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    B&B Rabat Medina(Rabat)(Great Value!)
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    Riad Zyo(Rabat)
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    Reviews (1,621)
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    14 - 19 of 1,621 reviews
    Reviewed 7 June 2018 via mobile

    The room needed a tiny bit of TLC for wear and tear but the brilliant atmosphere, facilities, food, views and wonderful staff mean you really don’t notice and, if you do, you don’t really care! Awesome rain shower, such a comfy bed and generally good sized room. My girlfriend really loved the Spa as well. Thank you Sofitel for a fabulous stop on our Moroccan tour!

    Stayed: May 2018, travelled as a couple
    1  Thank J1112ZIpeterh
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this reviewResponded 9 June 2018

    Dear Guest,
    Thank you very much for your very kind response regarding your stay.
    We are very happy to know that you appreciate your experience at Sofitel Rabat Jardin des Roses.
    We hope to have you again with us very soon!
    Best regards,
    Hassan Bargach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 June 2018 via mobile

    I think it’s the best spot in Rabat ! Up to the international updates ! Rooms cleanliness and set up , restaurants , customer service , food quality , and the view all in all is a great job . Thank you

    Stayed: June 2018, travelled with family
    Thank munia r
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this reviewResponded 6 June 2018

    Dear Mrs Munia,
    Thank you very much for your very kind response regarding your stay at Sofitel Rabat Jardin des Roses.
    We are very happy to know that you appreciate your room and restaurants.
    We hope to have you again with us very soon!
    Best regards,
    Hassan Bargach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 June 2018

    As a Le Club Accor Platinum member I have enjoyed numerous Sofitel hotels in Morocco and round the world which makes this hotel stand out as so disappointing. So bad in fact that my wife would rather loose money paid for a future reservation than having to risk further abysmal service.

    Emails sent to the duty manger H6813-DM@sofitel.com, to Revenue Manger H6813-RM@sofitel.com go unanswered. Requests to escalate to General Manager Hassan Bargach are refused.

    I have been forced to raise complaint with Accor Customer Care as attempts to reach out to the hotel management to seek resolution have been ignored. Even Accor customer care can't get a satisfactory response from the hotel, instead getting the run around by the hotel.

    The only thing Magnifique about this hotel is they have perfected how to get customer service as wrong as you can.

    I expected so much better from a hotel operating under the Sofitel brand. I appreciate all hotels have problems from time to time but then seek to rectify problems when they occur. This hotel is an exception to that rule, get it wrong, accept you've got it wrong but refuse to even try to rectify it. So sad.

    • Stayed: June 2018, travelled with family
      • Service
    1  Thank Justin R
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this reviewResponded 6 June 2018

    Dear Mr. [-],
    Thank you for sharing with us your remarks regarding your reservations, we are really sorry for this inconvenience.
    Please be informed that we are still waiting for a return from your side regarding the proof of your payment, as all the payments made online were rejected and already noticed by email.
    Would it be possible to send us a copy of your bank statement (with only the Sofitel two transactions) to recheck with our bank.
    Looking forward to welcoming you among us for a Magnifique Experience.
    We remain at your disposal for any further information.
    Best regards,
    Hassan Bargach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 June 2018

    My first impression upon entering the hotel ground is as if I am being treated like a royalty. The hotel ground is beautiful and the room itself did not disappointed. We stayed at the regular room and it was very spacious. The bed was extremely comfortable and the shower was pretty spacious as well.

    The receptionist staff was nice but I can tell that they were not comfortable speaking English and would often look for the concierge staff for assistance. The concierge staff was very helpful in arranging a taxi driver that took us sightseeing throughout Rabat. He gave the taxi driver instruction of where to take us. In addition, we were able to ask the taxi driver to take us to additional places. After having experiences with different tour guide from other cities in Morocco, I am truly appreciative of the taxi driver we had from the Sofitel because he was honest with his fee, he didn't demand more tips than what we originally provided and he didn't try to take us to places where we were pressured to buy things. Overall, I would recommend any future guests to use this service from the hotel as it's pretty difficult to get around by foot in Rabat because all the attractions are pretty far apart from each other.

    • Stayed: June 2018, travelled as a couple
      • Value
      • Cleanliness
      • Service
    Thank PrinsPassport
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this reviewResponded 6 June 2018

    Dear Guest,
    Thank you very much for your kind response regarding your stay.
    We are very happy to know that you appreciate your experience at Sofitel Rabat Jardin des Roses.
    Thank one again on behalf of our concierge’s and reception ambassadors.
    We hope to have you again with us very soon!
    Best regards,
    Hassan Bargach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 May 2018

    I attend the UCLGAfrica Executive Committee meeting at Sofitel and was really impressed with the level of service at this hotel. My first impression entering the lobby was WOW!!!!!. The architecture, the service, the staff, the food,.....nothing to complain about.
    the massage at the SPA was below expectation but quite good.
    The bed was so comfortable. Very large room, clean with all the expected facilities.

    Room Tip: highly recommended
    • Stayed: May 2018, travelled on business
      • Location
      • Rooms
      • Service
    Thank Lydia C
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this reviewResponded 30 May 2018

    Dear Mrs Lydia,
    Thank you very much for your very kind words regarding your stay at Sofitel Rabat Jardin des Roses.
    Please be informed that we take note of your remark regarding your Massage and we will do the necessary.
    We hope to have you again with us very soon!
    Best regards,
    Hassan Bargach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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