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Reviews (13)
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Reviewed 11 February 2017 via mobile

I have stayed at the Elevate Suites twice over the past year, and have been impressed with the service and amenities each time. I was with a large medical mission group that took over the entire hotel, and the staff worked tirelessly to take care of us. From the buffet breakfast to the drinks and peanuts by the pool in the evening, the service was top notch.

My room was adequate--clean, air conditioned but with screened windows if you prefer, hot water. Beds were firm, linens and towels clean, bottled water provided every day. Nice common areas with large chairs and couches to relax on and chat.

Thank you Elevate!

Stayed: February 2017, travelled on business
Thank photosinpink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelationsManage... R, Guest Relations Manager at Elevate Suites, responded to this reviewResponded 16 February 2017

Dear Guest, We appreciate your gratitude towards our services. It is always motivating to hear from our customers especially when they are expressing their satisfaction. We are happy to receive you again in our hotel.

Thank you very much

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2017

Elevate suites is a good 'international' 3 star level hotel in Kigali. It was very economical, clean with excellent staff. It is sometimes called 'hotel elevate'. There are some African embassies down the street. $15 airport taxi to the hotel.

I don't recall what star it gives itself, but it was better than many 4 star hotels I have stayed in across africa. The floors were smooth marble tiles, and room a/c and hot water worked well. I stayed in a single room, but double rooms and large suites were available.

The food was excellent. We had mostly buffet meals as we were a large group. The food was so good and the restaurant staff so helpful, I forgot to eat out and explore many kigali restaurants. There is a conference room and an inside and outside bar by the pool. The pool is small and seems mostly for decoration.

I finally went to the Radisson blu hotel for dinner on my last day,and it was a beautiful hotel complex with high end bars and restaurants (a different review I guess).

The frontdesk staff and reception manager were helpful, and I think doubled as concierge.
The house keeping was excellent. I forgot to use the safe after the third day, and nothing got lost.
The whole city felt safe, and we could walk a few blocks to a local supermarket at all hours (I think the staff said the store was open 24 hrs, but may have misunderstood her). There is power and water almost all the time in Kigali.

This review is for the elevate suites in Kigali only. There is another partner elevate suites in Gisenyi on Lake Kivu. That hotel in Gisenyi is not so good, and is not part of this review. So please do not confuse the two.

Room Tip: Remember to check that the manual water heater switch is turned on. If off it takes about 20 mins for bath water to heat up.
  • Stayed: January 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Akin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelationsManage... R, Guest Relations Manager at Elevate Suites, responded to this reviewResponded 16 February 2017

Dear Akin, I am so happy that you enjoyed your stay at Elevate Suites Hotel. I also appreciate that you took your valued time and write this amazing review. Our doors are always widely open to you.

Thanks

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2017

I have nothing but praise for this hotel, service was outstanding. On arrival in Kigali we were looked after immediately, our room was spacious with views over Kigali. Hot water is always available and the rooms are immaculately clean. The staff are extremely helpful and the food offered by the restaurant is tasty and local! We spent our first 3 nights of our holiday at Elevate Suites and enjoyed our time here so much we booked our final 2 night stay at this hotel also. The location is in a beautiful area of Kigali and close to Airport, town via taxi. We stayed in other hotels in Kigali in different parts of the city but this hotel stayed with us as the most memorable and accommodating. I highly recommend anyone visiting the city to book this hotel. The staff will look after you and cater for all of your holiday needs

Room Tip: book the front rooms with views over the pool, bar and Kigali. The balcony is spacious for relaxation
  • Stayed: December 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank _tellnadine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyss A, General Manager at Elevate Suites, responded to this reviewResponded 12 January 2017

Thank you Nadine for the good feedback, We are glad you enjoyed your stay at Elevate Suites and we are happy that we met your expectations in making your stay memorable, we shall definitely let the staff know about your satisfaction of our services. Looking forward hosting you in the near future!

Warm regards,

Alice Kampire
General Manager

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Reviewed 20 October 2016 via mobile

Pleasant hotel in residential part of Kigali. Excellent internet and bar. Only reason not 5 stars as far from center of town. Management tries very hard to please. Swimming pool by bar. Great selection of drinks

Stayed: October 2016, travelled on business
Thank Scott E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elevate Suites h, Manager at Elevate Suites, responded to this reviewResponded 9 March 2017

Dear Scott,
We are pleased you made your choice and stayed at Elevate Suites and we are also happy you took your time to review our Hotel. We hope we did our best to meet your expectations and we are ready to do even better if you decide to stay with us in the future.

Kind regards!!
General manager.

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Reviewed 20 October 2016 via mobile

Kigali has an exploding number of hotels with many of the bigger international chains opening facilities. If you want that Radisson or Marriott experience go there. If however you want a more local feel, the Elevate Suites in Nyarutarama district is a solid, safe and clean choice. The rooms are comfortable and the hot water is consistent. Though the hotel is not too near anything specific, unless you are Rwandan or a mountain goat, taxis are likely your means of transportation so it makes no difference.

The biggest seller for the Elevate Suites is its staff. Ask and it is done and done correctly and with a smile.

Great choice. Would stay here again.

Stayed: October 2016, travelled on business
Thank DrFudi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyss A, General Manager at Elevate Suites, responded to this reviewResponded 1 November 2016

Dear Dr Fudi,

We are grateful to your recent stay at Elevate Suites and glad to hear your positive feedback.
We are happy that we met your expectations in making your stay memorable, we shall definitely let the staff know about your satisfaction of our services.

Looking forward hosting you in the near future!

Warm regards,

Alice Kampire
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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