We've booked the package "taste of Thailand", comprising:
2 Nights in a Grand Deluxe Room (upgrade based on availability)
Daily Buffet Breakfast
Roundtrip airport transfer
One bottle of house wine upon arrival
Culinary Thai Set Dinner for two persons at Ping Nakara restaurant
We were very happy with the room as well as the service in general. Not only the hotel staff was courteous and friendly at all times, also the tour-operator manager, who kindly assisted us organising a private taxi with a competent guide to for a complete day to visit Chiang Mai's wood carving industry .
We also compared prices and were positively surprised that the price, offered by Ping Nakara's tour-operator manager was much more competitve compared with travel agencies outside of the hotel. In fact the external travel agent requested the double price (3200 THB instead of 1600 THB) than he did.
I therefore believe that the experience of tripadvisor-user "Naty1" really was a case of misunderstanding - also stated by the hotel's management.More