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“Need a bedding change & costly on transport”
Review of Mercure Vientiane

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Mercure Vientiane
Ranked #25 of 97 Hotels in Vientiane
Reviewed 10 September 2017 via mobile

On a business trip, arriving late evening. Service is so so at front door, same at reception. Thought visiting a friendly country, would expect some smiling & friendly faces, not the case. First impression entering the room is tired, need lots of uplift, bedding is hard, wouldn't really expect that in a small city hotel. At check out the next day, we were early, took really a while to get our bills sort out, between my other business 3 colleagues, room & transportation charges... And for a less than 10' distance to the airport, $15 for each of us are steep... !, will not stay again in my next business trips.

Stayed: September 2017, travelled on business
Thank Bukit U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this reviewResponded 13 September 2017

Dear Bukit U,

Thank you for staying at the Mercure Vientiane Hotel during your recent visit to Vientiane.

I was extremely concerned to read your comments about the service of some of our Front Desk . These have been shared with our Front Office Manager, who will provide appropriate training with those mentioned. Certainly their attitude is totally unacceptable and I unreservedly apologize your behalf. Providing the comfort and memorable experiences is what we are aiming to provide, however what you have experienced was definitely not our service standard. For using our limousine service, the charge is $15 per person one way. $5 for Mini Bus per person one way. On your confirmation, our reservation officer did stated the amount clearly.

Please accept my sincere apology for your disappointment. If there is anything we can do prior your future visit, please do not hesitate to contact me anytime. Thank you


Best regards,

Moukkhamphanh SOURAVADY (Ms)
Public Relations & Marketing Officer

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7 - 11 of 484 reviews

Reviewed 7 September 2017

Centrally located and a short walk to a number of popular haunts along Mekong River, the clean rooms, amenities (to organise business functions), and most importantly the friendly and helpful staff makes my stay in Vientiane always pleasant and stress free. The GM of the hotel, Christopher, is very personable and approachable, and is always ready to offer a helping hand. This is important for travelers (especially first timers!) and highly recommended.

  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank LFamily2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this reviewResponded 12 September 2017

Dear LFamily2015,

Thank you for taking the time to tell us about your recent stay at Mercure Vientiane Hotel.

The voice of customers is critical in maintaining our high standards and we are pleased to read about the positive feedback you had during your stay with us. Our biggest asset of the hotel is our people and we are happy to hear that we were able to enhance your trip and make it memorable.

We look forward to welcoming you back at the Mercure Vientiane Hotel, when you return to Vientiane in the future. Thank you

Best regards,

Moukkhamphanh SOURAVADY (Ms)
Public Relations & Marketing Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017

Old style Hotel,feels like stepping back a few years.I arrived to spend eight days at the hotel and was put on the fourth floor.It was quite comfortable until the lift stopped and there is 70 steps to the Reception! However the Manager changed my room to a lovely suite on the second floor
The staff are very friendly as opposed to the general population which is quite "surley"
Breakfast OK and lovely swimming pool.
Overall I enjoyed the Hotel when compared to the City generally which I didn't like.

Room Tip: Best 2nd floor in case of the lift!
See more room tips
  • Stayed: August 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this reviewResponded 5 September 2017

Dear Tom B,


Greeting from Mercure Vientiane.

Thank you for your feedback. We apologized for the inconvenience caused by lift due to some technical problem. We do our very best to make our guest feels comfortable and at this situation, we moved you to second floors. We are very happy that you did enjoyed your stayed with us and we hope to welcome you back again at Mercure Vientiane Hotel.

Thank you

Best regards,

Moukkhamphanh SOURAVADY (Ms)
Public Relations & Marketing Officer

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Reviewed 30 August 2017

I had a great time here on the occasion of my first ever trip to Laos. The staff were uniformly kind and helpful. A friendly "Sabaidee" was never far from their lips. I loved my upgraded third floor room as it was very spacious and had a good view out over the Pool. That Pool itself was divine amidst the heat and the sun of the capital's late summer season. There is a gym and a handy Business Centre. The location of the property also represents the epitome of convenience for good restaurants and central city attractions. I also appreciated the free welcome drinks and the Poolside Bar's discounted Happy Hour beverages!

Stayed: August 2017
1  Thank Perry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this reviewResponded 4 September 2017

Dear Perry B,

Greeting from Mercure Vientiane.

We thank you for staying with us during your recent visit to Laos and taking your time to share your experience at our hotel. We are very happy to receive your kind compliments of our service and our staff, we will definitely covey this good news tou our staff.

Once again, thank you for staying with us and we hope we will have the pleasure of welcoming you back to the Mercure Hotel.

Best regards,

Moukkhamphanh SOURAVADY (Ms)
Public Relations & Marketing Officer

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Reviewed 23 August 2017

Located in nearest the Mekong river, the oldest city of Langxang kingdom, not so far from the airport, and you can walk from the hotel to the night market and admit the sunset across the Mekong. You can also spend your time to drink some beer and sunset looking

  • Stayed: May 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Phouma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this reviewResponded 28 August 2017

Dear Phouma P


Thank you for your review. We hope you had good time staying with us and Vientiane Laos. We hope to welcome you back at Mercure Vientiane Hotel.

Thank you


Best regards,

Moukkhamphanh SOURAVADY (Ms)
Public Relations & Marketing Officer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Vientiane

Address: Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
Region: Laos > Vientiane Prefecture > Vientiane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Luxury Hotel in Vientiane
Price Range: $73 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Vientiane 4*
Number of rooms: 172
Official Description (provided by the hotel):
The Mercure Vientiane is a 4 star hotel located close to both the centre of Vientiane and the airport. As the ideal location for business trips and holidays, the hotel offers a range of conference and leisure facilities. Featuring 172 rooms, the hotel also boasts an executive floor. Relax with a drink while listening to music at Lobby Bar and Poolside Bar, or enjoy a meal in our restaurant. We also offer a fitness centre, outdoor pool, sauna and tennis court. Parking is available for your convenience. ... more   less 
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Also Known As:
Mercure Vientiane Hotel Vientiane
Hotel Accor Vientiane
Novotel Vientiane
Vientiane Novotel

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