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Reviewed 25 January 2018

Right from the time we signed the contract, Jacque made everything so swift. The patience, the flexibility and she does everything with her sweet smile. Steven Mayanja was amazing as he worked tirelessly to ensure that all our requirements were met.
We had an exceptional experience as Miss Uganda North America Team!

  • Stayed: January 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Tibba K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven S, General Manager at Mestil Hotel & Residences, responded to this reviewResponded 26 January 2018

Dear Tibba,

Thank you very much for sharing your experience at Mestil Hotel & Residences with others here on TripAdvisor.
The fact that you mention Jacqueline & Stephen and there exceptional service means a lot to us!
We are delighted that you enjoyed your day with us and we hope that you will consider us for your next event!

Sincerely,

Sven Saint-Calbre
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017

I learned about the imminent opening of this new hotel / residences and was swift to go an check it out. Soft opening was on Monday 11th December and I managed to be the first guest to check in, taking advantage of very special launch rates which will remain in effect for a couple of weeks.
Formalities at the reception were prompt, picture ID copied, details entered into the check in form and I was given room 4304 which turned out to be a one bedroom suite, kitchenette included.
I was instantly impressed by the layout of the kitchen / sitting room and the bedroom connected through a separate door.
Both large flatscreen TV's were on and I switched them off as I checked out the furnishings. The kitchenette was probably better equipped than kitchens in many Ugandan households, fridge, freezer compartment, microwave, induction hot plates and extractor fan over it and the drawers and cabinets contained crockery, cutlery, glassware and other items one would need for prepping and cooking a meal. A toaster and kettle too were at hand and, a nice gesture from management, was a fruit basket and a bottle of very decent wine placed on the counter top.
Teabags and milk were brought in shortly afterwards after the staff ascertained if I'd like tea or coffee and the former it was. 7 varieties of tea, including my fancied Kericho Gold, were on the tray, it does not come any better than that surely.
The sitting room had a large three seater sofa and two easy chairs on each side of the coffee table, facing the TV and in the corner was a working desk and a very good quality rolling chair with back support. On the desk was a phone and writing material, pen and a hotel information pack and of course socket access including a separate USB port.
The bedroom was large with a king sized bed, again with a working desk, the bed facing the TV and an adjoining dressing area with wardrobes on both sides, giving way to a bathroom. Equipped with a tub and a shower cabin, good quality faucets. Water pressure was strong and the water came out hot within seconds of turning on the tap. I loved the extra large towels which proved as soft as one can ever wish for.

The new hotel got four blocks, two already open for business (the other two are due for opening by mid/late January) and on the lower end of the compound did I find the pools, a pool side snack restaurant but also a building housing the gym and a Spa. Notably was the grass already grown and trimmed giving a complete impression unlike at other openings where I often found the grass to be still patchy and playing catch up.
On the floor below the reception I found the Amber Restaurant and the Times Bar, both with outdoor as well as indoor seating while in the lobby a separate coffee shop was located.
The restaurant served meals as buffets on the two days I was there, breakfast with cold cuts, cheeses, fruits, cereals, juices and plenty of bread and pastry offerings. Egg dishes are by order and delivery did not take long.
Lunch and dinner each included a soup, again buns and breads, 8 salads with an array of salad dressings and condiments and a dessert section with fresh fruits, pastries and a different cake on each of the meals I had.
The food quality was surprisingly good and service to bring tea, for breakfast, and water for lunch and supper, was swift as was clearing empty plates.
I checked with reception and was told the hotel has 98 rooms including 1, 2 and 3 bedroom apartments - the latter on the top floors - and overall can offer 156 bedrooms.
I asked to see a larger apartment and realised that they have a common sitting room but touch key locked bedrooms, all of course self contained.
The 'residence' concept with fully furnished 1, 2 and 3 bedroom apartments is novel for Kampala and will, given the very considerate launch rates, no doubt swiftly make an impact and syphon business away from other hotels as visitors to Kampala and Uganda, staying longer than a few days, will no doubt appreciate the extra comforts an apartment can offer.
Staff, from the gate security personnel to the doorman - Gadhaff was in constant smile mode - to reception, restaurant staff and on to the cleaners and gardeners - not to forget the housekeeping staff - were always in a happy mood and smiling, no doubt pleased that the hotel had finally opened its doors to the public.
Each block has its own parking for longer term guests and each entrance has a concierge / guard on duty 24/7 but there is a central parking area outside the main reception area.
Very impressive for a new hotel and I am looking forward to coming back for an a la carte meal as the new menu was just delivered when I left.

Room Tip: Rooms located in the two lower blocks, especially on the upper floors, give a great view across to the Kampala CBD skyline
  • Stayed: December 2017, travelled solo
    • Value
    • Location
    • Service
1  Thank Safariafficionado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018
Google Translation

  • Stayed: May 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven S, General Manager at Mestil Hotel & Residences, responded to this reviewResponded 2 June 2018
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC