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Sofitel Legend Metropole Hanoi
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Reviews (6,975)
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6,975 results
Traveller rating
5,657
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5,657
985
235
62
36
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All reviewsopera wingbamboo barold wingbomb sheltermacaroonsspices gardenbunker tourchocolate buffetle beaulieujoan baezgrand premium roomvietnam warbutler servicevietnamese restaurantbeautiful hotelfrench colonial styleclub floor
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45 - 50 of 6,975 reviews
Reviewed 2 weeks ago via mobile

Really it is amazing..the hotel very beautiful .the service hight quality ..very clean ..i recommend ..my group of 20 persons enjoy to stay there ..and would like to return there for mext trip to vietnam ..

Stayed: March 2018, travelled with friends
Thank Zena A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded 2 weeks ago

Dear Zena A,

We are happy to receive such wonderful feedback. It is our aim to make every guest experience a memorable one.

I am glad that your group were fully satisfied with our beautiful hotel and enjoyed the cleanliness and the luxury service. Your kind words will be shared with everyone.

Thank you very much for your sharing and we are looking forward to welcome you back!

With my best regards,

William Haandrikman
General Manager
Sofitel Legend Metropole Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

What a wonderful, tastefully decorated hotel with gracious hospitality. Very well located close to many interesting and historic sites. The rooms are spacious and well decorated. The staff is over-the-top welcoming and helpful. The food was excellent with a terrific morning buffet featuring authentic French croissants and pastry. Don't miss the tour of the underground bomb shelter. I want to go back to Hanoi and stay here! There is so much to see.

Room Tip: I have a slight preference for the opera wing.
  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Elaine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded 2 weeks ago

Dear Elaine K,

It is a pleasure to read that you enjoyed your overall experience with us and that you were particularly delighted by the decoration of our hotel and the warm hospitality and efficient service of our Ambassadors. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

With my best regards,

William Haandrikman
General Manager
Sofitel Legend Metropole Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This is a superb hotel located right in the centre of Hanoi. Next to the opera house and 10 minutes walk to the old quarters. With a legacy of over 100 years, this is a very fine hotel with excellent food and friendly staff. Great for couples or family.

Stayed: March 2018, travelled with family
Thank Robert187849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded 2 weeks ago

Dear Robert187849

Thank you very much for your positive comments about Sofitel Legend Metropole Hanoi!

We are delighted to learn about your appreciation of our friendly service and excellent food. We look forward to welcoming you back to our hotel for another fantastic experience.

Warm regards,

William Haandrikman
General Manager
Sofitel Legend Metropole Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We stayed almost 10 days at this Hotel as part of my wife's business trip. Conveniently located within the French Quarters and a 8 minute walk from the Old Quarters, this hotel is so conveniently located for food and sightseeing. People (staff) are warm, courteous, friendly and polite.Rooms are a little small, but clean and well maintained.

Food at the Spice Garden restaurant is average (buffet breakfast).

Overall, a very pleasant stay and certainly would return again.

Room Tip: Street rooms can be noisy. Food average quality
  • Stayed: March 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Eric M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded 2 weeks ago

Dear Eric M,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We are happy to know that our room and service delighted you. However, I am most concerned to read that your breakfast buffet at our Spices Garden did not meet entirely your expectations and as Trip Advisor is totally anonymous I would be grateful if you could contact us directly at h1555-gm3@sofitel.com so we can gain more details of your insight to continue our improvement.

Thank you for staying with us and I am looking forward to hearing from you soon.


Yours sincerely,

William Haandrikman
General Manager
Sofitel Legend Metropole Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is the sort of hotel dreams are made of, it combines actual 5* luxury and service with fantastic staff to boot. The rooms are indulgent, classic and yet modern, whilst the bar and restaurants offer a class and service quite unexpected in Hanoi.

The reception staff are immaculately presented, warm and always willing to help. We stayed here for three nights and I wish it could have been longer!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded 2 weeks ago

Dear Chris S,

Thank you very much for taking the time to share your impressions following your recent stay with us.

It is our delight to learn that you had a wonderful stay here with the indulgent room, the luxury facilities and service. Your kind words to our staff will surely be shared with them to keep them motivated in giving our valued guest an excellent service.

We are looking forward to welcome you back in the near future.


Warm regards,

William Haandrikman
General Manager
Sofitel Legend Metropole Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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