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Sofitel Phnom Penh Phokeethra
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Reviews (1,544)
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1,141
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All reviewsla coupolethe executive loungedo forniclub millesimele barclub roomlobby baraeon malltuk tukmain restaurantbusiness tripbeautiful hotelbreakfast buffetfive star hotelcolonial stylerooms are spaciousjunior suite
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10 - 15 of 1,544 reviews
Reviewed 4 weeks ago via mobile

As a long term Phnom Penh resident I occasionally stop by La Coupole for breakfast, which was the case this morning. What I find particularly refreshing is the ample choice of culinary items, including the Phnom Penh Kuy Teav signature noodles.
Special mention to all staff for their friendly service and especially to Mr Chum Bunnak.

Stayed: March 2018, travelled on business
Thank Eric-in-SEA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles-HenriChevet, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded 3 weeks ago

Dear Eric-in-SEA,

Warmest greetings from La Coupole of Sofitel Phnom Penh Phokeethra,

Thank you so much for taking time to share your nice review with us. Indeed, the buffet spread in our La Coupole restaurant has garnered quite the reputation among hotel guests and residents of Phnom Penh, frequently receiving praise for the vast array of delicacies to suit every palate. Considering how much you enjoyed our breakfast selection, I highly recommend you to try our themed dinner buffets on your next visit with us, with Seafood Paradise on Friday and our famous Sunday Brunch with the option of free-flow champagne. It is an excellent way to spend time with friends and family.

I am very pleased to read that you appreciated the assistance of our ambassador, Mr. Chum Bunnak. Rest assured that your kind comment will be shared to him and this will certainly motivate him to keep up the good work.

Once again, thank you for your kind comments, and we look forward to welcoming you back soon.

Sincerely,
Charles-Henri Chevet
General Manager
Sofitel Phnom Penh Phokeethra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Wonderful hotel. We were lucky enough to be “Guests of the Day” and the extra entitlements were wonderful we had exclusive use of the Club Millesime on the 12th floor for afternoon tea, aperitifs etc and the view pictured below is stunning. Simone gave us excellent service - typical of all the staff here. Recommended any time.

Stayed: March 2018, travelled as a couple
Thank Martyncaswell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles-HenriChevet, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded 3 weeks ago

Dear Martyncaswell,

Greetings from Sofitel Phnom Penh Phokeethra,

Please allow me to congratulate you for being rewarded as ‘’Guests of the Day’’. Thank you so much for taking your time to share your enjoyable experience with us and for your recommendation.

Indeed, at Sofitel Hotels & Resorts, we strive to provide not only a superior service experience for every customer, but we also ensure that guest is touched by our heartfelt service. I will certainly relay your praise to our ambassadors and particularly Simone who made your experience a pleasant one.

Our Club Millésime does offer great added value, with our daily buffet breakfast spread, afternoon tea and evening cocktail. The serene environment overlooks the city’s skyline, offering breathtaking views both during the day and at night. Our evening cocktail offers an exquisite selection of French and international wines, hence you have a wide variety to pick from to your liking.

We thank you for your support and hope we will have the pleasure of serving you again soon.

Sincerely,
Charles-Henri Chevet
General Manager
Sofitel Phnom Penh Phokeethra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I am extremely impressed with the warm and sincere service of all the hotel staff, from the front desk to housekeeping. The housekeeping staff made an extra effort to neatly roll and tie up my many charging wires (with the hotel's own velcro tape) when I left the room in a hurry.

Special commendation to Mr Hou (Senior Guest Relation)! The hotel provides each room with a welcome pack of Cambodian spice. I received mine but called the front desk to request if I could exchange mine (palm sugar) for kampot pepper instead. Mr Hou explained that the hotel had ran out of kampot pepper welcome pack. But he went the extra mile to buy a pack of kampot pepper and sent it to my room personally. It is really such a heart warming gesture.

It had been a very memorable stay at the hotel.

Stayed: March 2018, travelled on business
Thank Sherlyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles-HenriChevet, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded 4 weeks ago

Dear Sherlyn L,

Greeting from Sofitel Phnom Penh Phokeethra,

We sincerely appreciate you taking the time to give us your feedback. Our Hotel Ambassadors strive to make you feel welcome, as well as provide a Magnifique experience for each individual guest. I will certainly share your comment to our team especially to our ambassador Mr. Hou who made your stay an enjoyable one. This will undoubtedly encourage them to keep up the good work.

We thank you very much for your patronage and look forward to having you back with us at Sofitel Phnom Penh Phokeethra.

Sincerely,
Charles-Henri Chevet
General Manager
Sofitel Phnom Penh Phokeethra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We had two delightful nights here. Everything about the hotel was of the highest standard - gracious staff, welcome drink, fruit basket in the the room. Our bed was enormous - it would easily accommodate 4. The pool was a perfect temperature, and not at all busy. Staff told us about the mall next door - we don’t love shopping, so weren’t keen to visit initially, but glad we did. We had a tasty, economical Cambodian meal there, and enjoyed watching the locals. Quite a contrast to the Russian Market we had visited earlier in the day. Don’t miss the Phnom Penh noodle soup for breakfast - it was delicious! Be aware that roadworks mean that the transfer from the airport takes about an hour at the moment. No problem in the comfortable, air conditioned hotel car though.

Stayed: March 2018
Thank travelalways255103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles-HenriChevet, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded 4 weeks ago

Dear Travelalways255103,

Greeting from Sofitel Phnom Penh Phokeethra,

Thank you for taking time to share your enjoyable experience during your stay here. We are delighted to learn that you are fully satisfied with the friendly and courteous service offered by our ambassadors as well as our hotel facilities and functionalities.

Sofitel Phnom Penh Phokeethra is conveniently situated within close vicinity of government offices, embassies and the charming riverfront. Major attractions such as the Royal Palace or the Central Market are also located only minutes away by tuk-tuk, which makes Sofitel Phnom Penh Phokeethra a great choice whether you are a business traveler or a leisure guest.

Thank you so much for your nice review and we look forward to hosting you again.

Sincerely,
Charles-Henri Chevet
General Manager
Sofitel Phnom Penh Phokeethra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed for 3 nights and I must say we loved every bit of it. But one person I have to mention. It is Simon from the club lounge. He made us feel so special and welcome. He is really a gem. He really takes care of the guest with a lovely smile and nothing you ask is too much for him Simon thank you so very much for making our stay unforgettable

Stayed: March 2018, travelled with friends
Thank sadikin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles-HenriChevet, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded 4 weeks ago

Dear Sadikin,

Greeting from Sofitel Phnom Penh Phokeethra,

We would like to thank you for choosing us as your accommodation choice during your recent stay in Phnom Penh.

At Sofitel Phnom Penh Phokeethra, our Hotel Ambassadors embody our spirit of service from the heart. I am delighted to read that you felt the warmth of our service through these Ambassadors. Your kind words have been passed on to our teams and particularly to Simon who made your stay a pleasant one. This will certainly motivate them to keep up the good work.

Again, thank you for your nice comment and we look forward for your next visit.

Sincerely,
Charles-Henri Chevet
General Manager
Sofitel Phnom Penh Phokeethra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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