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Reviewed 8 June 2018 via mobile

I am still shocked how a Radisson can be so pathetic in guest experience. I stayed there for 2 nights while I was on a trip with my family (a large group of 25 ppl).
The hotel felt like a torture chamber where we had to call up at least 5-6 times to even get simple things like room cleaning done. The kids in our group starved while the food order took more than 2 hours to get delivered with rubbery and cold naan that they simply refused to replace.

One day we were to visit the nearby Temple and requested to pack our breakfast or extend the breakfast timing by 15 mins in case we got late. They simply refused. Repeated requests were made and repeated insults were received.

The list goes on and on...

Radisson is a reputed name and getting a service so poor is just not done. I hope they do some massive restructuring and trainings to improve the non existent hospitality. Till then, plz avoid the place. It is a hoge disappointment.

Date of stay: June 2018
Trip type: Travelled with family
1  Thank Ankita1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subrata B, General Manager at Radisson Hotel Kathmandu, responded to this reviewResponded 12 June 2018

Dear Ankita,

Warm Greetings from Radisson Hotel Kathmandu!

Thank you very much for your candid review of your recent stay at our hotel.

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do the very best for all of our guests, but unfortunately, sometimes we do fail.

Please be assured that your constructive comments will be communicated with the respective departments and we will strive to improve our services by taking your comments into consideration.

We do hope you may consider visiting us again in the future in which case, please do contact me directly and I can ensure we can provide you with a service that will meet your expectations.


Best Regards,
Subrata Banerjee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018

stayed here as a part of a trip to Everest Base Camp in April 2018. Very friendly staff, clean rooms at a reasonable rate. Fantastic breakfast buffet. Great location within walking distance to Thamel and only a short ride to the Airport. Also close to other main tourist sites.

Room tip: ask for one that looks over the front of the hotel preferably above te 4th floor
Date of stay: April 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank NeilD223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subrata B, General Manager at Radisson Hotel Kathmandu, responded to this reviewResponded 5 June 2018

Dear Neil,

Namaste and a very warm greetings from Radisson Hotel Kathmandu!

Thank you for your time taken to write us the feedback and for the 5 star rating.

Your kind words will be circulated among all the employees to boost their morale.

Thank you for highlighting our services and facilities.

It was a pleasure having you with us and we are looking forward to welcoming you back very soon.

Best Regards,
Subrata Banerjee

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Reviewed 3 June 2018 via mobile

The hotel is very good with very good location in nearby local market. Rooms are good and spacious. The hotel is located inside from main road so you have to keep it in mind while searching for the hotel. Breakfast is very good with Good buffet option of veg and Non veg food. Zym is also very good with Cardio, Swimming pool and weight training. Trainer is also available. Very well laid out rooms and amenities. You can also buy local Nepali goods from nearby shops also..

Date of stay: May 2018
Trip type: Travelled on business
Thank ChanderShekharTyagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subrata B, General Manager at Radisson Hotel Kathmandu, responded to this reviewResponded 4 June 2018

Dear ChanderShekharTyagi,

Namaste and a very warm greetings from Radisson Hotel Kathmandu!

We appreciate your time taken to write us the feedback and for the 5 star rating.

Thank you for highlighting our high class services and facilities.

It was a pleasure having you with us and we are looking forward to welcoming you back in not the distant future.

Best Regards,
Subrata Banerjee

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Reviewed 31 May 2018

Date of stay: May 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Subrata B, General Manager at Radisson Hotel Kathmandu, responded to this reviewResponded 31 May 2018

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Reviewed 31 May 2018 via mobile

The beautiful Radisson is located in the heart of the city. Though an old hotel but maintained very well. The staff is so so nice and respectful that they make you feel special from entry to exit. The doorman to reception to room delivery to house keeping, I am short of words to praise they courteous behaviour.

Food is tasty but not that great. I tried chicken club sandwich and can say I had many better ones that this before. The blue berry cheese cake was nothing more than okay.

Rooms are spacious and comfortable. Bathrooms look tired and shower is not that great.

Date of stay: May 2018
Trip type: Travelled on business
Thank samratw_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subrata B, General Manager at Radisson Hotel Kathmandu, responded to this reviewResponded 31 May 2018

Dear Samrat,

Warm Greetings from Radisson Hotel Kathmandu!

We appreciate your time taken to write us the feedback.

Please rest assured that your constructive comments are conveyed to the respective departments and taken on board for rectification.

Thank you for highlighting our best staffs.

It was a pleasure having you with us and we are looking forward to welcoming you back very soon.

Best Regards,
Subrata Banerjee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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