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“Fabulous service and lovely rooms in the Old Quarter”

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Hanoi Elegance Ruby
Ranked #18 of 586 Hotels in Hanoi
Certificate of Excellence
Singapore, Singapore
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fabulous service and lovely rooms in the Old Quarter”
Reviewed 9 April 2012

My husband and I spent 3 nights at the Hanoi Elegance Ruby in February. We found the hotel to be a delightful retreat from the hussle and bussle of the exciting city of Hanoi. Our room was lovely and surprisingly quiet! The made to order morning breakfast was delicious. The staff was so willing and eager to help. We found everything about this hotel to be great. The location was wonderful and fun - easy access around the entire city.

  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Margaret S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (515)
Date | Rating
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  • Danish first
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  • English first
  • Finnish first
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2012

All good things to say about this hotel. Excellent service, great location, quiet rooms and free wifi wit laptop in rooms. Can't rate this hotel enough. Would stay here next time in hanoi

  • Stayed April 2012
    • Value
    • Location
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Helpful?
Thank Napazzaps10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 April 2012

We stayed for 3 days at Elegance Ruby in Hanoi based on all previous ratings at Tripadvisor. The stay was great and we felt happy about the choice we have made in a busy old town in Hanoi. Elegance Ruby is a small hotel in a narrow side street in the old town which is rather quiet in the hectical atmosphere in downtown Hanoi. We booked a deluxe room and got one on the 7th floor (8 floors in total) with a balcony, which was a very good room. Since we travelled with our 14 months old son the staff arranged a baby bed and they had a baby chair in their little restaurant. The staff was very nice and helpful at any time. The room and bathroom was clean and the breakfast had a good standard. Actually for my expectations a very good standard besides the fruit juices which were very sweet and no freshly made juices which was the only tiny minus of the breakfast, otherwise just great. A place I can highly recommand.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank Gabriele H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singapore
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 April 2012

The Ruby is a small Hanoi hotel hidden down an alley in Old Town. We generally stay at the larger chains like Shangri-La, Marriott, etc. so I wasn't sure what to think as we worked our way down an open air market alley, dodging motor bikes. But what appeared to be a questionable call turned into the most amazing service experience we have ever had on any trip, at any hotel/restuarant/airplane/train/etc.

The hotel had sent a car to meet us at the airport. Waiting for us with towels and waters. Got us directly to the hotel and staff were waiting to shuffle us and bags to the hotel. Reception drinks as they quickly checked us in and brought us to a clean, nice, open room family room. I do recommend the family rooms ... affordable and the extra space is a real treat.

As other reviewers stated, the service was the best anywhere. Here are just a few examples:

1. Restuarant recommendations were great and tailored to our specific inputs.
2. Everytime we return it was like being long lost family.
3. We were planning an day trip to Ha Long Bay, but based on their advice we converted it to an overnight. Even though it cost them a nights occupancy. They arranged everything and it was amazing.
4. We did an overnight to Sapa on the train. When leaving for the train at night they asked if we knew how to do the train. When we said no, they sent one of their staff with us to get our tickets and literally put us on the train. All they asked was for us to cover the staff person's taxi back to the hotel (roughly $2).
5. When we got back from Sapa we had one more night at the hotel. Our arrival was at around 6am. The room wasn't ready, but they got us another room immediately so we could shower, then managed our bags as we went out for more sight seeing.

And the list goes on ...

Thank you Elegance ruby staff ... you are without a doubt the best team I have ever scene!

Room Tip: Get the family rooms if available. The extra space is really helpful!
See more room tips
  • Stayed April 2012, travelled with family
    • Value
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Helpful?
1 Thank jjkq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 April 2012

We stayed at the Elegance Ruby in February. The hotel was perfect in every way- elegance, service, location. The staff could not be kinder, more attentive or more accommodating. Walking into our rooms we just said "ahhh" - stylish, modern, immaculate, great bathroom. Made to order breakfast every morning. It spoiled us for the rest of our two week trip.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karynfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Elegance Ruby

Property: Hanoi Elegance Ruby
Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#8 Spa Hotel in Hanoi
#48 Best Value Hotel in Hanoi
Price range (per night): $47 - $106
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 15
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

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