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“Short Stay”
Review of Mercure Vientiane

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Mercure Vientiane
Ranked #23 of 94 Hotels in Vientiane
Reviewed 19 July 2017

Room Tip: next time I would ask a room facing the main street
See more room tips
  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank F6715YMthomasl
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this reviewResponded 21 July 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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13 - 17 of 480 reviews

Reviewed 14 July 2017 via mobile

Room was okay, clean and tidy with a bit of road noise.
We had access to the club lounge which served nice nibbles.
Not in downtown but tuk tuk was only a few dollars.
Breakfast was good. Had dinner in hotel restaurant, very nice but a bit slow bringing meals.
Staff were great, always happy to help and make sure you had what you wanted.

Stayed: January 2017, travelled as a couple
Thank Jamoz23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Public Relations Officer at Mercure Vientiane, responded to this reviewResponded 17 July 2017

Dear Jamoz23,

Thank you for your feedback. At Mercure Vientiane, we do our very best to provide good service to our customers.
Thank you also for your kind feedback with regard to our staff. We will share this good news to our staff.
We hope to welcome you back to Mercure Vientiane Hotel. Have a pleasant day.

Best regards,
Moukkhamphanh Souravady
Public Relations Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2017 via mobile

Stayed there during a 2-days breakfast. Hotel style is quite old but everything is functional. Internet is a bit slow though. Conference services ok. Food was great. Rooms are big enough and I could not hear any noise from the street.

Stayed: June 2017, travelled on business
Thank Ludo-Owen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this reviewResponded 16 June 2017

Dear Ludo-Owen,

Sabaidee! Thank you for your feedback. We are pleased that you enjoyed our selections of food in our restaurant and comfort of our room.
We apologized for the inconvenience caused by slow Internet service, for a reason of technical issue by our Internet provider in Laos.
At Mercure Vientiane, we strike for excellent service to our customers. We thank you again for your feedback.

Regards
Benny Omar
Guest Service Executive

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Reviewed 23 April 2017

"Sabaidee" - This is the very first greeting that I'd receive when I step through the doors of this hotel. I'd stayed in this hotel for 3 nights. This property is just 10 minutes drive to and from the airport. A walk to the city center took me about 30 minutes. But if you want, the hotel provides transport service for a fee.

The room was well kept and the general areas in the hotel was clean. The wifi was also working fine. I stayed on level 4. It faced the road but was only occasionally noisy at night. Ironically, the noise came from the A/C and it was not as cold.

The restaurant serves both local and western fare for breakfast. The pool was good for soaking your stress away.

  • Stayed: April 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Adrian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this reviewResponded 5 May 2017

Dear Adrian P,

Thank you for your kind feedback. We are pleased that you had a good time in our hotel and Laos. We apologized for the air-conditional and we ensure you that it will be in good conditions.

At Mercure Vientiane, we strike for excellent service to our customers. We thank you again for your feedback.

Regards
Benny Omar
Guest Service Executive

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Reviewed 21 April 2017

This Mercure is a clean, friendly hotel about a 10 minute walk out of town. Well appointed spacious rooms, with gym and (unheated) pool. Attentive staff,food fine, dinner and a reasonable breakfast selection. The Mekong is a short 5 minute walk away.

Room Tip: Ask for one at the rear overlooking the pool
See more room tips
  • Stayed: January 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this reviewResponded 5 May 2017

Dear Stephen L,

Dear Adrian P,

Thank you for your kind feedback of our service and Hotel. Our staff will be delighted to hear the good news from your comment. We will definitely share your comment to our staff.

At Mercure Vientiane, we strike for excellent service to our customers. We thank you again for your feedback.

Regards
Benny Omar
Guest Service Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Vientiane

Address: Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
Region: Laos > Vientiane Prefecture > Vientiane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Luxury Hotel in Vientiane
Price Range: $81 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Vientiane 4*
Number of rooms: 172
Official Description (provided by the hotel):
The Mercure Vientiane is a 4 star hotel located close to both the centre of Vientiane and the airport. As the ideal location for business trips and holidays, the hotel offers a range of conference and leisure facilities. Featuring 172 rooms, the hotel also boasts an executive floor. Relax with a drink while listening to music in one of our three bars, or enjoy a meal in our restaurant. We also offer a fitness centre, outdoor pool, sauna and tennis court. Parking is available for your convenience. ... more   less 
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Also Known As:
Mercure Vientiane Hotel Vientiane
Hotel Accor Vientiane
Novotel Vientiane
Vientiane Novotel

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