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Reviews (2,714)
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Reviewed 19 September 2017 via mobile

We are a couple from Israel and we traveled all over Vietnam for the past 2 weeks, we stayed at nice hotels and I have to say I had the worst experience in my life at the Rex hotel. At first the hotel smelled like cigarettes all over, but this is not the bad part. After two nights that we stayed in the hotel we saw that there is a casino on the property, after a long trip me and my boyfriend thought it would be nice to play there at a rainy night.After few minutes the manager came to us and told us we can't stay at first she said it's because we are Jews after we insisted to know the reason she said it's because we're from israel and this is there policy. It's important to say that we are a polite ,Quiet and we didn't interrupted the people at the casino. When I went to the reception and told them about the anti-Semitic policy they said they can't do anything about it. The fact that we paid so much to a nice hotel and we got a racist behavior in return is a disgrace.
Please every person that consider Imself moral don't give this hotel the legitimacy to exist

Stayed: September 2017
6  Thank Gil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RexFirstImpression, First Impression Supervisor at Rex Hotel, responded to this reviewResponded 1 October 2017

Dear Gil A,

Thank you so much for your review. We are sorry for the inconvenience happened that annoyed you. We wish you all the best.

With best regards,


Dang Yen Vy (Ms)
First Impression Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

Located in downtown, at the heart of the city and next to the city hall. Then good for both tourism and business. The lobby is simply amazing, with several fashion shops and even a casino in the first floor.
Rooms are spacious and confortable enough. And breakfast is 5 stars ++, served into an awesome room on the fifth floor. Professional staff. The only negative aspect: room only available from 2pm in advance. If you arrive in an early flight no way to have a rest and /or a shower before that time.

Stayed: September 2017, travelled on business
Thank Flightinstructor77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RexFirstImpression, First Impression Supervisor at Rex Hotel, responded to this reviewResponded 1 October 2017

Dear Flightinstructor77,

Thank you so much for your review. We are happy to learn that you had good time at Rex. We look forward to welcoming you back again in the near future.

Kind regards,


Dang Yen Vy (Ms)
First Impression Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

I have been visiting Rex Hotel nearly 3 years. I was a witness of the new metro construction nearby. I always rented a room inside with no view but the construction noise never disturbed me. During the 3 years, they rebuild the rooms as well. The recent ones are with wooden floor, nicely decorated and spacious. The room price first was very favourable than it went up when they finished the construction at Nguyen Hue.
These days there are still construction in progress on the other side (Le Loi) but the room prices went back to the more reasonable level. The service is average.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
4  Thank Utak13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RexFirstImpression, First Impression Supervisor at Rex Hotel, responded to this reviewResponded 1 October 2017

Dear Utak13,

Thank you so much for your review. We are pleased to note that you enjoyed your stay with us. We look forward to welcoming you back again in the near future.

With best regards,


Dang Yen Vy (Ms)
First Impression Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

Staff amazing facilities amazing food amazing pool and bars.......Yep amazing!!! It just has a real great feel about it. This is my 5th time here and I will always highly recommend The Rex. Cant wait till October when I go back!!

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank 343rohan1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RexFirstImpression, First Impression Supervisor at Rex Hotel, responded to this reviewResponded 1 October 2017

Dear 343rohan1972,

Thank you so much for your review. We are thrilled to note that your recent stay with us was amazing. We thank for recommending our hotel and we can’t wait to serve you again in October.

Kind regards,


Dang Yen Vy (Ms)
First Impression Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017

A lot to like about the hotel. Location is perfect....Service was great....breakfast was good without being outstanding....plenty of history....great view from the fifth floor...rooms were clean...air conditioning great.

  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank TheProfessor1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RexFirstImpression, First Impression Supervisor at Rex Hotel, responded to this reviewResponded 1 October 2017

Dear The Professor1970,

Thank you so much for your review. We are pleased to learn that you had great experience at Rex. We look forward to welcoming you back again in the near future.

With best regards,


Dang Yen Vy (Ms)
First Impression Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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