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All reviewsrox restaurantclub levelboudhanath stupajogging trackclose to the airportan oasistennis courtsbeautiful propertybit datedbreakfast buffetrooms are largebusy citytravel deskthe hustle and bustlelobbyluxurychaos
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Reviewed 13 October 2011

Being an oasis in the middle of a chaotic and extremely dirty city you have to get ready to pay a lot. The hotel is in good condition and it features a nice pool and a huge and beautiful garden.

Good:

Clean.
Good buffet breakfast and dinner.
Close to the airport.
Polite staff.
Backup generator for power cuts.

Bad:

15 US / day for internet while most of the hotels in Nepal (even those next to the jungle) offer free Wi Fi.
CRT TV. Seriously? In 2011? For Hyatt? Disappointing.
Food and drink very expensive. 9 US / bottle of beer...
No ATM within premises. We could not tip any of the staff because we didn't have cash. The closes ATM is considerably far outside.

  • Stayed: October 2011, travelled as a couple
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1  Thank DragosJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2011

I stayed here on a recent buisness trip, the city it's self is extremely cramped and dirty, arriving at the hotel is a gentle relief from the outside world.

The hotel is set in lush green surroundings with calming views of the valley. the rooms are comfortable, clean and quite. All the staff are extremely polite and go out their way to make your stay relaxing and enjoyable.

The food is hit and miss, great bars offer a place to relax in the evening and the casino next door is also fun.

If you are in Nepal for a few days this is the perfect resort.

  • Stayed: April 2011, travelled on business
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Thank Andrew E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2011

Nepal is a country which no doubt creates a lot of obstacles for the operators of an international level hotel and the Hyatt does a great job of “doing what it can with what it has.”

Let’s start with the power. Katmandu has regular rolling blackouts and the hotel is right on the case with backup generator power. The blackouts usually lasted about 5-10 seconds, on one occasion about 45 seconds, but the generator was always ready to go and kicked in quickly.

This hotel seemingly has good security (two checkpoints on the way in) and is large and clean. We stayed on the club level and the room was excellent. It is on the 6th floor, which is the same floor the lounge is on, so it is really nice not to have to take the elevator for evening happy hour in the lounge. While a continental breakfast is served in the lounge you can also go downstairs to the main buffet for no extra charge.

The Café downstairs has both a breakfast and dinner buffet with an “all day” a-la-carte menu you can order from at any time. I did not visit the gourmet restaurant called Rox.

A few notes…
--The HVAC system was quiet and efficient.

--The shower pressure was good.

--Housekeeping was efficient and the hotel provides bottled water in your room for no extra charge.

--Room service was also prompt.

--There are no clocks in the room (my guess: not much good with the off-and-on power) so be sure to bring your phone or your own clock if you want to set an alarm.

--The hotel provides a flashlight in the room but probably a good idea to bring your own, too, “just in case.”

--The gym was very nice and well equipped with 5 running machines and a view of a landscaped garden.

-- This hotel does not have any kind of curio shop or store on-site; so if you need your own water, extra shaving cream, etc., you might want to ask your driver to stop at a store on the way to/from wherever you are going.

The only thing I can think of for the management of this hotel is the pigeon issue on the 6th floor windows (not sure if the problem is on other floors as well). It does seem that the hotel has some window sills “pigeon proofed” with a wire mesh but that was not the case in the guest rooms. The guest room windows, and window sills, were very messy with pigeon droppings; I will spare you the details. May I suggest putting up the mesh outside of the guest rooms? It is this kind of thing, that is well within the control of local hotel management, which makes the difference between 4 and 5 stars. Overall – we had an excellent stay at the Hyatt.


IMPORTANT NON-HOTEL RELATED NOTE: Be sure to change back your Nepalese Rupee into your home/next currency BEFORE leaving Nepal. You cannot exchange NPR in most locations outside of Nepal. In order to change money on the way out of the country be sure to get, and hold on to, the receipt you get when you arrive in the country and purchase NPR.

Stayed: September 2011, travelled as a couple
2  Thank SFTraveler10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2011

My husband and I stayed there on Sept. 19, 2011. I have rated this hotel a 4 because, given the surroundings, it is (as another guest said) an oasis. The service and consideration by the staff is truly outstanding. The hotel was exactly as pictured and our room was attractive. We had the view we requested and the room was a good size. We did not have a “luxury” room - so no special lounge. Nonetheless, the food was good and a good breakfast buffet. The short order cook at breakfast was too slow (15-20 minutes for plain eggs - there were employees standing around telling the cook to hurry instead of helping). Otherwise, good service.

There are two reasons I do not give it a 5 rating. Our room could have benefitted from a good cleaning. The floor has spills and the rug and windows needed a cleaning. (Even though it said it did not accept animals, it looked like there were paw prints on the floor.) Second, the use of the gym and the pool required an additional charge. Otherwise, I would rate this hotel a 5 because the entire staff was very kind and attentive. Had we stayed more than the one night, I would have requested a different room to solve the cleanliness problem and I feel sure the Hotel would have accommodated the request. If we were ever to return to Kathmandu, I would stay there again.

Room Tip: Arrive early and check the room for cleanliness.
  • Stayed: September 2011, travelled as a couple
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2  Thank WeLov2Travel45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2011

I recently went to Nepal on a business trip, the hotel is well located with great views and is very peaceful. The hotel is well equipped and the staff are always happy to help. The hotel shop is very expensive, but they are happy to barter. Which is always fun if your in the mood.

All in all a good hotel with pleasant rooms and a good place to unwind after a long day at work!

Room Tip: Ask fir a room as high up as possible to enjoy the views.
  • Stayed: September 2011, travelled on business
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1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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