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Savings alert! 10% below average rates

The price you found is 10% lower than this hotel's average rate of US$100/night.

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Reviews (770)
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117 - 122 of 770 reviews
Reviewed 3 February 2017

What's good?
Friendly staff, good location walkable distance to Sword Lake and if you're a church goer, the big Cathedral is right in front of the hotel!

We stayed in the family room with 2 double beds.
- The room is a bit old and tired, it could do with a facelift.
- The wardrove for the family room was obviously an afterthought, is too little to hang a few jackets for one person. The room is supposed to sleep a family of 4 people.
- There were 4 adults and a baby checked into the family room. We constantly had to request addtional towels, toilet paper, there was no toothbrush to begin with either.
- 1 of the 2 nightlights was broken, so instead of having 2 of the same colours they replaced it with a different coloured one, a white light and a yellow light. And it was only after repeated requests.

Customer service could be improved
1) We stayed there for 7 nights and upon checking out, they attempted to charge us for the airport pickup despite having agreed to complimentary pickup from the beginning.
2) They overcharged me by failing the first 2 attempts of the credit card transctions, and yet the funds still got deducted from my account - essentially I've paid 2.5 times out of pocket for the total bill - I am still waiting for the refund.
3) My family paid for the laundry with cash and yet they charged it to my bill anyway upon checking out. Still waiting for the refund.

  • Stayed: January 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank TTruc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2017 via mobile

Most friendly and helpful receptionist Tom, so lovely and great first impression of hotel. We were welcomed with juice and fruits, attending along with a helpful map and facilitating an early check in. The hotel was clean, comfortable, stylish, roomy with excellent service during the breakfast. Food was tasty and great portions. The hotel is near the church, so in the morning we could hear the bells ring. And 5 minutes walk from the lake.

Stayed: January 2017, travelled as a couple
1  Thank Anna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2017 via mobile

Very nice hotel! Good and tasty breakfast: Vietnamese and European kitchen. The room is cosy, big and clean. Near the hotel is an amazing lake and chirch. Special thanks & respect for Tom in reception - help my for all!

Stayed: January 2017, travelled with friends
1  Thank eyedok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2017 via mobile

Good location and staff are quite friendly, my friend has lost his phone on the travel bus and the staff helped us took it back from the travel agency (but we will have to pay for the taxi fee of course). The room was exactly next to the church and the bell rang regularly even in the midnight, but it wasnt a big disturbance to us. Our room door and balcony door was not very smooth though.

Stayed: January 2017, travelled with friends
1  Thank Nicole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2017 via mobile

Very nice located. Friendly and helpful staff. Breakfast is very good. The travel agency did a great job for us. A guy called Tom was very kind and also very helpful to organise some special activities. Would stay there again definitely.

Stayed: January 2017, travelled as a couple
Thank Dirk H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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