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All reviews meracus hotel old quarter hoan kiem lake rose petals family room junior suite wonderful hotel buffet breakfast hotel staff street tours
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Reviewed 13 January 2013

From the time we arrived at Meracus, after being picked up at the airport by the pre-arranged driver, we really felt like VIP's! Bags carried for us and a lovely cup of ginger tea at reception. Our room, a Superior, was small but adequate, clean and with lovely touches like rose petals and a complimentary fruit platter. The bathroom was good too, with the most adavanced multi-nozzle shower I have ever seen.
Breakfast was a good balance of western and vietnamese dishes. I can have cereal any day at home, so enjoyed the pho and various dumplings on offer. On the last day, an omelette, very tasty.
The staff was always welcoming and helpful, and made us feel special every time. They organised our fabulous Halong Bay cruise, including an upgrade, which they did not tell us about and it was a lovely surprise.
The location, fabulous, Hang Dau could be renamed "Shoe Street"!
Only 1 little thing, is that guests in the stairwell that our window opened to, were sometimes inconsiderately noisy, but that is hardly the fault of the Hotel.

Date of stay: January 2013
  • Trip type: Travelled as a couple
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Thank Maddy1953
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 January 2013 via mobile

Hotel Meracus was considerably great and amazing. We stayed at Deluxe room, the room was surprisingly well-equipped, room with an open window where we could have an amazing city view from our room. Staffs spoke fluently English and methodically organzing a great trip to Halong Bay on A Class Opera Cruise. The location was dedinitely excellent in Hanoi center, we approximately spent 5 minutes for almost great attractions nearby. Great hotel and simply amazing!

Date of stay: January 2013
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1  Thank JBUUTER F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 January 2013

We cannot rate the Meracus Hotel highly enough.. It was all perfect- friendly, efficient,warm staff. Rooms very clean, comfortable and well appointed. Food - great variety and delicious. The location of the hotel in Hanoi excellent, close to places of interest, eateries and shopping. Our stay at this hotel made our holiday experience a wonderful memory

Date of stay: December 2012
  • Trip type: Travelled with friends
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Thank Lyn G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 January 2013

We were very excited to stay at the Meracus after reading all the rave reviews on Tripadvisor. It was my partner's birthday and the staff decorated our room with balloons, rose petals and a cake! It was a lovely surprise. Staff were all very kind and helpful and spoke good English.

We loved the view from our balcony. It was generally quite noisy but that was to be expected given the hotel is located in the heart of the Old Quarter and very near to Hoan Kiem lake.

We appreciated the laptop and free wi-fi but the internet connection was quite slow. Bathroom was clean and shower was great. Breakfast was really good with great variety. Congee and pho were excellent.

Meracus Hotel is great value for money.

Room tip: Ask for a room with a balcony.
Date of stay: December 2012
  • Trip type: Travelled as a couple
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1  Thank iluvbluey
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HungMeracus, General Manager at Hanoi Media Hotel & Spa, responded to this reviewResponded 15 January 2013

Dear our valued guest,

It is truly amazing to read your feedback on this website, and we appreciate every single word you have written about us, both compliment and criticisim.

We are so thankful to you for spending time researching on Meracus Hotel, and we suppose that you have had a good choice for your visit in Hanoi. Not only trying our best to assist you during the stay, but have we cheerfully succeeded in bringing you a astonishment on your partner’s birthday also, as a little special touch to make your stay more memorable and meaningful.

Thoroughly, besides all the good characteristics, we comprehend that there are still certain disadvantages which need to be solved as soon as possible in order to achieve guests’ complete satisfaction. It’s important for our establishment when you share with us the truth!

All in all, we cannot say enough to thank you for your great support to Meracus Hotel, and from the bottom of our hearts, we bid you a warm welcome anytime you go back to Hanoi. It is always our pleasure to serve you at Meracus Hotel.

We wish you a New Year 2013 full of joys, success and prosperity!

Your in service,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2013

We stayed for 2 nights then went to Halong Bay, then returned for one night. The staff are just amazing, nothing else could be said for them.
We had a standard room and although it had everything one would ever need, it was a little small, maybe next time I would look at the next catagory.
The breakfast was good, plenty and varied, certainly should suit any taste!
On the first 2 night we could not fault anything, however on the last night we were interupted by a few noisey guests, this highlighted the possible thinness of the walls. The staff may have just been TOO nice to some arogant tourists.
One trainee needs a special mention, I think her name is Charlene, she took as to the pharmacy and even stayed to make sure we were served well, and she was quite cold. Amazing service, thank you.

The best part is the location, very handy to all parts of the old city and very close to the lake.

Date of stay: January 2013
Trip type: Travelled as a couple
2  Thank megawat60
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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