We arrived yesterday in this hotel and have been upgraded on a club floor room however the room is the same as booked and the club floor doesn't give access to the lounge. They asked me a whopping 55$ access instead of 90$ for such an access although I got the highest IHG status level (Spire Ambassador)!
Never experienced it in any other Intercontinental hotel where I'm used to stay. Otherwise staff is nice, and rooms are cosy. Amenities are the usual Intercontinental stuff.
Very disappointed with this kind of unfair treatment. More
- Visit hotel website
- 011 65 800 852 8169
- Email hotel
- Free Wifi
- Free parking
- Pool
- Restaurant