We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awful service, lost our appetite”
Review of Galleria

No photo provided
Got a photo?
Add it.
Galleria
Ranked #545 of 1,078 Restaurants in Nur-Sultan
Restaurant details
Reviewed 8 March 2021

My and my family moved to Kazakhstan quite recently from the UK and were appalled by the poor service provided by this restaurant. We came here to celebrate the 8th March to spend time with our mother, as we have limited time with her. At this location in Keruen, they messed up our order, bringing a different to what we asked for and on top of that, started blaming my mother, insisting that she had pointed out the wrong item, while she had no clue what that item was anyways. She was left feeling awful and ashamed, she completely lost her appetite to eat. They even did not end up correcting my order in the end and even due to the unfinished food, they had the audacity to make us pay the full amount with no apologies. This ruined the atmosphere for the rest of the day and please fix your staff because your cafe does have potential. Just do something about your ignorant staff please.

Date of visit: March 2021
Thank Lili_ellab777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a reviewReviews (3)
Traveller rating
Traveller type
Time of year
Language
Reviewed 28 February 2021 via mobile
Google Translation

Date of visit: February 2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2019
Google Translation

Date of visit: August 2019
    • Value
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Galleria also viewed

Nur-Sultan, Akmola Province
Nur-Sultan, Akmola Province
 
Nur-Sultan, Akmola Province
Nur-Sultan, Akmola Province
 

Been to Galleria? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
© 2021 TripAdvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Singapore. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.