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“Excellent customer service”
Review of Dar Silsila

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Dar Silsila
Ranked #233 of 500 Hotels in Marrakech
Reviewed 11 December 2011

The owner and the staff made sure that I enjoyed my first trip to Marrakesh. The owner was very helpful and arranged a walking tour guide for me on a very short notice.
The staff where very polite and very helpful. Especially Fouad and Salam.

  • Stayed: December 2011
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Thank BaselUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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136 - 140 of 786 reviews

Reviewed 8 December 2011

Stayed here for 2 nights and it was fabulous. JP arranged a transfer from the airport which was greatly appreciated as i would have been quite nervous wandering down the narrow alley to the riad. the door opened and it was like a clam shell opening to reveal a pearl. Salam greeted us in pristine uniform, mint tea and homemade biscuits followed in the lovely homely lounge and we were given a map and ideas to help plan our stay. the owner was wonderfully friendly and could not have done more to look after us. our room was lovely - very romantic and we wish the weather had been warm enough to sit and linger on the roof terrace. breakfast and excellent and the staff very attentive. We would be very happy to return

  • Stayed: November 2011, travelled as a couple
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Thank VikkiSlade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2011

The staff and owner went above and beyond my expectations. It was the small touches that made it inviting, warm and after a day of exploring, I looked forward to going back to the riad to relax and didn't want to leave! The location is in perfect walking distance to the square - short enough walk to feel the transition from neighbourhood to the hustle and bustle of cars, people and sites. I also felt safe - in the evenings there were security escorts (not by the riad but perhaps by the government) who will walk you to the door. The riad and rooms are kept up to date with decor and it is apparent that it is very well maintained. The terrace and lounges are comfortable and spent my time there reading, planning the activities for the day, and mingling with other guests. At the end of my stay, I was relaxed, charged and sad to say goodbye to the place and staff.

The value for money is worth every penny!

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  • Stayed: November 2011, travelled with friends
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Thank Vancitycanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2011

I stayed at Dar SIlsila earlier in the year. It was high on Trip Advisors list. However I felt let down. I didn't feel that I had the service advised and felt rushed in checking out. A beatufil riad and sweet staff

  • Stayed: January 2011
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Thank ItalyBonnienclyde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2011

Walking distance to the famous souk, this beautiful riyad is managed by an extremely helpful and kind owner, Jean Patrick and his warm staff. We stayed for 4 days in early October and towards the end, we wanted to stay in, instead of going out to see the souks and markets. JP went out of his way to accommodate us, even driving us to our destinations himself!! Gave expert advise on what to do and where to eat, how to manage our whole stay, everything was taken cared of. the Breakfast was delicious, and he upgraded us to a room of luxury. the peaceful setting tucked into a quiet but central area was just the way you should start your days in dizzying Morocco. JP is the star of the show, and he is very deserving of the best service award, you truly feel like family there.

  • Stayed: October 2011, travelled as a couple
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Thank grey_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dar Silsila

Address: 11 Derb Jdid Laksour, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#128 Romantic Hotel in Marrakech
#149 Luxury Hotel in Marrakech
Price Range: $86 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dar Silsila 4*
Number of rooms: 10
Official Description (provided by the hotel):
In the heart of Marrakesh’s medina, in Bab Laksour, enter a haven of peace, elegance and well-being. This feeling of calm will invade you once you pass the door of Dar Silsila. Its intimate places, swimming pool and two terraces, away from the bustle the city, will give your stay its full meaning. Enjoy a fresh breakfast and set off to discover the hectic Marrakesh! Then, go back through the doors of our house to rest in the shade of our umbrellas, enjoy the fresh air in the patios, immerse in our beautiful pool. Then book a traditional hammam, with black soap scrub followed by a massage and, to finish your afternoon, treat yourself to traditional small pastries and a delicious mint tea! Spend a moment out of time on the terrace, and enjoy your dinner with a breathtaking view on the Koutoubia. Our team will take care of your comfort 24 hours a day. A private lounge and an en-suite bathroom are available for early arrival and late check-out. ... more   less 
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Also Known As:
Dar Silsila Marrakech
Dar Silsila Hotel Marrakech

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