How come a 4-star hotel not serve the napkin in the hotel room? I asked for napkin and they bring me the toilet paper. Unbelievable . Not mentioning i called to recept with that request but recept aksed me to dial 1 to room service at number 2. I called room service who then asked me to call house hold service. What a "HELL" service! I even got treated better at the hostel. Will never back here again.