The location of Hug Hostel is probably its highlight. Most tours pickup from this location. However, since there is also Hug B&B at the other side of the moat/gate, taxis and drivers are still confused and you have to explain which Hug you are in, so its greatest asset is somewhat diminished from the start.
The rest of Hug Hostel is fairly average, and I have found cheaper priced hostels that are way better. For one thing, they really need to improve their cleanliness. If they can please do something with the mosquitoes. At least have those bug zappers available to guests if staff cannot handle. There are dust everywhere and I think taking the shoes off would make your feet worse off. Even the beddings are dusty despite them being changed for each guest. No effort done in the lockers, very dirty. The common showers have no proper drainage, me wearing rubber slippers made it slightly better as long as I do not run the showers for more than 5 minutes. Toilets and basins I think is clean at minimum. Common living rooms could use airing, and the furniture changed.
The rest of my issues with hostel is personal and may not be true to all other guests. I was given a bed that someone wrongly occupied. I was asked by the staff to wait for that someone, and me tell him that he got the wrong bed and he should go to the staff. This is not my obligation and I told her so, I cannot waste my vacation time and bring inconvenience to another guest with their mistake. This is basic service, even for a hostel. I returned maybe 3 hours after I explored the city and had something to eat. The guest also came in at the same time and saw the staff explained the mistake... 5 minutes after, and the guest was moved to another bed, staff gave the key and bed to me. So, no they did not change the beddings and clean the area for my occupancy. I guess I have to pay extra for such luxury, also probably I should change my skin colour and ethnicity to be given common courtesy.
This hostel caters a lot of guests, which can get rowdy and crowded. Some prefers this "vibrant" environment, but me personally I prefer a cleaner, quieter and more secure place to rest. Again, this is personal preference and I didn't include this in my rating. However, the daily rate is more expensive than other surrounding hostels that offer the same environment, and even those that I prefer (which I guess is close to budget hotel environment more than hostel), hence my rating.
- Official Description (provided by the hotel):
- Our hostel is four-story building with 12 rooms including dorm rooms (mixed and female dorm for 12, 10, 8, 6, and 4 people) and double bed rooms (private). Our dorm rooms are furnished with bunk beds and comfy mattresses with linens. Each bed comes with a private reading light, power socket and huge locker. Shared bathrooms with hot shower, common ares and free Wi-Fi are provided for all guests. ... more less
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