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Reviewed 27 April 2022

Latitude came highly recommended from colleagues who had previously stayed in Lilongwe, but my experience was not positive. The exterior and common areas are quite nice, interior of junior suite rooms is comparable to and the gym is far nicer than other similarly priced hotels where I've stayed in major African cities.

The aircon in my room was not working when I arrived on a Sunday (26 degrees and humid, so quite uncomfortable). On Monday late morning I asked the front desk to see if someone might be able to fix it; late Tuesday someone showed up to make the repair. I was surprised there was no communication about the status of the repair, no offer of a fan or to move to a room with a working aircon, and such a delay in fixing the problem.

Initially I was thrilled to see laundry services were complimentary, since I was staying for 10 nights. I had laundry done twice - the first was excellent, the second time I did not specify that white and colored laundry should be washed separately and returned to find my while blouse ruined from being washed with dark clothing.

On my penultimate evening, I noticed a swarm of ants near the sink. Admittedly I did not report this, I just assumed housekeeping would clean the following afternoon. I was shocked to return from work to find the mess of ants still there.

Finally, while I cannot say for certain, I believe cash was taken from my room. The additional USD was hidden away (bags within bags that no one other than I would have needed to touch or move), and was only unattended a handful of times in my locked room and at my guarded office. I have traveled extensively and am very careful with where and how I store and expose my money, and have managed to avoid theft up to this point. I was shocked and disappointed to find the money missing after a week at the hotel, and immediately reported to the front desk. The man at the desk assured me he'd follow up. On checkout I reported the theft again; the women working took my contact information, told me they'd speak to the manager and would follow up with me. It's been two weeks since I returned home and I have not heard anything by way of follow up.

I understand that these things happen, and do think a lot of my negative feelings have to do with expectations. I have stayed at plenty of low-cost, low-comfort hotels around the world, but when I pay for a 'luxury' experience I expect safe, secure, and comfortable accommodations, which I did not find at Latitude.

Date of stay: April 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Potato246770
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 April 2022 via mobile

Myself, the family and a group of friends stayed here twice (either end) of a big trip around Malawi. This really was a beautiful stay to have both to start with, and even more to end with! The food menu is incredibly diverse and everything is delicious. We had loads of cocktails and drinks which went down a treat. The gym has lots of variety, making it easy to replicate workouts we do back at our gym back home. The rooms are absolutely stunning (I got the pleasure to stay in 3 different rooms during my time there, all of which were in different areas so designed differently). The pool is super refreshing and nice to have in the centre. And most of all, all the staff walk around with a smile on their faces and always ask how we are. I would highly recommend Latitude hotels to anyone visiting Malawi, Zambia or Uganda!

Date of stay: April 2022
Trip type: Travelled with family
Thank MischaKluyver
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 April 2022

I had an amazing stay at Latitude 13 for a two-week work trip to Lilongwe. Everything was perfect. The room was beautiful, extra wi-fi router for room was awesome, property beautiful, food and service top of the line, spa convenient and appreciated --and on and on. Love this hotel and will definitely stay there for next trip to Lilongwe. Don't hesitate to book here!

Date of stay: March 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ksdixon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 February 2022 via mobile

I stayed at Latitude in an apartment for several months on a work assignment. The hotel is amazing and so are the lovely staff. I was made to feel so welcome and looked after and nothing was too much trouble. Wonderful pools, beautifully appointed rooms and lovely and tasteful art and decor. I hope I get to visit again. Definitely the best place to stay in Lilongwe. A big shout out for Tsunge, Martha and Esther, the lovely house keepers.

Date of stay: March 2021
Trip type: Travelled on business
Thank catherinepP9896IQ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 January 2022 via mobile

I stayed at this hotel for a month in November 2021 and had a very pleasant experience. The staff is very nice and tried to accommodate every request.
The restaurant is very good, but at times it gets too busy.
The rooms are very nice and spacious.

Date of stay: January 2022
Trip type: Travelled on business
Thank KPAraujo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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