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Reviewed 18 October 2014 via mobile

I stayed at the Riad Mandalay with 2 friends for a long weekend break in Marrakech.

We had arranged the airport pickup. It took us almost two hours to get through security at Marrakech airport and when we got to the other side, the driver understandably wasn't there waiting for us. We called the Riad and it got sorted- a new driver arrived & we made our way to the Medina. The airport pick up is considerably more expensive than getting the local taxis but with it being our first time in Marrakech, that was definitely a good decision. Unless you know where the riad is, it would have been pretty hard to locate if the first time. Once you know where it is, it is very easy to navigate around the Medina.

We stayed in the white room and the room was gorgeous...beautiful room & beautiful bath.

Breakfast everyday was so good. We had different options for the 4 days we'd stayed there...can't fault it at all.

Patrice & Aline were perfect hosts, the whole team looked after us very well, very friendly & they answered any questions we had.

I would highly recommend the Riad Mandalay.

Stayed: September 2014, travelled with friends
1  Thank Amber S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2014

We found riad Mandalay tucked away like a haven in the back streets of Marrakech. Walking into the central courtyard instantly relaxed us after the hustle and bustle of the streets. A simple but lovely breakfast was offered. The rooms were all individually decorated in their own style. We were lucky that it was off season and the riad was very quiet, it might be a bit noisy if the riad was full as our room (the blue room) opened directly onto the central courtyard, so we could hear other people on the sofas outside our room. We also stayed in the white room upstairs for one night and it was gorgeous! The riad kindly provided towels and big hats to use if you fancied using the sum terrace. On our last day our flight wasn't until late at night but the owners were happy to let us stay after our check out time. We didn't chose to get the riad to pick us up at the airport, but we probably should have done. However, once we knew where we were we found our way to and from the riad on foot easily enough for the rest of the trip.

Room Tip: Chose a room upstairs I.e. Any other than the blue room (it is very pretty but opens onto the central courtyard)
  • Stayed: September 2014, travelled as a couple
    • Value
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1  Thank Hana0817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

Not sure where those good reviews came from...our experience was not a good one. Before we even got there we had the issue of our trying to reach them to alter our reservation and to arrange a pick up...no response. Then, from the moment we entered the riad (after not being picked up at the airport and not being able to find the location without the help of a local guy...who of course wanted to be paid for the help). The owners were basically unfriendly...all the way through our stay...and it lasted almost a week...if we could have moved we would have. We were the only guests for the first 3 days...when asked for assistance we got a line on a map to direct us to the main square...when asked for assistance whether for an excursion or a ride back to the airport...their prices were higher...why they would want to take advantage of their guests is a mystery. Just when we thought it was just us...another couple who showed up commented on the same feelings...awkward, rude and unhelpful. We met so many people during our stay that had nice stays at other riads...I would suggest picking another. We travel quite a bit and have never had such an uncomfortable experience...what a disappointment!

Room Tip: There were kids playing at the pool each day (owners' and their friend's)...so during nap time it tended to be a bit noisy...otherwise there were no noise issues.
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Patpv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiadMandalay, Propriétaire at Riad Mandalay, responded to this reviewResponded 27 July 2014
Google Translation

Cher client,

C'est avec une grande surprise que nous découvrons votre commentaire farfelu en tous points.
Cela nous ferais sourire s'il ne nuisait pas grandement à la réputation de notre établissement et de son personnel.

Nous allons donc répondre à tous vos points :

1°) Vous avez effectué une réservation par le site BOOKING.COM. Vous nous avez indiqué en commentaire votre horaire d'arrivée au riad sans nous demander un transfert aéroport.
Pourtant ce site propose de laisser aux clients la possibilité de joindre directement l’hôtelier.

2°) Vous souhaitiez, soit disant, changer vos réservations, en voyageur averti et utilisateur de BOOKING.COM vous savez comme nous, qu'il est possible de faire des changements directement sur la plateforme en ligne.

3°) Vous nous avez, soit disant contacter, par mail. Nous n'en n'avons aucune trace. Vous avez d'ailleurs vérifié immédiatement votre ordinateur portable... et vous n'avez à aucun moment confirmer sur place vos dires...

4°) Pour vous rendre directement au riad par vos propres moyens, nous avons mis à la disposition de nos hôtes un plan détaillé sur notre site internet. Maintenant nous ne sommes en rien responsable si des personnes vous ayant aidé , vous ont demandé le les rétribuer en argent.

5°) A votre arrivée, nous vous avons montré votre chambre qui comprend une grande fenêtre donnant sur le patio et la piscine, un canapé deux places et une table marocaine ainsi que la salle de bain avec elle même une grande fenêtre. Nous précisons ce point puisque sur un autre site vous indiqué anonymement que la chambre était sombre et ne disposait d'aucun endroit ou s’asseoir.

6°) Malgré notre manque d'hospitalité comme vous le prétendez, nous vous avons offert un thé à la menthe. Ce moment de détente nous ayant permis de vous remettre une carte détaillée de la médina et de vous donner tous les renseignements utiles et lieux à visiter et de vous expliquer le fonctionnement du riad mandalay (petit déjeuner, repas...).

7°) Le soir même malgré notre attitude discourtoise, vous avez souhaité mangé au riad. Vous avez insisté gentillement pour que nous partagions votre repas. Ce fut un plaisir d'accepter votre demande.

8°) Nous avons, à votre demande, organisé une excursion pour Essaouira avec un véhicule privatif.
A ce propos, nous vous avions bien précisé que ce service était plus onéreux qu'une excursion en groupe (env 20.Pers). Nous vous avions indiqué ou vous adressé si vous souhaitiez prendre cette option.

9°) Vous omettez de préciser dans votre commentaire que nous vous avons offert les trois premiers soirs un apéritif bien volontiers . Nous avons également à votre demande effectué une lessive GRATUITEMENT.

Ce qui vous a semble-t il déplu c'est que nous soyons obligé le 4° jour de fermer notre cuisine privative du fait de vos intrusions répétées le matin aux aurores (6h00) pour vous faire un café ou un thé sans nous demander au préalable notre autorisation.
Pourtant vous avez bien été content que l'on vous fasse à deux reprises une tasse de café tôt le matin à 7h00 et que nous vous servions un petit déjeuner à 7h30 le jour de votre excursion.
A ce propos, votre commentaire anonyme sur un autre site est mensongé sur la qualité du petit déjeuner. Nous proposons chaque matin un petit déjeuner copieux qui comprend : une boisson chaude, un jus d'orange frais, pain, confitures variées, beurre, spécialité marocaine différentes chaque matin (msmem, kika,batbout, crêpes...) yaourt maison ou salade de fruits...
Gracieusement, le premier matin , nous vous avons fait des œufs suite à votre demande.

9°) Enfin, votre comportement ( et non celui de votre femme qui a été charmante) a déplu à d'autres personnes présentes pendant votre séjour. Ne renversez pas la situation à votre compte !!!

Comble de la goujaterie, vous avez essayé de ne pas payer la commission CB demandée, allant même jusqu'à téléphoner à BOOKING.COM, alors qu 'elle était notée sur votre réservation.

La direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Where to start?... The Riad Mandalay has a beautiful, warm, wonderful environment! ...with its relaxing atmosphere, and cool music playing during daylight hours... we couldn't have been happier at the Riad. There was a mix up with our room, which the owners (the lovely and awesome Patrice and Aline) were incredible about, and before we knew it we had the room we had booked.

Now without going into the details, we had a couple of not so ideal events occur whilst we were in Marrakech, which without the care and help from Patrice and Aline would have been a lot worse, we can't thank them enough for the warmth and assistance they offered. We will remember our time there fondly because of them.

We are frequent travellers and as such had organised much ourselves, but Patrice always was happy with information anytime... ps he also lent me a phone charger as ours didn't work there, this is the awesomeness of the hosts!!

Breakfast was light and yummy, a great start for a day of exploring. We loved the terrace, and got a bit of welcome sunshine after the UK winter!

Everything is close by and we thought had more character filled than staying in the Medina. The Kasbah was our favourite place in Marrakech, something more real about it.

Would highly recommend the Riad Mandalay to all travellers, quiet and peace yet filled with life!

Patrice and Aline (and Marli) you guys are fantastic, and we are so grateful to have your friendship!

Room Tip: We had the Blue Note room which was just like the pictures, and little more rustic but that only intrigued us more. We were on the ground floor, which we loved, there was early morning foot traffic noise, but nothing that disturbed us greatly (wife a light sleeper!) but we believe any room would have been a wonderful Marrakechian experience!
  • Stayed: March 2014, travelled as a couple
    • Value
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Thank Elwingstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

This place in the medina is very pleasing and comfortable. Beautiful, large rooms and a very cozy and relaxed atmosphere in the open courtyard and on the roof terrace. Location is close to main attractions and easy to reach by car. Friendly staff who cooks up very tasty, traditional cusine.

  • Stayed: May 2014, travelled as a couple
    • Value
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Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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