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All reviews premier lounge dee lounge square restaurant bts station central embassy business hotel executive floor fitness center excellent location convenient location easy access hotel is located central world train shopping khun siam
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Reviewed 10 September 2011

I like to visit Bangkok often and to try out new hotels, especially when they have great deals. This time however, I figured life is short so I'm going to splurge a bit and book the Novotel Ploenchit's Premier Executive floor room. I'm so glad I did! The service from the time I stepped out of the cab and into the lobby for check-in was nothing, but excellent all the way. Everyone was so friendly and welcoming. As soon as I reached the lobby check-in desk I was quickly whisked up to the Executive Premier floor for a private VIP check-in experience. Everything was taken care of while I sat in the Exec floor lounge, and before I knew it, I was in my room just steps away. I chose the executive premier rooms for the free wi-fi in the room and around the hotel, the complimentary breakfast and cocktails and snacks in the executive lounge. What's great is that you can use more than one device and not get charged separately for each, like at some other hotels I've stayed at. The staff at the executive lounge are so warm, friendly, and courteous. Once you get to know their names, it's like you've been friends for ever.

The hotel is still very new, very modern yet very comfortable. This is not a large and spacious hotel so everything is very compact. The rooms are a bit smaller than I expected for an executive floor room, but extremely well equipped and very comfortable! The only complaint I would have is that the air-conditioner was a bit noisy with rattling sounds all night which kept me awake. However, the following nights I just had to turn it off, and the room was wonderfully peaceful and yet still cool all night long. Had a great sleep.

As for location, it doesn't get much better with the Ploenchit BTS station right out front. You can pretty much get anywhere without having to worry about taxis and traffic jams. What's more, one or two stops away and you're at the major shopping malls or excellent restaurants in the city.

The hotel's restaurant has an excellent buffet spread, although I didn't get to try it since I can't eat that much. However, the selection is simply amazing....even more amazing is the decor...first class all the way. I ordered ala carte, and it was also excellent.....service equally excellent too.

As for the facilities, I never got to use the pool as it rained all the time I was here. However, it's pretty small with only a few poolside chairs and a couple of tables....still, it's good enough for a quick dip on a hot day, or getting in a few laps. I did get to make use of the gym regularly though. It's relatively small, but well equipped with brand new equipment and pretty much everything you need for a decent work out. However, there is no regular stationary bike which I usually use. They do have the seated stationary bikes with backrests though.

Overall, this is an excellent hotel in so many respects, but perhaps caters more for the business person or for a quick get away in the city. This is definitely not a spaciously spread out resort style hotel, so families may find it a bit cramped and a bit too modern and businesslike to be spending much time in the hotel itself. For me, I stayed here for a quick 6 night get away, and just wanted to try another one of the Accor hotels which I am a member of. So far, the service at all their hotels have been excellent, and I will always keep coming back because of the quality of the hotels and the genuine warmth and friendliness of the people.

As a side note, I really cannot understand how any reviewer can say anything negative about the service at the hotels here. I have never ever had any bad experiences with anybody at any hotel. The Thai people are so incredibly nice that I can only conclude that any complaints and dissatisfaction with service could only be attributed from a miscommunication, since English is typically not their first language. So to all visitors to Thailand, please realize this and be more patient and understanding. You may be cranky and after your long and tiring flight/journey, but know that taking out your frustration on the check-in staff due to a little miscommunication will definitely not make your experience any less stressful for everyone. Relax and enjoy!

Room tip: If $$$ is not too much of an issue, take the Premier Executive package.
Date of stay: September 2011
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank TravellingBanana628
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NBPSH, General Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this reviewResponded 15 October 2014

"Dear Guest,

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Novotel Bangkok Ploenchit and look forward to welcoming you back again soon.

Warm regards from Bangkok,

Rod Munro
General Manager"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2011

Loved every moment of our stay. The room was not large but very comfortable and nicely appointed. Interet access straight forward and fast. The exec lounge was outstanding and very worthwhile as an up-grade, unlike some other Accor hotels.
Staff were consistantly helpful and friendly - nothing was too much trouble and everyone was willing to go the extra mile. Good suggestions about where to go for first timers in Bangkok.
Location terrific - just across the road from the train which goes everywhere or connects to everywhere. Cheap and efficient and quicker than a taxi. Staying again next year.

Room tip: well appointed, clean and light - good temperature control
Date of stay: April 2011
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank 77Kathyj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NBFP, Guest Relations Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this reviewResponded 29 September 2011

Dear Ms./Mr. 77Kathyj,

First of all, let us express our high appreciation for having chosen Novotel Bangkok Fenix Ploenchit during your recent visit to Bangkok and, second of all, for providing us with such a positive feedback. “Well located, well appointed, well connected” has always been one of our prides and promises in supporting all kinds of travelers. We are so delighted that the message had successfully delivered to our guests through the outstanding comforts and services we offer.

We look forward to providing you with another absolutely brilliant stay at our Hotel next year.

Best regards,
Novotel Bangkok Fenix Ploenchit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2011

The novotel ploenchit is a businesshotel with a modern cold atmosphere.

pro's
- good location, near BTS and major shoppingmalls
- With BTS as starting point you can reach pretty much within a reasonable timeframe
- The rooms are new
- bed is good
- airco quiet
- shower fine
- breakfast good
- if price is reasonable upgrade to room with lounge access

Cons
- no holiday atmosphere
- not much restaurant options within walking distance
- Swimmingpool area not really nice
marriot resort and spa, has in my view the nicest atmosphere and pool, the royal orchid shearton has anice pool area as well.
- the staff is artificial friendly

TIP: the taxis in bangkok are still relatively cheap. But the traffic jams are getting worse.
If you want to visit certain areas more frequently stay near that area. A cheapt taxi is great, but not if it takes you 1 hour or more for a small distance. its no exception.
Or use bts/boats on the river

Date of stay: July 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank michael2691
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NBFP, Guest Relations Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this reviewResponded 1 September 2011

Dear Ms./Mr. michael2691,

Thank you for having chosen to stay at Novotel Bangkok Fenix Ploenchit. It is a great pleasure for our Hotel to hear a feedback from you. We value every comment and please be ensured that our Hotel strives on maintaining and continuously improving our standards and service.

For your future visit, please rest assured that our staff is more than delighted to help you on the choices of restaurants around the Hotel’s area.

We look forward to welcoming you back at our Hotel soon.

Best regards,
Novotel Bangkok Fenix Ploenchit

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Reviewed 26 August 2011

We booked the executive room for 4 nights in this hotel, and it's great stay and I will return to this hotel for sure next time.

Hotel:
Location is great, just opposite the Ploenchit station, and just 2 stations from the main shopping area. 10 mins taxi from Central World. I took around 40 mins travel back to airport. Easy, convenient and fast (no traffic jam).

Room:
We were arranged with twin bed, however, we found out they provided us with an baby bed, so we decided that our 4 year old girl can sleep on the day bed, and our 17 months old daughter can sleep on the baby bed, so we asked for a change of room with double bed. They were very helpful and within 10 mins, we were in another room exactly what we wanted.
Room are stylish and new. however, we would prefer to have a shower area with a door, as the water won't spilt when we took our shower. the corner of the desk in the room could have a rounded corner rather than a sharp one (non-child friendly). One more, air-conditioner is very noisy at night time, quite noticeable.

Service:
Services are good, however, the housekeeping service is a bit of inconsistent. The first day, they cleaned our room not until we came back at 4pm. We went out at around 9am that morning. We asked for 4 bath towels, however, after they finished tidying up the room, they only left 2 towels (all 4 nights!). So, every single night, we have to ask for extra 2 towels before shower, but were given to us within 10 mins. In general, the executive floor staff are all very nice and helpful with excellent English.

Swimming pool is a bit small, and cool in afternoon (hotel building blocked the sunshine).
I would recommend to stay in Executive floor as it included breakfast, happy hour cocktail drinks and snack and free internet.

Date of stay: August 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nauticalmile
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NBFP, Guest Relations Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this reviewResponded 1 September 2011

Dear Ms./Mr. Nauticalmile,

First of all, we would like to say thank you very much for having given us a chance to accommodate you during your last visit to Bangkok and, secondly, for such a positive feedback from our valued customer.

In addition to being in one of the best locations in Bangkok, we also strive to always provide the best service quality to our guests. Your kind compliments were delightfully shared with our team at Premier Lounge (Executive Floor).

However, we would like to apologize for any inconvenience you had experienced during your stay with us. We appreciate every comment and please be ensured that they were well taken care of for further improvement.

We look forward to welcoming you back to Novotel Bangkok Fenix Ploenchit soon.

Best regards,
Novotel Bangkok Fenix Ploenchit

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Reviewed 26 August 2011

New hotel built 6 month ago : really looking fine inside, but staff at concierge for taxi are not professional enough and we" had lots of problems with the taxi they called for us ! (no meter) it was better to catch a taxi ourselves !
Breakfast : Too cold and can't change temperature : not fine !!
Rooms : very clean ! and brand new !
Internet : only if you pay, except at reception where you have 2 MAC always busy free for 20mn
Swimming poolo : small, cold and no service there (not a good point)
Service : Worst, on last day, when moving to another hotelvery close (100M trip), they never helped us with a car service to transport our 6 luggage, they just only ask for Bath 500 to have it done with a limousine !! so i did it myself with a Street taxi (5 mn) for 40 bath !

Got it through Latestays at 2100 B /day ! i won't be back there unless price attractive

Room tip: Rooms very satisfiying
Date of stay: August 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank izarra64_fr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NBFP, Guest Relations Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this reviewResponded 1 September 2011

Dear Ms./Mr. izarra64_fr,

On behalf of the management and the team here at Novotel Bangkok Fenix Ploenchit, we thank you, first of all, for having chosen to stay with us during your visit to Thailand and secondly for providing us with constructive feedback. Regarding to the inconvenience you had experienced during your stay, we deeply apologize and would like to ensure you that all comments were seriously taken for improvement.

Please also be informed that even though our swimming pool rules and regulations signage states that there is no lifeguard on duty, our InBalance Fitness staff is delighted to service you during the operating hours from 6.00 am to 8.00 pm everyday.

Thank you once again and we hope to welcome you back again to our hotel.

Best regards,
Novotel Bangkok Fenix Ploenchit

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