I have been staying at this property since about 15 years; quite regular in the first few years and now, due to different business destinations, max. 3- 4 times per year. There is no other hotel (that I know of) that is offering such consistently high standards over so many years. Although under renovation now (the 2nd time since I first stayed there), the noise and disturbance is non existent (at least not during my 2 recent stays). Staff all over, especially on the Grand Club (but really throughout the whole property), is OUTSTANDING. And the Grand Club itself: best best best executive floor world wide (staff, service, food & drink).

Any wish? No need to even ask; "they see it in your eyes" and help you before you have even expressed yourself. Also, where else do you get upgraded (paying the lowest possible internet rate) so many times like I have been... They really care about their customers!!! I lost all Goldpassprt privileges years ago "only" Gold now); but they seem to remember that I am still loyal, no matter if I stay with Hyatt hotels (and the Erawan in particular) 20 times per year, 10 times or 3 times only. They seem to always appreciate my loyalty. Early check in, late check out? Never denied. Try this at other properties...

I have seen many staff members come and go over the years, but all are always of the same high standards. And those, that I have known since 10 or more years, and even if I turn up after a 1 or 2 year absence, would always remember me by name and greet me where ever they see me.

The rooms may be older (before the current renovation) but still very good and comfortable. I am very much looking forward to my first stay after the renovation!

Thank you to all the team for such outstanding service!

The entrance is magnificent.
Some problems at the reception for the check in, 15 min to have the key.
The room for sure is not at the same level of the other Grand Hyatt. Everything is old and ruined, from the furniture to the telephone. You have to "fight" to let the key open the door ( not only me, also mu friends).
Internet connection in the room is not free...unbelivable for a 5 stars.
They told me that they have already start to renew all the rooms.
Maybe once finished the works it could be at the same level of the other G.H.

Zis hotel eez a veeeeeeeeery luxuriously posh hotel. Zit's de best zat I've ever stayed. Ze breakfast spread eez certainly fit for a king weef chocolate fondue. Ze hotel haz a clever use of floor-to-ceiling mirror zat enlarges ze hotel room. Zey haf excellent service such zat when anyone eez missing, zere will be someone holding a whiteboard weef two bells attached to ze side of the whiteboard and ze name of ze missing person clearly written on zit.