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“Good service, dates rooms. ”
Review of Caravelle Saigon

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Caravelle Saigon
Ranked #22 of 468 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed 17 October 2017 via mobile

The service here was great, the room was in desperate need of a refurbishment though. The lobby, restaurant and roof top bar are all very nice. If the rooms are updated then this place would be 5 star.

Stayed: October 2017, travelled as a couple
Thank Samantha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, General Manager at Caravelle Saigon, responded to this reviewResponded 19 October 2017

Dear Samantha P,

Thank you for your kind feedback on our authentic service, culinary offerings and iconic rooftop Saigon Saigon Bar following your recent stay with us. It is with great pleasure to share with you that we will be commencing a comprehensive room’s refurbishment project earlier next year, which will add a new flair into our iconic hotel, something to look forward on your next visit.

We look forward to welcoming you back in the near future.

From the Heart of Saigon,

Michael Robinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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48 - 52 of 2,819 reviews

Reviewed 17 October 2017

Wonderful experience from the moment we arrived at the hotel: we were booked into a suite, so we were thoroughly pampered by Phuong and Anh in the 9th floor luxury waiting room. The kids felt like they were in a home away from home, the rooms were very clean, the food was great, and it was an additional treat having breakfast away from the main dining room. We had a great view of the Opera House and Cathedral, plus other landmarks in the city. Overall a great experience - Phuong gave us detailed suggestions about where to spend our time in the city. My only complaint would be the unnecessarily loud sky bar on the 9th floor which we could hear from our suite; other than that, it was a great experience, and we'll be definitely be back!

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, General Manager at Caravelle Saigon, responded to this reviewResponded 19 October 2017

Dear Sarah M,

Thank you for your positive feedback on our central location and culinary offerings following your recent stay with us. We are happy to hear our team with mention to Ms. Phuong and Ms. Anh went the extra mile to demonstrate our truly authentic hospitality. I would like to extend my sincere apologies for the unexpected noise from our iconic rooftop Saigon Saigon Bar. It is with great pleasure to share with you that we will be commencing a comprehensive room’s renovation project earlier next year, which will include better sound proof for the room, something to look forward on your next visit.

We look forward to welcoming you back in the near future.

From the Heart of Saigon,

Michael Robinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

Stayed on Oct 10-11. Near from the airport and walking distance to Ben Thanh Market. The room and bathroom were a little out dated but spacious. No bidet in the bathroom. The lounge had a good selection of some cheese in the afternoon. Loved their fresh apple juice. Breakfast was okay. A little slow with the coffee order. It arrived after I finished my breakfast.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank JE_ST_DJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, General Manager at Caravelle Saigon, responded to this reviewResponded 19 October 2017

Dear JE_ST_DJ,

Thank you for your kind comments on our central location, spacious room and sumptuous breakfast following your recent stay with us. I was glad to hear you were pleased with our culinary offerings with mention to the cheese menu and fresh apple juice. I would like to extend my sincere apologies for the coffee issue. Please be rest assured that your constructive comment has been well noted by our Director of Food & Beverage to address the issue with his team.

We look forward to welcoming you back in the near future.

From the Heart of Saigon,

Michael Robinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

This was an excellent hotel, good location within walking distance of many downtown sights, markets and restaurants. They have a great rooftop lounge, nice swimming pool and a great buffet. I only experienced the breakfast buffet and it was awesome...way more than you need...could not eat like that daily. Some friends did the dinner buffet and said it was fantastic. The hotel is pricey but good for a few nights of luxury.

  • Stayed: September 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank clivej698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, General Manager at Caravelle Saigon, responded to this reviewResponded 19 October 2017

Dear clivej698,

Thank you for your kind comments on our central location, swimming pool and iconic rooftop Saigon Saigon Bar following your recent stay with us. We very much appreciated your kind words on our culinary offerings with mention to the sumptuous breakfast and “cooked to order” dinner buffet.

We look forward to welcoming you back in the near future.

From the Heart of Saigon,

Michael Robinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

Awesome Hotel,

The service was great at all levels. We received an extremely late checkout and then it was extended again. They made up the room even though we were checking out.

The room was clean, ac worked well and it was very quite. The mattress and pillows were superb. I had the best sleep and have since bought a mattress like the one at the hotel. 10 our of 10. Highly recommended.


Stayed: October 2017, travelled as a couple
Thank JScicluna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaravelleSaigon, General Manager at Caravelle Saigon, responded to this reviewResponded 19 October 2017

Dear JScicluna,

Thank you for your excellent feedback on our truly authentic hospitality following your recent stay with us. We are delighted to hear you appreciated our comfortable room and were pleased with the genius benefit of our late-checkout policy.

We look forward to welcoming you back in the near future.

From the Heart of Saigon,

Michael Robinson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Caravelle Saigon

Address: 19-23 Lam Son Square, District 1, Ho Chi Minh City 70000, Vietnam (Formerly Caravelle Hotel)
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Ho Chi Minh City
#6 Business Hotel in Ho Chi Minh City
#9 Romantic Hotel in Ho Chi Minh City
#11 Family Hotel in Ho Chi Minh City
#15 Spa Hotel in Ho Chi Minh City
#18 Luxury Hotel in Ho Chi Minh City
Price Range: $163 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Caravelle Saigon 5*
Number of rooms: 335
Official Description (provided by the hotel):
Caravelle Saigon is one of Ho Chi Minh City's leading international 5-star hotels - in the centre of the business, shopping and entertainment district, 8 km from Tan Son Nhat International Airport. The Hotel opened in 1959 with modern design combining French and Vietnamese architecture and to this day the address and service ensures we have kept our iconic landmark status in the Heart of Saigon. ... more   less 
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Also Known As:
Caravelle Ho Chi Minh City
Caravelle Hotel Saigon

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