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Serengeti Serena Safari Lodge
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Reviews (956)
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496
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All reviewsdik dikafter darkbuffet styleswimming poolwild animalsevening entertainmentsecurity guardhotel groundsmosquito netcape buffalomain buildingnice poollake manyarawater buffalostayed here for nightsturn down servicerooms are large
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33 - 38 of 956 reviews
Reviewed 8 November 2017 via mobile

Stayed at this lodge with my 11 years old son and we were both stunned by the amazing nature, the setting and the architecture of the place. Dik diks grassing outside your room and a view to die for. Beautiful pool area and very friendly staff. One of the freshest and cleanest rooms with all the wanted facilities. Great restaurant with a view over Serengeti. Hope to be able to return to this paradise again one day. Highly recommended.

Stayed: October 2017, travelled with family
Thank christelb137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Serengeti Serena Safari Lodge, responded to this reviewResponded 10 November 2017

Dear Guest,
Thank you very much for sparing us time to give a feedback on the experience you had during your stay with us. We are delighted to learn that we made you feel at home away from home. More so very happy to hear that you will be coming back again and a gain . I take the opportunity to welcome you back and to assure you of a better stay than the previous as we shall go out of our way to make your stay more comfortable.

Sincerely Serengeti Serena

Ibrahim Ongori

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

This property was very disappointing. The road to the property, just over three miles, is extremely poorly maintained. Many of the rooms are outdated, e.g. bed mattresses that sag. Food offerings are not extensive.

Room Tip: Stay somewhere else.
  • Stayed: October 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Serengeti Serena Safari Lodge, responded to this reviewResponded 10 November 2017

Dear Guest,
Greetings from the Serengeti,

First and foremost , allow me to place my sincere apologies for the disappointment that met your high expectation during your stay with us. We are very sorry that you were allocated a room that has not been renovated, as the renovation process in on and will be over by mid next year. For the mattresses; we have just replaced all them as from yesterday. We take serious any compliments from our guests and be rest assured that the same will not occur to any of our prospective guest as our philosophy is to go beyond guest expectation. Sorry once more and thank you for point out the shortcomings so that we can improve on them.

Sincerely Sorry from.
Serengeti Serena

Ibrahim Ongori

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

As soon as we entered, just beyond the reception, we saw dozens of colorful lovebirds nesting in a tree. Lots of other birds as well. Early morning, we observed Dik-Diks, Hyraxes, many varieties of birds on the grounds of this most charming lodge. Excellent food and service in the fascinating ambiance of this lodge made it the highlight of our trip. Staff was very friendly and helpful. Rooms were very comfortable. A truly memorable experience at this lodge.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank AmrishNewDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Serengeti Serena Safari Lodge, responded to this reviewResponded 8 November 2017

Dear Guest,
Greetings from the Serengeti,
Thank you very much for taking your time to give us your feedback regarding our facility during your stay. We are very impressed for the positive comments that will boost our philosophy of going beyond our guest expectation. It is our sincere hope that we will be of service to and your very many friend in future for a better service.

Sincere regards
Ibrahim Ongori

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017

This is a lovely place to stay on safari. Very nice and convenient to the safari area. TheseReround individual cabins that are decorated well. Thatched roof. Large timbered doors. There are steps up to the room. Must be walked back to your cabin with a guard after dark. Nice bath and shower and the bed was comfortable. We liked the food but again it is a buffet just as all the lodges are. Would definitely stay again.

Stayed: October 2017, travelled as a couple
1  Thank rivermom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Serengeti Serena Safari Lodge, responded to this reviewResponded 1 November 2017

Dear Guest,

We appreciate the time taken to share your wonderful experience.
We are delighted to know that you enjoyed your stay and that our offer and service delivery met with your satisfaction.

We look forward to another opportunity to be of service to you hopefully in the near future.

Regards,

Vincent Matei.

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Reviewed 30 October 2017

We spent two nights in this beautiful place during a safari trip. The rooms are large and comfortable. Our balcony overlooked a herd of water buffalo. The grounds are well kept and you are guaranteed to see wildlife. Our first night at dinner we saw a water buffalo drinking from the pool and three giraffes within 15 feet of our table. Staff is wonderful and pointed out animals in the dark (even got flashlights to illuminate them for guests). In addition, the food was delicious - high quality, lots of variety, and very tasty. This was the highlight of our trip.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Love2TravelVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Serengeti Serena Safari Lodge, responded to this reviewResponded 30 October 2017

Dear Guest,

We appreciate the time taken to share your experience. We thank you for choosing Serengeti Serena as your second home during your recent trip to the Serengeti.

We are happy to know that you enjoyed your stay and that our offer and service delivery met with your satisfaction.

We look forward to another opportunity to be of service to you hopefully in the near future.

Best regards,

Vincent Matei.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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