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Masa Square Hotel
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Reviews (423)
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All reviewsclub roomlansmore hotelbusiness districtrooftop barthird floorhotel is moderncoffee shopbusiness hotelroom servicebreakfast buffetreception staffbusiness triprooms are largestandard roomairport shuttleenjoyed my staygaborone sun
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279 - 284 of 423 reviews
Reviewed 4 January 2015

Let's start with the positive. The staff are great, very helpful and always at hand. The facilities are good too.

Negative- a lot of people traffic in the hotel lobby. Even those that are not staying in the hotel. The food- a complete let down. The breakfast was cold, greasy and not appetising. I think the buffet is cooked like at 5am and by the time u come down at 830am it's all sticky and cold. Would appreciate if all breads were covered too.

Not sure if it was an off day of the chef but the food was such a let down

  • Stayed: January 2015
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Chibbys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupert E, General Manager at Masa Square Hotel, responded to this reviewResponded 5 January 2015

I really appreciate your efforts in writing a review and only wish we could have done better for you. These are poor comments about our food and I apologise.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2015

This hotel is modern and has an open and spacious lobby. Reception was very pleasant and helpful and even upgraded my room just to be nice. The room was nice and clean with a comfortable bed and the seating area was good. Bathroom modern and all fixtures worked well. Breakfast was very good and there were a lot of choices between cold and cooked. The square behind the hotel has some nice restaurants that were inexpensive. I felt very secure here, no crime issues. Free wifi worked better than most hotels in Africa. Highly recommended.

  • Stayed: December 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank TheMulv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupert E, General Manager at Masa Square Hotel, responded to this reviewResponded 5 January 2015

What a kind review - thank you so much - I hope you will be back.

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Reviewed 30 December 2014

I spent a couple of nights in this hotel @ Xmas time
People are friendly, service is quick - excepted romm service..
Xmas diner was good, despite the friendly pressure to finish up by 21:00
Breakfast is on European standards and of a good quality
The swimming pool bar was empty most all the time - season ! - and the bar area was not so clean.
Good address ...

  • Stayed: December 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ivannParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupert E, General Manager at Masa Square Hotel, responded to this reviewResponded 5 January 2015

Thank you for taking the time and trouble to review our place. I am pleased over all you enjoyed it though apologise sincerely for the state of our room service delivery as well as the bar. That you felt under pressure to finish your Christmas meal is terrible. I take pride in the good bits and will endeavour to fix the bad. Thank you for all your comments.

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Reviewed 21 December 2014

Absolute pleasure i had, great service and friendly staff. Their smiles and hospitality left me smiling. As for the breakfast..... It was so outstanding. From now on this is my home away from home in Gabs .

  • Stayed: December 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank Russell M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupert E, General Manager at Masa Square Hotel, responded to this reviewResponded 5 January 2015

Thank you for your terrific review - we are all so pleased you liked the place and hope you come back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2014

The hotel is centrally located in the new CBD of Gaborone, with lots of development happening in this area, ideal for the businessman. The hotel is ultra modern, the square is full of unique restaurants and a little shopping mall for those who like to shop or some last minute essentials. Rooms are smallish but very comfortable and stylish, also pleasantly sound proof for that good nights sleep. The 3rd floor has a decent gym and a rooftop bar and pool facility. The breakfast is very good and lots of variety to choose from.

  • Stayed: December 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Mohamed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupert E, General Manager at Masa Square Hotel, responded to this reviewResponded 10 December 2014

Thank you for your kind feedback - I am so pleased you had a good time and we all look forward to seeing you back soon.

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