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“Overrated!”
Review of Vina Terrace Hotel

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Vina Terrace Hotel
Ranked #498 of 982 Ho Chi Minh City B&B and Inns
Reviewed 9 June 2015

The Lobby looks nice, but that same grandness does not follow onto the rooms. Rooms were very run down. Carpet smelt mouldy in our room and in our hall way. Our bathroom door would not close as it had warped due to such bad water damage. Staff were just ok. We got the wrong information on more than one occasion from different reception staff, which caused us a lot of hassle and wasted time. The reception staff service was very poor and did not seem eager to help. Overall, I would only rate this hotel a 2/5. I would not stay there again

Room Tip: Don't do it
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  • Stayed: June 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Sam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LieuNguyen, Quản lý bộ phận lễ tân at Vina Terrace Hotel, responded to this reviewResponded 5 May 2016

Dear sir,

Thank you for feedback. We are so sorry for everything happen to you when staying in our hotel.
We are trying to improve the service and upgrade the facilities.
We hope you give us a chance to serve you better.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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19 - 23 of 111 reviews

Reviewed 27 May 2015 via mobile

I have been in Mifuki Boutique Hotel for many time , since it just opened. My last stay was not a great time. The facilities is old, noisy air conditioning on top of your bed, breakfast is poor.

However, the staffs are nice and helpful like the first day.

I recommend the Hotel's owner renovate this beautiful Hotel as soon as possible.



Stayed: May 2015, travelled on business
1  Thank DangThanhTung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ngan N, Front Office Manager at Vina Terrace Hotel, responded to this reviewResponded 19 August 2015

Dear Ms.Kathay
First of all thank you for your reviews. We are so appreciate for your ideas.
Beside that we are apologised for all things which made you were not satisfied with our hotel. We will try to improve our facility.
It's our pleasure for serve you while your staying. we hope that you will come back for staying next time. We will give you best price for next time

Thank you so much,
Best Regards
Ngan Nguyen - Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2015 via mobile

This ia a hotel that needs some TLC...70% of the power points didnt work in my room, the room and hall smelt of moth balls, the towels were worn and torn, bath had mouldy grout and the walls had stains like tea bags has been thrown at them. Sundays the rooms dont get cleaned.
On the other hand the staff were lovely and helpful especially the doorman. The air con worked which is alway a bonus and there was great coffee on the opposite corner.
It is an inexpensive hotel but some TLC and safety work would go a long way.

Stayed: May 2015, travelled solo
1  Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ngan N, Front Office Manager at Vina Terrace Hotel, responded to this reviewResponded 19 August 2015

Dear Ms.Kathay
First of all thank you for your reviews. We are so appreciate for your ideas.
Beside that we are apologised for all things which made you were not satisfied with our hotel. We will try to improve our facility.

Thank you so much,
Best Regards
Ngan Nguyen - Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2015 via mobile

was really disappointed when I opened the room doors, there was a dirty towel behind the bed left by previous guest.. the toilet bowl was faulty! When I flushed, there was problem with the toilet bowl and it stink up the entire rooom!.. the towels provided by the hotel was old and brownish...

Service:
No one assisted us with our luggage even though I was prepared to tip. there are a few more incidents which I shall not continue listing as the list is endless.. I hope the hotek can further improve itself.

I have stayed in Mifuki inn which is just right beside Mifuki hotel, I think the price and service of Mifuki inn is good, please remember that Mifuki hotel is a hotel and the standard should not be the same as an inn since customers are paying a higher price.


really disappointed..not coming back anymore. Ever.

Stayed: May 2015, travelled with friends
1  Thank neverendless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LieuNguyen, Quản lý bộ phận lễ tân at Vina Terrace Hotel, responded to this reviewResponded 5 May 2016

Dear sir,

Thank you for your feedback. We are so sorry for everything happen to you when staying in our hotel.
We are trying to improve the service and upgrade the facilities.
We hope you give us a chance to serve you better.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2015

I stay here 1 night for my business trip. Small room, maybe cozy. only thing i like is friendly staff and location is nice too. The lobby is large and have room to take coffee or talk with friend there

  • Stayed: March 2015, travelled on business
    • Value
    • Location
    • Service
1  Thank AnnaCandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ngan N, Front Office Manager at Vina Terrace Hotel, responded to this reviewResponded 17 April 2015

Dear our valued customer,
First of all, thank you for choosing Mifuki Inn Hotel for your staying when you travel to Ho Chi Minh City.
We are so glad that you are satisfied with our service. We always try to serve customer with the best way.

Thank you for your review,
Best Regards,
Ngan Nguyen - Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vina Terrace Hotel

Address: 33-35 Le Anh Xuan Street, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam (Formerly Mifuki Boutique Hotel)
Region: Vietnam > Ho Chi Minh City
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #498 of 982 B&Bs / Inns in Ho Chi Minh City
Price Range: $96 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Vina Terrace Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
Vina Terrace Hotel is a 3 stars hotel located in the direct heart of Ho Chi Minh's Central Business District. This 1st rate hotel of elegance is easily within walking range of the Reunification Palace, Notre Dame Cathedral Saigon, Central Post Office, Ben Thanh Central Market, City Hall and Bitexco Financial Tower. The hotel has 30 cozily and modernly furnished wood paneled rooms. It is a secure oasis of peace, tranquility a luxurious, comfortable and cozy place to stay, some of which include large panoramic windows enjoying fantastic views. It is efficiently backed by decades of experience in personalized service. ... more   less 
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