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All reviews swimming pool brilliant location big balcony rooms are spacious and clean we loved our stay great pool enjoyable stay two nights yogurt air conditioning tuk tuk cambodia poolside bkk bedding oasis concrete
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Reviewed 3 July 2017 via mobile

Arriving at this villa you really do feel as if you have escaped the crazy of the city. The hotel receptionist was friendly and they upgraded our room.
Our first room however smelled like cigarettes. Im guessing that is because it was directly over the pool and bar area where they allow smoking.
They kindly moved us to a room on the second floor which was better.
However,
Under the beds and in the corners were very dusty.
You only get a bath towel, no handtowel or facecloth. There is also no basics like shower caps etc. there is soap in big bottles which had not been refilled.
The matress was the most uncomfortable bed ever! The thin foam layer was worn away and the springs were poking up. We flipped the mayress ourselves in the middle of the night - something Im sure had never been done - and this made it marginally better.
There is no phone in the room to call reception yet there is a list of phone numbers.

The atmosphere at the pool was strange, we felt as if we were intruding in someones personal space. We felt unwelcome. Luckily the pool was so cold we had no desire to swim any longer and retreated to our room.

The breakfast eggs actually tasted good, but the bacon was one tiny shrivelled up piece that was cold and the toast was also cold and hard. The coffee was served, good flavour but once again luke warm. We ordered more and it came hot. The ladies serving were too busy on their phones behind the bar to clear the plates or offer us anything else.

There was no offer to recomend things to do in the area even when we asked a guy at the front desk. He just kind of looked confused and told us to wait until 2 to go to the royal palace.

On the upside there is a great Italian resturant next door.

Date of stay: June 2017
Trip type: Travelled with family
Thank Climber615206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeoCambodia, Owner at Villa Samnang Boutique Hotel, responded to this reviewResponded 6 July 2017

Dear Hazel and Sebastian,

We really appreciate you taking the time to write a review, but we are a bit stunned to read your review as we (Sitha the manager and staff) have had often good contact with you and your family. Your son played with my daughter on numerous occasions at the pool, so this looked good. We upgraded your room at no extra charges, changed also that room to another one when there was a smell.. Maybe for your next stay, talk to the staff about your findings... We always try to find a solution as the aim of our business is to make your stay a great one. Anyways we hope you had a good time after all and again, thanks for your review.

Beste Hazel en Sebastiaan,

Wat jammer om dit achteraf te lezen. Ik ben nu zelf in Europa en was er niet tijdens jullie verblijf, maar heb hierover uitvoerig met onze staff gesproken. Mijn dochter Sunta heeft regelmatig in het zwembad met jullie zoon gespeeld en alles leek goed te gaan met jullie verblijf bij ons. Het verbaasd ons dan ook dit achteraf te lezen. Jullie hebben ook vaak contact gehad met mijn manager en ik herken haar niet in deze review. Zij is altijd super gemotiveerd en hard werkend. Dit krijg ik terug van het merendeel van de gasten. Maar goed kennelijk is er bij jullie wat mis gegaan. Excuses daarvoor en hoop dat het verder allemaal goed is verlopen. Nogmaals, dank voor de review.

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Reviewed 26 June 2017

The hotel arrange pick up and drop off from airports which were very good. They were in a nice location, of the main road so it was not too loud.

Everything, including the hotel shut very early. The porter sleeps in reception.

The pool is nice and cold, just what we needed for the heat. Although, it did not get the sun much so no good for sunbathing. Also, there is lots of greenery around the pool area which attracts bugs and lots of mozzies. We were bitten quite bad in room and by the pool.

The food and drink were quite cheap and pleasant enough. The staff were helpful. Breakfast was decent.

The rooms we large and tidy. The only downfall was the aircon- it needed maintenance as it wasn't working very well.

Date of stay: June 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeoCambodia, Manager at Villa Samnang Boutique Hotel, responded to this reviewResponded 5 July 2017

Dear Emma, Thanks for taking the time to review our hotel and services. Its rainy season and as Cambodia is situated in a tropical part of the world there are always mosquito's present. We use prevention, but after a rainfall... the eggs hatch and mosquito's come out. We cannot do or advise anything else then to use a repellant, not only for our hotel, but everywhere when coming to South East Asia. Its also what we call 'low season'. Less people visiting so some attractions close earlier. We have about 100 restaurants within 500 meters of our hotel, so there always something open. Just ask the front desk staff.

We hope you had a good stay and hopefully we can welcome you soon again. All the best, Team Villa Samnang.

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Reviewed 21 March 2017

It was a great stay overall. We booked this hotel for a night and room was very clean, concierge service was excellent. The people that worked there was very friendly and kind, as I can say the same about most of Cambodians in that country.

Date of stay: February 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
2  Thank danieltF6868NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeoCambodia, Owner at Villa Samnang Boutique Hotel, responded to this reviewResponded 17 April 2017

Thank you so much for your kind review. Good to hear you had a good time. Hope to see you again soon. All the best Leo

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Reviewed 14 March 2017

Conveniently located this very good value boutique hotel offers everything you need. Nice rooms, little pool, good restaurant and very friendly and professional staff. The owner Leo and his team are constantly working on improving the place and service. Special thanks to Sitha the manager for her everyday help! I had a a very good 10 days stay and I will definitely be back

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank redraidtours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeoCambodia, Owner at Villa Samnang Boutique Hotel, responded to this reviewResponded 17 April 2017

Thanks for the kind review of our hotel. We really appreciate it. Hope to see you soon again at Villa Samnang. All the best, Leo

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Reviewed 12 March 2017

The perfect hotel to begin a trip in Cambodia. The owner is really helpfkl, the hotel not too huge and really clean and well furnished. We particularly loved the kind staff, the pick-up at the airport after a 36 hours trip from France due to delays, the fresh swimming pool after a walking day in Phnom Penh, the situation in the city center but really quiet at night, the family bedroom for 4 pax, the service to organize our trip in taxi when leaving Phnom Penh. I would give a five stars if the breakfast would be a bit bigger :). Hope will come back one day to rest in this beautiful place.

Date of stay: February 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
1  Thank lgpnjt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leo M, Owner at Villa Samnang Boutique Hotel, responded to this reviewResponded 15 March 2017

Thank you very much for the kind words. Good to hear that you enjoyed your stay with us. Next time even more breakfast..;-) All the best, Leo

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