Location is good and I have stayed here for many nights in the past. Know all the staff pretty well. The hotel rooms are big but may need renovation in certain areas. Restaurants offering are limited but food are decent. Rates are affordable as well.
Dear L7744Clsherrys
Thank you for taking the time to share your experiences from your recent stay at Furama Silom Bangkok Hotel
It is very disappointing to hear the facility was not up to standard during your stay. We strive to deliver flawless and memorable experiences for all guests visiting at Furama and we apologize for falling short in this case.
Your feedback is very valuable to us and is being reviewed by senior leaders to address improvement areas and to ensure this does not repeat.
Please accept our sincere apologies for these lapses in service, I do hope we have the opportunity to serve you again and win back your trust.
Sincerely,
Nattapol S.
Assistant Front Office Manager
I would not recommend this hotel.
The rooms are supposed not to be cleaned because off a campaign of the Green ????
And they have too empty decorations and lights.
The breakfast is not at the level expected.
Since most of the time you have to ask to the staff for sweetener, bread, cheese, and they are not so cooperative, in particular if compared to the previously visited areas in Thailand, where all members are smiling and really friendly and let you feel at home
Dear 785paolam
We really appreciate you taking your time to write us your feedback on your recent stay at Furama Silom Bangkok.
We would like to apologize for the disappointments which have occurred. We are deeply sad that we tremendously failed to exceed your expectations. At Furama Silom Bangkok, our guests are the first priority. Your kind evaluation will help to improve the standard of service which we strive to achieve for our valued guests. Please note that your comments are taken seriously, also have been put in place to prevent similar issues occurring in the future.
Please accept our sincerest apologies for the disappointment caused. We hope you will give us another chance to demonstrate the service and quality you have come to expect from Furama Silom Bangkok on a return visit.
Respectfully,
Nattapol S.
Assistant Front Office Manager
The hotel is in a good location and the rooms in the upper room categories are in reasonably good condition, but otherwise time has passed this hotel by. The rooftop swimming pool area is in poor condition and the lobby area smells of sewage. It's hard to recommend this hotel, even considering its affordable price.
Dear Kaver,
Thank you very much for staying at Furama Silom hotel and for taking the time to share the experience of your stay with us.
It is with regret to learn of your unsatisfactory experience on your recent visit and we sincerely apologize for the disappointment caused by our facilities and services. Please accept our sincere apologies for the inconvenience this may have caused. While we strive to provide impeccable service and facilities for all our guests, your feedback is valuable for our continuous improvement.
Please rest assured that we take your comments very seriously and will investigate the shortfalls described to prevent similar issues from occurring in the future and maintain our high standards as a Furama Silom Bangkok Hotel.
I hope that you will give us an opportunity to reassure you of our commitment to serve you properly and to make amendments during your future visit. Should you need any further assistance, please do not hesitate to contact us at a-fomgr.silom@furama.com
Yours sincerely,
Parkpoom D.
Rooms Division Manager
Stayed here in February 2017 and gave the hotel a 4 star review this time it’s unfortunately a 2 star rating.
We had room 1110 for two nights and although it was spacious it was not clean. The cleaner made the bed but didn’t clean the room and the towels were not changed. The filthy shower curtain fell down and the toilet leaked.
Generally the place is looking a little tired and could benefit from a deep clean and decorating.
Dear Darrell,
We really appreciate you taking your time to write us your feedback on your recent stay at Furama Silom Bangkok Hotel.
We would like to apologize for the disappointments which have occurred. We are deeply sad that we tremendously failed to exceed your expectations. At Furama Silom Hotel, our guests are the first priority. Your kind evaluation will help to improve the standard of service which we strive to achieve for our valued guests. Please note that your comments are taken seriously, also have been put in place to prevent similar issues occurring in the future.
Please accept our sincerest apologies for the disappointment caused. We hope you will give us another chance to demonstrate the service and quality you have come to expect from Furama Silom Bangkok Hotel on a return visit.
Respectfully,
Parkpoom D.
Rooms Division Manager
There are many old hotels that renovated and changed the hotel to retro and boutique hotel. This hotel not even can called the hotel because the hostel or service apartments at local provinces are better than this.
Lack of care and using fake pictures to promote. It only for homeless people to stay, not even value for THB 500
Dear Sornara,
Thank you for taking the time to share your experiences from your recent stay at Furama Silom Bangkok Hotel
It is very disappointing to hear the service was not up to standard during your stay. We strive to deliver flawless and memorable experiences for all guests visiting at Furama and we apologize for falling short in this case.
Your feedback is very valuable to us and is being reviewed by senior leaders to address improvement areas and to ensure this does not repeat.
Please accept our sincere apologies for these lapses in service, I do hope we have the opportunity to serve you again and win back your trust.
Sincerely
Parkpoom D.
Rooms Division Manager
