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Reviews (500)
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Reviewed 8 April 2017

I've stayed here for one night after came at late night from Bangkok. The driver stand by and ready to service at the arrival hall, transportation pick us up to the hotel and the driver very polite and good service.
Staff who checked me in always smiling and ready to service as well.
I was upgraded to the executive room, the room is big and comfy,
I'd definitely comeback again when i plan to come to Vientiane.

Thank you

Room Tip: Higher floor would recommended.
  • Stayed: April 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank GMNamkatYorlaPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this reviewResponded 10 April 2017

Dear Lanta,

Thank you for your kind feedback. We are very happy that you had good experienced with our staff and service. We will share the good news to our staff.

At Mercure Vientiane, we strike for excellent service to our customers. We hope to welcome you back and thank you again for your feedback.

Regards
Benny Omar
Guest Service Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2017 via mobile

Nice neat and clean hotel although a little older. Along a main road. 10mins to airport. Good service and nice staff. Hotel have a gym and pool. Decent breakfast and cafe. Short walk to city center and Mekong river and major places. There is recently a new Crown Plaza but you can still Enjoy Vientiane from this hotel.

Stayed: March 2017, travelled on business
Thank WWW-BYR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this reviewResponded 27 March 2017

Dear WWW-BYR,

Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We are glad that you had good time in Vientiane and staying with us. We will definitely share your feedback to our staff.

At Mercure Vientiane, we are giving our best to provide excellent service to our customers. Thank you again for staying with us.

We hope to welcome you back to Mercure Vientiane Hotel.

Best regards,
Benny Omar
Guest Service Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2017 via mobile

Not a new structure but very well kept.
Extra attention from the staff and surely a place for foreigners to feel at home.
Main international tv channels available.
Very good restaurant.
Not far from the airport, excellent for short stays.

Stayed: March 2017, travelled on business
Thank Pasqualino1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this reviewResponded 10 March 2017

Dear Pasqualino1981,

Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We are very happy that you had a good time staying with us. At Mercure Vientiane, we are giving our best to provide excellent service to our customers.
Thank you again for staying with us. We hope to welcome you back to Mercure Vientiane Hotel.

Best regards,
Benny Omar
Guest Service Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2017

The building is slightly old and need a face lift. Nevertheless, the room size is pretty big and the pool is fantastic. The staffs are friendly too. I enjoy lazying around the pool and enjoying my Laos beer at the same time too. Vientiane is a very small city and the location of the hotel is near the river front and within walking distance to the city centre. Nevertheless, the price is quite on the high side.

  • Stayed: May 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Concierge3725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this reviewResponded 6 March 2017

Dear Concierge3725,

Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We are glad that you had good time in Vientiane and staying with us. At Mercure Vientiane, we are giving our best to provide excellent service to our customers.
Thank you again for staying with us. We hope to welcome you back to Mercure Vientiane Hotel.

Best regards,
Benny Omar
Guest Service Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2017

Good location not far from airport, Mekong and riverside BBQ stalls. Priced correctly and as an Accor member value for your Kip. Make sure to take a walk down the street directly across the hotel to catch the Mekong sunset.

  • Stayed: February 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Johnskhg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this reviewResponded 21 February 2017

Dear Johnskhg,

Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We are glad that you had good time in Vientiane and staying with us. We hope your feedback will give a good recommendation to viewers who plan to visit Vientiane and our hotel.
Thank you again for staying with us. We hope to welcome you back to Mercure Vientiane Hotel.

Best regards,
Benny Omar
Guest Service Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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