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Reviews (2,086)
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1,359
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All reviewsacross the roadsunken showersplit levelbalcony overlooking the beachbusy roadsuperior roomremembered our namesdeck chairslarge balconybreakfast buffetbeach frontgreat rooman upgradesun loungerssailing clubwould highly recommend this hotelstayed here for nights
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20 - 25 of 2,086 reviews
Reviewed 20 June 2018

Novotel is a massive luxury hotel chain and they act like it. That means ultra-professionalism in dealing with any issues and providing top-notch service, but they can be sort of rigid about things like scheduling. The hotel is right on the beach and they have a block of chairs on the beach and a guy with towels you can use for free. The pool is sort of a bust as it's relatively small and shielded from the sun by other buildings, but that never bothered us as the beach is amazing and we had a private balcony we preferred chilling on. It's a more expensive option than some you can find in Nha Trang, but if I were going back there I would certainly go back to Novotel.

Stayed: May 2018, travelled as a couple
Thank Matthew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelNT, General Manager at Novotel Nha Trang, responded to this reviewResponded 27 June 2018

Dear Matthew M,

Thank you for taking your very precious time to share your staying experience at our hotel on our TA Page.

We are so happy that we did our great job to offer you a luxury hotel and professional service staffs. All your kind comment had been shared to our entire team as a fantastic way to celebrate their passion in work.

I am looking forward to welcoming you back very soon for another exquisite journey with us.

Feel Welcome,

Remi Faubel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

I have a membership at the Novotel Gim where there is a spa ,today I decided to get get a body massage and it was so amazing good very nice massage room and super clean ,the stuff at the reception Gim are very friendly and polite let me feel very comfortable I really love to go there even the rest of the people working at the are very friendly ,the only think I can say to them is ,thank you very much for welcoming me every day with a big smile in your face make me feel good .......THANK YOU.

Stayed: June 2018, travelled solo
1  Thank 19nico50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelNT, General Manager at Novotel Nha Trang, responded to this reviewResponded 27 June 2018

Dear 19nico50,

Warm greeting from Novotel Nha Trang and thank you for taking your precious time to share you stay experience at our hotel on our TA page.

What a delight to read your kind comment and we are happy that you had enjoyed your stay with our beautiful location, comfortable service and very friendly staffs. Your kindness will be expressed to your entire team, a special way to encourage our team's work spirit.

I am looking forward to welcoming you back very soon for another amazing journey with us.

Feel Welcome,

Remi Faubel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018 via mobile

We were very happy with our room which had an amazing view of the beach. Room facilities and cleanliness were excellent. The hotel is located in the heart of the action yet offers a safe and quiet retreat from the hustle and bustle outside. However the best asset of this hotel is the wonderfully helpful and friendly staff with the Guest Relations Manager Ana being a standout.

Stayed: June 2018, travelled as a couple
Thank Danielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelNT, General Manager at Novotel Nha Trang, responded to this reviewResponded 27 June 2018

Dear Danielle D,

A very warm thank you for taking the time and share your wonderful experience with us.

At Novotel Nha Trang, our aim is to offer higher quality of services; also I am delighted to hear that we successfully accomplished our mission.

Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey.

Feel Welcome,

Remi Faubel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

From the moment we arrived at the hotel we were made to feel very welcome. All the staff were very polite and friendly and nothing was too much trouble fior them. I asked for a bottle of champagne in the room as it was our wedding anniversary and they delivered complimentary nibble and a big red bow on the bed. The buffet breakfast offered plenty of choice and the other meals we had there were excellent. I look forward to visiting there again in the future.

Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank janmanley60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelNT, General Manager at Novotel Nha Trang, responded to this reviewResponded 27 June 2018

Dear janmanley60,

Thank your for staying with us and sharing your recent experience at our hotel on our TA page.

What a fantastic working day for Novotel Hotel entire team when we received your great comment about us. What you had shared gave us a big encouragement for what we have and are doing day by day to meet our value guest's desire.

Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey.

Feel Welcome,

Remi Faubel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

Stayed 6 nights at Novotel Nha Trang and absolutely loved it!!
Check in with Ann was easy, informative, and we were made to feel very welcome. Our room on the 18th level was totally amazing, breathtaking views and so very comfortable. Cleaning staff was great throughout our stay, and we were met with smiling faces every time we went into the lobby. Staff at the concierge desk were very knowledgable and helped organise 2 tours. Bar staff for evening cocktails were also very engaging and lovely to chat to each night. Manager Remi runs a great team and was keen to hear our feedback, I can’t wait to go back!
Accor membership benefits were great as well! Excellent

Stayed: June 2018, travelled with friends
Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelNT, General Manager at Novotel Nha Trang, responded to this reviewResponded 13 June 2018

Dear Jennifer H,

Thank you for sharing your wonderfull review on our TA Page.

I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. Thank you for your compliments about our great service, comfortable facilities, amazing location and our lovely staffs. I shall proudly share your kind words to our entire team, especially Ann, a great way to celebrate their passion in work.

I am looking forward to welcoming you back very soon for another exquisite journey with us.

Feel Welcome,

Remi Faubel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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