After choosing Hanoi for our annual family holiday the hunt for the hotel began and going through the reviews we booked this hotel and right from the start we knew we had made the right choice . Even before we started there was like some 30-40 mails i would have sent them with different queries cos we were a family of 10 with lil ones so had to make sure everything was perfect. Alice & My would patiently reply to each and every one of our emails . Right from picking us up at the airport to making sure we got the best rooms to planning our day tours , sightseeing and guiding us to the local markets they just made sure that nothing was lacking . one day when my dad-in-law had to buy medicine Alice even walked till the Pharmacy to translate to get the medicine .
The breakfast is just right you choose from a preset menu and its more than sufficient .
the housekeeping staff do there job perfectly to make sure the rooms are always super clean with clean linen & towels .
We are so glad that everything went smoothly and we had one of our best holidays and a big part of it is only cos of the Staff in the hotel who took care of us really well.More
- Free Wifi
- Free Parking