My and my family moved to Kazakhstan quite recently from the UK and were appalled by the poor service provided by this restaurant. We came here to celebrate the 8th March to spend time with our mother, as we have limited time with her. At this location in Keruen, they messed up our order, bringing a different to what we asked for and on top of that, started blaming my mother, insisting that she had pointed out the wrong item, while she had no clue what that item was anyways. She was left feeling awful and ashamed, she completely lost her appetite to eat. They even did not end up correcting my order in the end and even due to the unfinished food, they had the audacity to make us pay the full amount with no apologies. This ruined the atmosphere for the rest of the day and please fix your staff because your cafe does have potential. Just do something about your ignorant staff please.
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