I came 3 times to Phuong Nam Resort and everytime I have many problems with the service.
First time, in the morning it was raining a lot, so I called reception to ask if its possible to have breakfast in the room (because the restaurant is 200mts away from the rooms and have to walk outside). The receptionist answers me yes OK. I wait for 20mn but no news, I call again the reception, they tell me no sorry, cannot bring breakfast in your room. So I ask them for an umbrella to go to the restaurant; after waiting another 10mn I still dont receive the umbrella so I run under the rain to the reception to find an umbrella.
Second time, I give some clothes to the laundry, and one of my top comes back with 2 holes in front. Very angry, I ask for sewing kit at the reception, they tell me its in the room with the toothbrushes. Coming back to the room, impossible to find the sewing kit. I come back to the reception again, they tell me sorry, we bring one for you to your room, which I also wait for at least 15mn.
Third time, at 5am in the morning suddenly a radio switch one very loud outside of my room. I call the reception, they inform me that they cannot stop it because its outside of the hotel, and today the manager will talk with the people to stop this radio. The day after, 5am the radio switch on again, impossible to sleep, I ask to transfer to another room to sleep. At 7am I have to leave for work so I ask them to transfer my things from the old room to the new room; they need to help me do it because I will be back very late after midnight. At midnight when I come back, my things have not been transfered to my new room, I have to go and pack it and bring it by myself.
Not mentioning the breakfast which is mostly for Asian taste, but nothing for westerners taste except sandwich bread, jam, and cereales which are so wet from starying outside too long. No internet in the rooms.
I would not recommend anyone to go there even if they need to work in Binh Duong, its preferable they take hotel in HCMC.
- Also Known As:
- Phuong Nam Hotel Ho Chi Minh City