I had the mixed pleasure of staying at this riad for two nights. Location is good in in the maze of narrow streets in the Marrakech medina. Quality of rooms is fair. Staff is nice and polite. Breakfast is ok and the atmosphere is excellent. WiFi in the downstairs atrium works. That's why it's so annoying that my stay ended up with an inelegant series of fraud. In the first place they had more than doubled the tax, so they added 4% for use of credit card which was not specified in the online invoice. Finally I paid for airport transfer, and they got me an ordinary taxi that hadn't been paid in advance and that demanded that I paid. When I called the riad and asked them to talk to the driver and explain their blunder, they claimed that I never had paid for airport transfer!! I was lucky to not being in a hurry. A very nice policeman ordered the man from the riad to the airport. Confronted with my receipt he suddenly "remembered" that I had paid airport transfer the night before. A possible nice experience was turned upside down. Unbelievable that they destroy their reputation this way.
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- Also Known As:
- Riad Laora Hotel Marrakech