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Munyonyo Commonwealth Resort
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The price you found is 11% lower than this hotel's average rate of US$116/night.

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The price you found is 11% lower than this hotel's average rate of US$55/night.

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Reviews (706)
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Reviewed 10 October 2012 via mobile

Peaceful serene location with sumptuous dishes from continental to African to authentic Indian dishes...all are available in this place ...round the year.

Service quality is benchmark for other hotels to follow! !

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank JBmanian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashvinder_Singh, Manager at Munyonyo Commonwealth Resort, responded to this reviewResponded 14 October 2012

Dear Guest,

Thank you for a heart-warming compliment. We are delighted that you enjoyed our array of cuisines & services. We look forward to the pleasure of serving you in your next visit.

Warm Regards

Ashvinder Singh Saini
Asst. General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2012

The hotel is set on the shores of lake victoria. It is a huge facility with a number of amenities. it should have been a great hotel when it was opened but it appears it could do with some touch up. The staff were quite friendly and the service was fair. On the whole the stay was pleasant.

  • Stayed: August 2012, travelled on business
    • Value
    • Location
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    • Service
Thank Kafula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashvinder_Singh, Manager at Munyonyo Commonwealth Resort, responded to this reviewResponded 1 October 2012

Dear Guest,

Thank you for your feedback. We are delighted that you enjoyed our rooms, as well as our array of services. We assure that the said feedback will be taken in the most optimistic way and considering them as the moments of truth and a point of improvisation.

We look forward to the pleasure of serving you in your next visit.

Warm Regards

Ashvinder Singh Saini
Asst. General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2012

This is a new hotel. It looks swish from outside. There are actually two separate hotels - Speke and Munyonyo Commonwealth. They share the same reception, restaurants, etc. Just the rooms are very different.

The hotel is full of staff from India. From security to front desk, maintenance, restaurants, etc. I found this to be odd considering how high unemployment is in Uganda.

Check in was a shamble. The staff were all over the place. Concierge service was uniformed staff standing around. I had to ask them several times to have my banners taken to the conference room. When they did "Sir the room is closed" So I went with them, and found out you had to push a closed door for it to open. The staff ride around in gold carts very fast.

The rooms are mediocre. This is a new hotel, so why do they have keys, and not key cards? The key rings are bits of wood with your room number written on them by hand. The bathroom is basic. The room is basic. The bed was awful with a blanket and really bad pillows. We were a group of over 35. At least 25 of us had issues with the in room safe not working.

The TV is very small. There is free plugged in Internet which was good. There is a mosquito net that divides the rooms. Got annoying trying to work your way through it all the time. The Air con was very noisy.

Food is vert basic. The staff are ill trained, and cannot understand basic requests - Hot Chocolate, Diet Coke, ice on the side, etc. Breakfast was very very basic. You could not see where egg orders were taken. The chefs were not proactive. Most of the food was local with very little International (apart from Indian) food on the buffet. The juices were all boxed or tinned, yet so much fresh fruit is available. Also you get given coupons to take to breakfast. How archaic. I forgot mine on both morning, and told them. They crossed my name off a list (like how most hotels do so around the world). Also you could not get a plate unless your name was on the list.

The grounds were nice. For US$115 per night BB, it was excellent value. I would have paid more to have a better room and experience.

  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank roadwarriorafrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashvinder_Singh, Manager at Munyonyo Commonwealth Resort, responded to this reviewResponded 1 October 2012

Dear Guest ,

Greetings of the day!!!

We appreciate your effort to highlight our points where we do need to work on in order to ensure that our guests have a memorable stay.

In reference to your mentioned concern kindly be rest assured we will be looking into the said points in a most optimistic way and considering them as the moments of truth and a point of improvisation.

Due to unforeseen circumstances we were not able to provide you with the level of service to which we pride ourselves upon, for which we certainly look forward to another opportunity to further our intent of giving you an astounding experience.

Please feel free to contact us for any further assistance

Warm Regards
Ashvinder Singh Saini
Asst. General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2012

Stayed at the Speke Resort and Conference Centre on a business trip. The rooms are nice but a bit bare and with a very odd layout including something which resembles a kitchen but is not. The only thing is that the room are not clean espcially the bathroom where the tiles looks like they have not been cleaned for a long time and had quite a few dead mosquitoes left smashed on them. One of the days my bathroom had not been cleaned but the house keeper denied this and said she had left the towels on the floor becasue she thought "this was the way I liked it" hmmmmmmm. There is a lot of staff at the hotels but most of them seem to have nothing or very little to do. The room next to mine was used by the housekeepers as their break room and they seem to spend most ot their time sitting on the terrace chatting. Same thing during breakfast where most waiters stood around idle and were reluctant to assist you not to mention a member of staff in the bar who sat down for a snack when it got really busy.

The grounds off the hotel are really nice as is the location and with few changes to staff and service could be a really nice hotel I would return too.

  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Rolfbusk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashvinder_Singh, Manager at Munyonyo Commonwealth Resort, responded to this reviewResponded 1 October 2012

Dear Guest ,

Greetings of the day!!!

We appreciate your effort to highlight our points where we do need to work on in order to ensure that our guests have a memorable stay.

In reference to your mentioned concern kindly be rest assured we will be looking into the said points in a most optimistic way and considering them as the moments of truth and a point of improvisation.

Due to unforeseen circumstances we were not able to provide you with the level of service to which we pride ourselves upon, for which we certainly look forward to another opportunity to further our intent of giving you an astounding experience.

Please feel free to contact us for any further assistance

Warm Regards
Ashvinder Singh Saini
Asst. General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2012

Came for a conference. Great location on the lake, amazing birds and surroundings.
Lovely staff although the reception desk was a bit useless, but things always worked out in the end. The housekeeping staff were wonderful, i think there may have been more staff than residents. Did a fun run outside of the resort too, the views from the hills are great. I thought the food, though pretty standard, was good for African resort of this type.

Room Tip: ask for ground floor room near the lake.
  • Stayed: August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AnneandJonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashvinder Singh S, Manager at Munyonyo Commonwealth Resort, responded to this reviewResponded 10 September 2012

Dear Guest,

Thank you for your feedback. We are delighted that you enjoyed our rooms, as well as our array of services. Also we assure that the said feedback will be taken in the most optimistic way and considering them as the moments of truth and a point of improvisation.

We look forward to the pleasure of serving you in your next visit.

Warm Regards

Ashvinder Singh Saini
Asst. General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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