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“Wonderful staff”

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Silverland Yen Hotel
Ranked #7 of 476 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed 16 December 2017

The hotel is well located in district 1, staff are very helpful. There always seemed to be staff available at the desk, offering help.
Breakfast was quite good, lovely afternoon tea.
The rooms are small, we had a tiny window, the towels were thin.
Apparently they have free one way airport transfers but I wasn't aware of this, so double check before getting a taxi.
It would be nice to have proper glasses in the room instead of very small pottery cups.
Pool was small but nice, sun lounges very uncomfortable.
Overall very nice stay.

Room Tip: We booked three deluxe rooms, two had bigger windows ours was tiny, request one with a large window...
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Stayed: December 2017, travelled with family
Review collected in partnership with this hotel
Thank gogo65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ngoc P, Front Office Manager at Silverland Yen Hotel, responded to this reviewResponded 20 December 2017

Dear gogo65,

Warmest greetings from Silverland Yen Hotel!

Thank you for such a detailed review about your latest experience about us on TripAdvisor.

I'm really happy that our hotel was the best choice for you to explore Ho Chi Minh City, and your stay was nice and memorable. I appreciate your beautiful words regarding the courtesy of our staff because we always want to make sure that our guests receive the best services from our hotel.

It's very kind of you to share the feedback about our breakfast, our roof-top area and our room. Unfortunately, there are some minor issues that can't get 5 stars from you. Please be rest assured that your constructive comment has been well noted and it will definitely be shared among our management team to improve further.

I hope we will have another chance to bring you another fantastic stay in the near future. Please do not hesitate to contact me if you plan to be back to Ho Chi Minh City.

Yours sincerely,

Ngoc Pham
Front Office Manager
fom.yen@silverlandhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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89 - 93 of 410 reviews

Reviewed 11 December 2017 via mobile

Silverland was an awesome hotel for our family (5). It’s central location within HCM city was great as were the friendly staff and rooms. Breakfast provided many options, and the staff answered any questions/queries we asked. The rooftop pool/bar was a nice get away from the hustling city but very intimate. For a boutique hotel you get a great experience, and staff that are beyond helpful. Would highly recommend !

Stayed: December 2017, travelled with family
Thank Craig N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ngoc P, Front Office Manager at Silverland Yen Hotel, responded to this reviewResponded 12 December 2017

Dear Craig N,

Warmest greetings from Silverland Yen Hotel!

Thank you for taking your time to share your latest experience on TripAdvisor.

It's really great to learn that you had a wonderful time at our hotel, and I also appreciate your nice words on our location and our roof-top pool.

In addition, I am very proud of those staff who made your stay memorable and enjoyable. At Silverland Yen, our main duty is to make sure that every guest will be happy and bring good memories back home.

If you or your family have any plans to come back to Ho Chi Minh City in the future, I do hope that we will bring you another fantastic stay again.

Yours sincerely,

Ngoc Pham
Front Office Manager
fom.yen@silverlandhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2017 via mobile

I stayed at the Silverland Yen in Go Chi Minh and was very impressed with everything. The staff are helpful and the hotel is located very close to the market and night market. I would strongly recommend this place for all tourists. The facilities provided by the hotel is impressive. Rooms are good.

Stayed: December 2017, travelled solo
Thank Aniket D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man N, General Manager at Silverland Yen Hotel, responded to this reviewResponded 12 December 2017

Dear Aniket D,

Warmest greetings from Silverland Yen Hotel!

What a wonderful review about your latest experience at our hotel on TripAdvisor! I really appreciate what you thought about us and I am glad to learn that you were satisfied with our hotel services and facilities.

We always deliver the highest standard to all of valued guests who decide to stay at our hotel, so your feedback inspires us to keep moving forward. Once again, thank you for your amazing feedback about us, and please do not hesitate to contact me if you plan to visit Ho Chi Minh City again in the future.

Yours sincerely,

Man Nguyen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017

I stayed here 2 nights - hotel looks fairly new. Staff very attentive with breakfast and afternoon tea available and popular. There are 9 floors but only 1 lift which can mean long waits - I was on 5th floor and ended up walking sometimes! Rooms are small but clean and comfortable.

  • Stayed: December 2017, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank Donald F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man N, General Manager at Silverland Yen Hotel, responded to this reviewResponded 12 December 2017

Dear Donald F,

Warmest greetings from Silverland Yen Hotel!

Thank you for sharing your review about your latest experience at our hotel on TripAdvisor! I really appreciate what you thought about us and I am glad to learn that you were satisfied with our hotel services and facilities, especially our staff perfomance.

I also would like to express my apology for the problem of our lift. I will pass your comment to our management team to find a proper solution for this.

Once again, thank you for your amazing feedback about us, and please do not hesitate to contact me if you plan to visit Ho Chi Minh City again in the future.

Yours sincerely,

Man Nguyen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2017

Staff so friendly and courteous made us feel so welcome. Room was clean, fresh and comfortable with fresh bowl of fruit provided daily. All enquiries and questions were answered fully and advise given freely. Breakfasts were a delight. Position was superb especially as it was a 2 minute walk from the street food market which must be a highlight of HCMC and only a short taxi ride from Cholon, the Chinese quarter with a multitude of fascinating pagodas.

Stayed: November 2017
Thank AnitaWolverhampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man N, General Manager at Silverland Yen Hotel, responded to this reviewResponded 10 December 2017

Dear AnitaWolverhampton,

Warmest greetings from Silverland Yen Hotel!

It's really amazing to share your review to others on TripAdvisor.

I am happy that you were satisfied with our hotel services and we are also the good choice for you to stay in Ho Chi Minh City. Thank you for your compliments on our staff performance. At Silverland Yen, all of our staff always try to deliver personalized service to all guests in order to make their stay memorable and enjoyable.

If your travel plan brings you back to Ho Chi Minh City, I hope we will be your choice again.

Yours sincerely,

Man Nguyen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Silverland Yen Hotel

Address: 73 - 75 Thu Khoa Huan St | Ward Ben Thanh, District 01, Ho Chi Minh City, Vietnam (Formerly Lan Lan Hotel 1)
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 476 Hotels in Ho Chi Minh City
Price Range: $157 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Silverland Yen Hotel 4*
Number of rooms: 63
Official Description (provided by the hotel):
Silverland Yen Hotel is located on Thu Khoa Huan St. and Huyen Tran Cong Chua St. which were built by French architectures when forming Sai Gon. In Vietnamese, Yen is as a silent note on peaceful streets with over 100 years old tamarind trees, is a witness how urban changes. Surprisingly, Yen is only few steps away from Ben Thanh Market, Tao Dan Park, Independence Palace, Central Post Office and other historical, busiest places in Saigon, right in the strategic spot for both business and leisure travelers. Silverland Yen Hotel was renovated from a 9 floors building with friendly and simplicity design. We’ve tried to remain natural items and materials not only to let customer familiar with both friendly atmosphere and interior but also is our service. Each customer will be warmly welcomed as a friend, a member of family different from the hurriedness of Saigon. Entering the lobby, a wide-open space, tranquility and filled with wood and stone where people can enjoy morning buffet or tea-break to find peace within your soul. Together with 63 rooms and suites which were offered free wifi internet access, you can participate a journey to explore a secret on rooftop, where you can experience Sauna, Steam Bath or relax in Jacuzzi with a cocktail. The cozy natural design boutique hotel brings you to the second home when you are far away from home. ... more   less 
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