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7 - 12 of 684 reviews
Reviewed 30 May 2020 via mobile

I had a fantastic stay at the Holiday Inn Express Sathorn. The hotel is ideally located near the Chong Nonsi BTS skytrain location as well as many local eateries. The room was clean and had a cozy beds as well as both soft and firm pillows (take your pick). Really appreciated the measures taken by the hotel during the COVID-19 outbreak such as providing hand sanitizers throughout the hotel as well as using UV lamps and ozone to disinfect the guest room floors. A big shout out to the receptionist staff who were really helpful and did every way they could to make my stay an excellent one. A big plus is the complimentary breakfast which was filling and did a good job in kickstarting my day.

Date of stay: May 2020
Trip type: Travelled solo
2  Thank Karn L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DanupolS4, Guest Service Leader at Holiday Inn Express Bangkok Sathorn, an IHG hotel, responded to this reviewResponded 1 June 2020

Dear Karn L,

It was our pleasure to have you and your husband with us Holiday Inn Express Bangkok Sathorn. Thank you for taking the time to write an extensive review and highly rating us on “Sleep experience”, “Cleanliness” and “Service”.

Great location and Great Service are really the key attributes of our Holiday Inn Express brand and just fantastic how many guests are recognizing us for this.

We look forward to have you with us soon and will be more than happy to be of assistance to you for your future booking. Stay Smart with us!

Best regards,
Danupol SONGSIRI
Guest Service Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2020 via mobile

We stayed 4 nights at this hotel. Everything was absolutely perfect. The room was super comfy, everything was clean, breakfast was very good and had multiple options. The only thing that surprised me was that, given it is a Holiday Inn, staff spoke very little English. But they did their best so we could understand each other and were always attentive to all our needs.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank gmareque3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DanupolS4, Guest Service Leader at Holiday Inn Express Bangkok Sathorn, an IHG hotel, responded to this reviewResponded 15 March 2020

Dear Gmareque3,

Thank you for sharing your valuable feedback following your recent stay with us.

We are glad to learn that you are satisfied with our location, value for money and most of all, our service. Your positive comments regarding the service of the team will surely go a long way in keeping the team motivated to strive to exceed our guests' expectations. We do take note of your comment on our staff's English for our future improvement.

We thank you for choosing to stay with Holiday Inn Express Bangkok Sathorn and look forward to welcoming you again.

Sincerely,
Danupol SONGSIRI
Guest Service Leader

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Reviewed 17 February 2020

Stayed here for a few days on business. Good location, clean comfortable rooms (if a little small, but fine for a few days), nice beds, plenty of hot water and good internet. Friendly staff. Breakfast ok but nothing special. Overall a great stay.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank pirranD
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 January 2020 via mobile

Everything is great during our stays. Good room, good breakfast, good housekeeping and very good service,  staff are friendly and helpful, and always with a true smile.
Special thanks to Ms Jerica from Front desk.
My wife and I stayed in this hotel for 5 nights  .Arrived at 11.30,pm, Jerica notice that we are on free and easy trip without any travel plan, she  volunteerly asked us to meet her every night after 10pm to help us with the traveling plan for next day because she is on night shift this week. This is really a great help and make our Bangkok trip very  wonderful and memorable. Thank you so much Jerica.
Also a big thanks to Pond, very warm & professional F&B services provided during the breakfast time and provided us many useful and interesting ideas for visiting.
Future visit to Bangkok, of course, we will choose Holiday Inn Express Bangkok Sathorn again!

Date of stay: January 2020
Trip type: Travelled as a couple
1  Thank Travel203464
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 January 2020

Stayed for 1 night, the room was very clean but small, the double Bed very small, as I was alone it was ok. Breakfast was not very good at all, they tend to cater to ASIAN's. The fried eggs and sausages were cold. The front desk staff very friendly. As my stay was only 1 night I managed would tend to look for a larger hotel if I was staying with my wife and longer than 1 day.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank Stewartanderson
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IHGService, General Manager at Holiday Inn Express Bangkok Sathorn, an IHG hotel, responded to this reviewResponded 22 January 2020


Hello Stewartanderson,

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience.

I would like to start by apologizing to you for the inconvenience you encountered after your stay. We appreciate that you brought this to our attention. We take feedback seriously, thus, we have shared with General Manager and our housekeeping staff about the concerns you raised, particularly the bed sizes were not consistent at other properties and the options provided at the breakfast bar was limited. It is our commitment to provide transparent, efficient and friction less experiences for guests and making the necessary changes would help us provide a better experience in the future.

This will go a long way in helping us keep up with our guests, like you, who look for brilliant basics and seamless experiences who need a simple, engaging place to rest, recharge and get a little work done. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

Hector P
Case Manager
IHGService

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