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Reviews (2,374)
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36 - 41 of 2,374 reviews
Reviewed 20 April 2018 via mobile

As expected, the hotel is just amazing with its design and ambience. It is arguably the best and most iconic hotel in Marrakesh! The check in process was seamless and we were being offered a temporary room for refreshment as we were there earlier than our check in time. It was a very thoughtful welcome by the reception. Also a surprise bottle of champagne was waiting for us inside our room which is quite memorable! Overall a very good stay and the staffs were all friendly!

Stayed: April 2018, travelled with friends
Thank Steven L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La_MamouniaMarrakech, Director of Guest Relations at La Mamounia Marrakech, responded to this reviewResponded 5 May 2018

Dear Steven,

Thank you for your wonderful review, the entire team was thrilled to hear that you enjoyed your stay with us while discoverying Marrakech.

Trying to anticipate our guests needs and making sure they have memorable experiences at our hotel, we are so happy to see that you had such a great time. I will be sure to pass your comments on to our team to motivate them for striving for more every day.

Thank you again for taking the time and sharing your experience with us and we cannot wait to welcome you back in the near future.

Sincerely,

Dounia Azadou
Director of Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018

Beautifully decorated with great staff. They understand how to be world class. Do not miss the Italian restaurant. If you are inclined to book a hotel car...skip the Jaguar...it is old with the headliner detached in places from the ceiling.

Stayed: April 2018, travelled as a couple
Thank sbp0713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La_MamouniaMarrakech, Directeur général at La Mamounia Marrakech, responded to this reviewResponded 21 April 2018

Dear Guest,

Thank you very much for this Elegant review on your recent vacation at La Mamounia.
We are delighted that you appreciated the decoration and the service. The satisfaction of our guest is our highest priority and we are delighted to have exceeded your expectations.
We are pleased to read that you enjoyed your culinary experience at the Italian restaurant. The support of our guest is extremely rewarding for our team who greatly appreciated your compliments.

We look forward to the pleasure of welcoming you back soon in your Moroccan home.

Sincerely,

Pierre Jochem
General Manager

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A TripAdvisor Member
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Reviewed 15 April 2018 via mobile

Had a great time. Beautiful hotel and front desk staff were exceptional. The only consistent let down was the bar staff and service. Long waits for orders to be taken and further waits for drinks. Staff would at times ignore attempts to wave them down. Getting a bill required getting up and going directly to a waiter and requesting one. This happened on 3 occasions during our stay. Did not seem to matter if the place was empty or busy. I see that this problem has been noted by others and acknowledged by management. Unfortunately they have not rectified the issue.

Stayed: April 2018, travelled with family
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La_MamouniaMarrakech, Directeur général at La Mamounia Marrakech, responded to this reviewResponded 21 April 2018

Dear Guest,

We thank you for having taken the time to write your comments about your welcoming experience at La Mamounia,
we are glad that you liked the beauty of the hotel, and the efficient service from our front office team. Your rewards are of a great appreciation for them.
On the other hand, we would like to express our sincere apologies for the shortcomings you encountered at the bar during your stay. Our Food and Beverage Director is thankful for your comments and is looking into the details to understand the core reasons of the service issues.

Please be aware that your comments are valuable to us as we take them into consideration to improve our guest needs and expectations.
We would gladly welcome the opportunity to reverse this impression and hope you will give us an opportunity to demonstrate the high quality of service we are committed to, and to proof you that your experience was an exception rather than the rule.

Sincerely,

Pierre Jochem
General Manager

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Reviewed 14 April 2018

a must see in Marrakech... amazing private gardens to stroll and cool off and enjoy a cocktail relaxing from the hustle and bustle of the city outside. Everything is characterized from luxury and elegance.

Stayed: August 2017
Thank Δήμος Μ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La_MamouniaMarrakech, Directeur général at La Mamounia Marrakech, responded to this reviewResponded 21 April 2018

Dear Guest,

We would like to thank you for your luxurious review. We are thrilled to hear that your experience at La Mamounia was of perfection.

We thank you for your time, and hope to have future opportunities to welcome you back soon.

With best regards,

Pierre Jochem
General Manager

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Reviewed 10 April 2018

I went to La Mamounia for coffee. The hotel and gardens are stunning and I felt like I had been transported to another world, (a world I would like to inhabit and deserve I should add). The service was a little slow, but hey it was ok and I am on vacation and am supposed to be chilled.

The reason I didn’t give 5 stars is because the hotel security called a cab and told us the price but as soon as we were sat in the car the taxi driver quoted double the price because “we could afford to stay at the hotel”. We only went for coffee so we got straight out of the car which resulted in the taxi driver and hotel security have a huge argument.

Stayed: April 2018, travelled with family
1  Thank EReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La_MamouniaMarrakech, Directeur général at La Mamounia Marrakech, responded to this reviewResponded 21 April 2018

Dear Guest,

We thank you for having taken the time to write your comments about your welcoming experience at La Mamounia.
we are glad to read that you enjoyed your experience at the gardens and the bar.
At the same time, we would like to express our sincere apologies for the shortcomings you encountered with the taxi driver. Please be aware that your comments are valuable to us as they help us to constantly improve our services.
We would gladly welcome the opportunity to reverse this impression and hope you will give us an opportunity to demonstrate the high quality of service we are committed to.

Sincerely,

Pierre Jochem
General Manager

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