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Reviewed 25 June 2018

Good location in the begining of Mohamed VI boulevard not far away from new city center and the old medina. Huge hotel with plenty of rooms.
Let's talk about rooms : old dated, out of order beds with dirty sheets and disgusting pillows -you'll wake up in bad condition- and the towels are more than dirty.....sickening!!
Swimming pool is just not the proper pool for a such big hotel! it's a kind of a small hole with a limited number of chairs -broken partially- don't ask for the quality of towels...horrible!
The reception, disapointing and frustrating, no organization and no care for clients -don't even try to ask/call for a problem- no one would answer you or even come to help you. No system for rooms dispatching! just a large board with plenty of piece of papers representing room numbers and a poor guy trying to make it out -giving the wrong room card access (rooms are, for most, very far away from the reception desk), no cleaned room, not the booked room,....etc
Common places are ok, dinner/lunch offer limited but correct options. For breakfast, there is such a rush that the staff is completely flooded and disorganized, so you need to wait a long time for everything and come and go a lot.
Pricy hotel, you can find better options elsewhere.
Avoid...until maybe they renew the hole hotel and set up a proper hotel management corresponding to the 21 century internationnal standards!

Room Tip: All rooms are old dated, avoid those over the swimming pool
  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mamouzgui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this reviewResponded 25 June 2018

Hello Mamouzgui,
Thank you for sharing your review. We are really surprised to read your comment since it has nothing to do with the experience that we usually give to our guests. We regret your disappointment and the disagreement that you may have encountered in our hotel, we take into account your remarks and we hope to welcome you again in better conditions.

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Reviewed 17 June 2018 via mobile

Location is great 10 mins walk from the supermarket, rooftop eateries and arcade and a half hour slow dander down to the old town and market place.

Food in the hotel was ok, only French and Moroccan spoken there though and as much as I tried their languages the staff just smile and nod instead of saying they don’t understand and point you in the direction of someone who could help.

Room service was rubbish - they took our towels everyday whether we wanted them too or not even when we hid them which is a bit worrying that they went hunting in our cupboards for them and they never replaced what they took and when we asked reception for new 1s they didn’t come until the next day when they redid the room (luckily we had our own towels from the pool). And Wi-fi was intermittent.

Bar next door is nice, live music good atmosphere.

Their sister hotel looks amazing and their staff were much friendlier and inviting, I’d consider staying there next time

Stayed: January 2018, travelled as a couple
Thank SherylL287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this reviewResponded 18 June 2018

Hello Sheryl L,
Thank you for sharing your feedback,
We are glad you have appreciated the food the bar and Atlas Asni’s location. We are surprised to read your remark related to the towels since our room service replace them every day in the bathroom.
We regret you were not completly satisfied with your experience in Atlas Asni, we are going to take all your remarks into consideration and we hope to welcome you again in a better conditions.

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Reviewed 14 June 2018

This hotel was certainly up to European standards. The room was a nice size and it was clean. Air conditioning worked well. Elevators were a little slow but not horrible. Couldn't get consistent wifi in the room and even in the lobby it was very slow. Facilities were good. Would we stay here again? Yes.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Traveler1775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this reviewResponded 14 June 2018

Hello Traveler1775,
Thank you for your visit and your review. It's a pleasure for us to know that you have enjoyed your stay at our hotel. We apologize if the wifi was not enough consistent, we are going to take your remarks into consideration and we would be happy to welcome you again at Atlas Asni !

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Reviewed 9 June 2018

This is the 2rd time we stay at Atlas Asni Marrakesh and it seems that the service, which was average at best, has gone further down! It seems like any request or interaction with the staff is a new source of confusion.
While the lobby and pool area are very nice, the management needs to pay special attention to room cleanliness! Be sure rooms are completely clean before they are available to other guests!
WHat teh place needs is competent managers and adequate staff training!

  • Stayed: May 2018, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Neptune-salacia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this reviewResponded 11 June 2018

Hello Neptune-salacia,
We would like to thank you for sharing your review on Tripadvisor.
We are surprised to read your comment we assure you that our aim is to offer a perfect experience to our guests.
We apologize for the inconvenience you have had, we are going to take note of your remarks.
We look forward to welcoming you again for a better experience.

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Reviewed 27 May 2018

The hotel has a good location and a walking distance to the center of the city. And as well you can walk at night outside the hotel along the street. the hotel also has a good swimming pool and and surrounding. the only thing that i disliked is the food court which is very big and messy. For such a big hotel it was better to have more than on place for having food so they can distribute hotel guests.

Room Tip: pool view and the garden
  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank sanikoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas C, Responsable relations publiques at Hotel Atlas Asni, responded to this reviewResponded 29 May 2018

Hello sanikoli,
Thank you for taking the time to post a review on Tripadvisor.
We are glad you have enjoyed your stay at Atlas Asni Hotel.
We are going to take your remarks into consideration and we hope to welcome you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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