I first stayed here in 2004 but since then it’s hardly changed, and what changes I’ve noted are for the worse.
If you scroll down you’ll note that the customer service comes in for a lot of criticism and deservedly so, if you don’t know them personally you may struggle to be comprehended, get things done or just even feel welcomed; you might be perceived as an interruption rather than an esteemed guest.
The only plaudits for hotel and sauna (I’m reviewing them together) is for the housekeeping ladies in the hotel who keep the rooms clean and for the pool (not gym staff, they are hopeless and make no effort to engage the customers) staff who, despite not speaking English, do make effort to be friendly.
The rooms themselves are overpriced, and even with the ’free’ breakfast you are not getting value for money - the breakfast is a solitary smallish omelette and a bit of fruit- you’ll have to pay for coffee!
Annoyingly, for both sauna pass (included with hotel) and breakfast coupon one needs to ASK reception on a daily basis to obtain it: hasn’t anyone figured out that it’s more sensible to give a bunch of coupons for the duration of stay? Even from a business point of view it doesn’t make sense...
If you are going to shell out for the more expensive rooms at least you’ll be spared the irritation of being disturbed by after midnight prowlers using the communal toilet/shower. Ask for a room away from there if you want to get a good nights sleep.
The sauna used to be good but it badly needs investment - the gym equipment are more like museum pieces and some don’t work properly (juddering and shuddering treadmill, for example) For goodness sake, upgrade the gym, it’s an embarrassment.
Likewise change (or clean) the plastic chairs surrounding the pool - they are engrimed with sweat and dirt) and give the restaurant staff a serious lesson in customer service, with the exception of the downstairs manager (who is excellent) the rest are shuffling zombies, as are the surly staff that man the reception desk at the entrance to the sauna. Quite unwelcoming.
The on site massage is also overpriced- if you go to the soi near the Malaysian hotel you can get a much cheaper one - may thai is my favourite.
So, I’m not going back; You can give a business that takes you for granted a couple of chances to improve but when you see that a customer centric culture is never going to develop continued patronage is just financial masochism. Sad because I once liked this place.
- Also Known As:
- Babylon Bangkok Hotel Bangkok