I stayed in the Nam Phuong resort yesterday and this is the worst hotel I ever stayed, because time limited for such a short trip so I decided go somewhere close to Ho Chi Minh and I didn't have time to check carefully this hotel, I only see beautiful pictures from their website and thought it will be a great place for us but it's completely different from the beautiful pictures and what I expected, I was so disappointed when after long trip we need a good shower but the shower was broken, I called them to fix and then it work but very weak water come out and no hot water, after struggle with my shower, I came out and find out the aircon so noisy, I turned aircon off and turn fan on but fan didn't work. Hard bed, cheap furniture and dirty floor quiet annoyed me and another thing came out which made me exstremly furious when we gave them my ID card and my partner passport copy and they let us checked in but 2 hours later they call us to say they need my partner visa (which was left in Ho Chi Minh), so without visa, we couldn't stay overnight, I don't mind to pay for VIP room with 2,000,000 VND a night to have a beautiful experience but everything in the hotel are old and broken, doesn't worth to stay, then we decided to leave, we checked out and they charged us 1,300,000 vnd which is rediculous for 2 hours stay with everything old and broken, but the point is, if they tell us earlier about the visa problem that we couldn't stay overnight without visa then we wouldn't check in. We said we pay 500,000 which is very good price for 2 hours stay in their old hotel, bad service and not telling us about visa problem when we check in, but they didn't step back and said if we don't pay the money they want, we are not able to leave the hotel, then I said I want to talk to their manager about the problem but they said: "Customer are not allowed to talk to our manager", another rediculous thing to say to customer. so what can we do, we have to pay them the money they want because we don't want waste the rest of the day to argue with them or call police, it was an awful experience with this Nam Phuong resort, no wonder why nobody come here and everything look empty.
- Also Known As:
- Phuong Nam Hotel Ho Chi Minh City