real sanctuary and I would certainly recommend it to anyone.

Room Tip: Go for a suite in the new part of the Riad
  • Stayed: April 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank HastingsinHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riadkheirredine, Responsable relations clients at Riad Kheirredine, responded to this reviewResponded 2 February 2018

Dear Guest,

We would like to thank you for having taken the time to share your experience of Riad Kherredine with the Tripadvisor community.

We are really pleased to read your feedback. Positive remarks such as yours are most important and useful for us. They have been of course forwarded to all team members concerned.

We look forward to welcoming you again for your next trip in the Red City.

Best regards,
Riad Kheirredine Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2015

Prior to staying at the Kheirredine I had heard it was a lovely place to stay with brilliant service, and indeed had won a Tripadvisor award, this all happened to be a massive understatement, the service was in my opinion world class, and indeed probably the best hotel service we have ever experienced (and myself and my fiance have visited many, many luxury 5 star resorts!). Upon arrival in Marrakech the Kherredine had arranged to pick us up at the airport, for whatever reasons we missed the transfer and made our own way to the Riad. The staff were so apologetic for this they immediately upgraded us to the Fleur De Orange, which is the best room in the Riad at no extra cost for our full 3 night stay. This room in itself is beautiful and I highly recommend it. The brilliant service didn't end there, we had an hour long massage and hamam all on the house! The staff couldn't have been warmer and more friendly, anything you desired they would go out of there way to help and provide. The Riad is so beautifully clean, smells great and really has a unique decor that is in keeping to Morocco culture. Even when we have had a great experience at a hotel round the world, if we return to that country we generally like to try different places out. Not so with the Kheirredine, we will be returning to Morocco, and there is no other place we will be staying at than the Kheirredine, myself and my fiance have found our Moroccon home!

  • Stayed: June 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank thehighpriest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riadkheirredine, Responsable relations clients at Riad Kheirredine, responded to this reviewResponded 2 February 2018

Dear Guest,

We would like to thank you for having taken the time to share your experience of Riad Kherredine with the Tripadvisor community.

We are really pleased to read your feedback. Positive remarks such as yours are most important and useful for us. They have been of course forwarded to all team members concerned.

We look forward to welcoming you again for your next trip in the Red City.

Best regards,
Riad Kheirredine Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2015

My husband and I have just returned from a 3 night stay here...........one word sums it up..........amazing!!!! There is literally nothing we can say to fault this wonderful riad and the lovely staff. Pure bliss!!!

We paid for transfers from the hotel to the riad which were arranged prior to us arriving. WELL WORTH the 20 Euros......you are collected by a staff member, driven to the point where cars can't travel any further in the medina, and then collected by another member of staff who walks you/cases to the riad. The medina is a rabbit warren of nooks and crannies and as soon as you arrive, the staff give you a mobile phone for the duration of your stay to call them on if you get lost. We were taken to and from all the restaurants we visited at night by a porter, and were more than happy to take you wherever you wanted to go and collect you at whatever time you rang, no matter how late in the day.

Our room (Gingembre) on the first floor, looked out onto a peaceful courtyard. Lovely décor and such a calm and peaceful place to stay/sleep. The cleaners did an exceptional job and cleaned the room twice a day.

It's the little personal touches that make this riad stand out from the rest........the champagne and canapés and rose petals in our room to celebrate our anniversary was a lovely touch.

No request was too much trouble for the staff. Anything you asked for, they happily did. All soft drinks were included in the stay at no extra cost and the breakfast was served to you from 8.30am onwards in whatever location you wanted it. There was a great selection of food to choose from.

This place is definitely worthy of its top spot on here and am missing it already!!!

Room Tip: Gingembre suite is in the middle of the riad on the first floor and away from any external noise.
  • Stayed: June 2015, travelled as a couple
    • Value
    • Location
    • Service
1  Thank LauMonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riadkheirredine, Responsable relations clients at Riad Kheirredine, responded to this reviewResponded 2 February 2018

Dear Guest,

We would like to thank you for having taken the time to share your experience of Riad Kherredine with the Tripadvisor community.

We are really pleased to read your feedback. Positive remarks such as yours are most important and useful for us. They have been of course forwarded to all team members concerned.

We look forward to welcoming you again for your next trip in the Red City.

Best regards,
Riad Kheirredine Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2015

We spent seven nights in this luxurious and relaxing Riad in the heart of the Medina and can only praise everything about our wonderful stay. It is a beautiful oasis of calm and tranquility in the hustle and bustle of Marrakech. Decor is very tasteful and there are amazing views from the terraces.
Other reviews have already praised the helpful and attentive staff and also the use of a mobile phone to be used day or night. Staff go the extra mile without being obtrusive. They give excellent advice about restaurants, places of interest and trips, nothing is too much trouble. When we wanted to go on the bus to Essaouria, they not only booked the tickets for us but they even went to the bus station to pick them up.
The food is superb, we had two evening meals there - one Moroccan and the other Italian, excellent value for 25 euros each - the local wines are also very good. Breakfast is a feast of fresh orange juice, various breads and pastries, pancakes, jams, cheese, ham, eggs served with coffee or tea. Coffee, tea and soft drinks are complimentary and always come served with delicious pastries, nuts and dried fruits.
If you are planning a visit to Marrakech, stay here - you will not be disappointed - it is a magical place.

  • Stayed: June 2015, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank MargaretS186460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riadkheirredine, Responsable relations clients at Riad Kheirredine, responded to this reviewResponded 2 February 2018

Dear Guest,

We would like to thank you for having taken the time to share your experience of Riad Kherredine with the Tripadvisor community.

We are really pleased to read your feedback. Positive remarks such as yours are most important and useful for us. They have been of course forwarded to all team members concerned.

We look forward to welcoming you again for your next trip in the Red City.

Best regards,
Riad Kheirredine Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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