The hotel itself was ok - satisfactory for my needs as a solo traveller, and most of the staff friendly enough. Rooftop terrace quite unimpressive.
However whilst there I booked a trip to Halong Bay costing 4m Dong - about £150 pounds, and paid in cash. When I got to Hanoi they contacted me to say the trip was cancelled due to bad weather, and agreed to refund the money to my credit card. Despite numerous emails & promises by the proprietor I have never got my money back. Shame because this has really tarnished my view of what was otherwise a beautiful place to visit.
So beware - insist on paying by card - even if they don't like it! Interesting to see another reviewer agreed a price & then they tried to charge more!More
- Free Wifi
- Breakfast included