When we first arrived we checked in and was told breakfast was not included, which was on our booking, this was rectified but then the staff forgot to give us our passports back, thankfully my friend reminded them. We had booked a superior twin room (1 queen bed, 1 single) and were shown to a double bed room. We pointed out that it wasnt what we booked and where told there wasnt any but they could put another bed in. There wasnt really enough room with another bed unless you wanted to climb over it to get to the bathroom.
We said if there was no other rooms could we get a cheaper rate, unfortunatly the staffs english wasnt so good which is no fault of theirs. Eventually we were shown to a twin room and then the staff member simply left and we were left to look at the card in the room to know when breakfast was. The room was fine apart from the 50 (no exageration) mosquitos that we spent ages killing. The website also states they have Bodia soap amenities, and they do but only shampoo/shower gel in the shower, as we just had some standard orange hand soap.
The safe also didnt work and was told it would be fixed. I even reminded them on our way out the next day but it was never fixed during our 3 night stay. Other minor things were on the breakfast menu the hotel never had croissants and one day they ran our of towels because the delivery was late but we were provided with pool towels when asked. On an evening the hotel also shuts the main gate and have to wait for the guard to open it but there is no bell which is very disconcerning when you are stood outside in the dark and rain.
These are only minor things and if it had been one or two it wouldnt have been an issue but they all added up. Overall the hotel was fine, but isnt as good as the website pictures it to be and we wouldnt stay there again.
- Official Description (provided by the hotel):
- Villa Samnang is a recently renovated and refurbished modern villa style boutique hotel with a stylish designed salt water outdoor pool, garden, pool side bar and bistro. The hotel is located in a street just of the main central roads in the hart of the popular business and leisure BKK1 district of Phnom Penh. With all the major visiting sites nearby shopping malls, restaurants and bars at walking distance from the hotel. Villa Samnang features 14 spacious, modern and individually designed airconditioned rooms with ensuite bathrooms, mini bar, fridge, safe and super fast WIFI. Relax in our comfortable loungers around our chlorine free saltwater pool. Enjoy your breakfast, lunch or dinner at our contemporary designed pool side bar and bistro. We serve your favourite coffee, drinks, cocktails, local and international dishes. Our 24 hour frontdesk speaks your language and is able to assist you with expert advice, book your tours, taxi or make reservation anywhere in Cambodia. ... more less
- Reservation Options:
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