Like the person from the previous review, I booked for an executive room and was given a tiny room that did not match the photos on the site. It was also infested with flies.
I complained to the staff - who kept trying to tell me that I was in the right room and kept telling me that both myself and the website were wrong.
Eventually, after maybe two hours of arguing (the reception were also simultaneously dealing with a similar complaint from an Arab lady) they eventually moved me to the executive room - a badly decorated windowless room in a separate building about 50 metres away.
Apart from the broken air conditioning unit which sounded like a motorbike, yet provided very little in the way of actual air conditioning, the bathroom had no toilet paper and after a call to reception in the other building, I was told that I would have to come and collect it myself.
Like the previous reviewer, the shower was not only cold, but was placed at shoulder height, meaning that I had to stoop to get clean.
Due to the noisy air conditioning, I eventually managed to drift off to sleep at around 5am - about five hours after getting into bed. At 8:30am I was awoken by a knock on the door, followed by the male house keepers brazenly walking in and telling me that he needed to clean the room. After telling him that I was sleeping, he left, but proceeded to knock on my door every 30 minutes or so to ask when he could clean. Apparently I was disrupting his schedule.
I had originally been told that I could check out at 2pm - which I did, only to be kept waiting for nearly an hour whilst the staff dealt with other people who had arrived after me. I was then duly informed that I would have to pay a 1450 baht late check-out penalty as it was now nearly 3pm.
When I queried this, and mentioned my other issues, the manager told me that I had no right to complain as they had already upgraded me to an executive room (ie, the room that I had actually paid for in the first place). After I noticed that I was surrounded by three of his lackeys, the swearing manager then threatened me and I was forced to pay the late checkout fee before they let me leave.
DO NOT STAY AT THIS HOTEL! There are many others on the same road, and all the ones I've stayed in offer excellent service and friendly staff. YOU HAVE ALL BEEN WARNED!
- Official Description (provided by the hotel):
- SKYY HOTEL is a City Boutique Art hotel. The Interior follows the feel of the sky through the day. Rooms on each floor features a different theme, which is accented in the hand painted headboard and art piece, flooring and bathroom mosaic. All rooms and public are handicapped accessible. As a city hotel, SKYY is designed to be environmentally friendly in all its systems, electrical, air-conditioning, lifts, water and plumbing. We are IT friendly and offer, ADSL, free wi-fi, Blu Ray DVD player, IPOD/IPAD/IPHONE docks and Business Center. Additionally, for all our guest from different parts of the world, we have 40 channel satellite TV, offering entertainment in many foreign languages. Services available on site are Beauty salon, Foot and Body Spa (opening June, 2012), 7/11 convenience store (opening Sept. 2012), GSBank Xpress Money transfer & exchange, and a Tour and Limousine Desk. ... more less
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