We were very impressed by Koto Hotel. The staff were very nice and happily accommodated any of our requests. Watch out for the evening guy - he might bowl you over with his enthusiasm, but he did give us a great recommendation for dinner. The girl who works on reception during the day is absolutely lovely and very very kind.
Koto is located a short walk from the lake and the centre of town, near the night market and shopping/sightseeing areas, which is ideal in Hanoi.
One minor note is that I would possibly recommend shopping around for tour/bus deals rather than booking with Koto as I think they don't have the cheapest prices going around. Certainly a very minor issue though.
We were very happy with Koto Hotel and think it is excellent value.More
- Free Wifi